Reviews
went in for oil change, my second time going and never
went in for oil change, my second time going and never again, they honored my coupon for $49 but took 3 hours! i guess maybe without coupon it will be less waiting, very disappointed,
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
campsgirl, I appreciate you taking the time to inform me about your recent oil change. I deeply regret any inconvenience you may have encountered due to the extended wait time and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Paul Krenzer After Sales Director pkrenzer@sterlingmccalltoyota.com
I love bringing my car to this dealership.
I love bringing my car to this dealership. People are very friendly and efficient. Jean Zelaya is an excellent young man. Very knowledgeable, approachable, trustworthy. He is the best. I highly recommend him. I will always bring my car here for repair. I trust they will always do the right thing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nice facility and nice staff, always courteous.
Nice facility and nice staff, always courteous. But I think maybe they need more help because service is always hours longer than anticipated even with routine services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for informing me about your situation. Please know that we are looking into your concerns, Art Whatley the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Keegan Savell, General Manager ksavell@sterlingmccalltoyota.com
Very fast and responsive with great communication to keep
Very fast and responsive with great communication to keep me updated with the status of work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I will only purchase Toyotas from Sterling McCall Toyota!
I will only purchase Toyotas from Sterling McCall Toyota! The experience was great, the salesman was knowledgeable and HONEST, the management that I interacted with were very kind, and I am very happy with my purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Justin, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always takes care my car great services always give me a
Always takes care my car great services always give me a good advice about how can do better
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Wallywally, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always friendly and clean.
Always friendly and clean. Make you feel a home with great coffee. Thank you lots.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
C for a simple oil change for the car with an online appt
C for a simple oil change for the car with an online appt time. Took over 3 and half hours to have it be done from the time it was dropped off. Was given no estimation or update on how long it will be during the process. Will be going elsewhere from here on out. Save your time and try another dealership or auto shop maybe for faster service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Cyrilsimon098, I appreciate you taking the time to inform me about your recent oil change experience. I deeply regret any inconvenience you may have encountered due to the wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Art Whatley Service Director awhatley@sterlingmccalltoyota.com
Awesome service for my car and the service advisor is the
Awesome service for my car and the service advisor is the best Mr Edwin solario he is always update me about the car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from Edwin, please feel free to give us a call or stop by. Have an awesome day!
Great!
Great! It was a great experience. My worker was very nice and stayed in engage the engaged the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Edna, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota