Reviews
Grand Highlander Hybrid
Wonderful customer service and great agent Ozy. He explained and trained my new grand highlander hybrid xle . We took test drive and happy to have my new car. Highly recommended
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's fantastic to hear! We're thrilled that you had a wonderful customer service experience and that Ozy provided great assistance with explaining and training you on your new Grand Highlander Hybrid XLE. Taking a test drive and being happy with your new car is always a great feeling. Thank you for recommending us, and we look forward to any future opportunities to assist you. Enjoy your new car!
Service representative was excellent explained in detail
Service representative was excellent explained in detail what needs to be done and approximately time it will take
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everything is ok.
Everything is ok. Great service! I will come you next time. Thank you so much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I waited a week after buying it to see what the light on
I waited a week after buying it to see what the light on dash was for, and they checked my tires they found no thread and a nail. I wasn’t even warned of this when I bought it!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I appreciate you taking the time to inform me about your recent sales experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Keegan Savell General Manager ksavell@sterlingmccalltoyota.com
It was an efficient and excellent service visit.
It was an efficient and excellent service visit.I was fully informed of what transpired and given written Copy Barry Simmons - Satisfied Customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that you had an efficient and excellent service visit and that you were fully informed about the process with a written copy. Your satisfaction as a customer is important to us, and we appreciate your feedback.
Excellent service and and staff.
Excellent service and and staff. Service writer is always helpful. Sales team are always helpful and ready to see if the.car or truck will fit your needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Sterling McCall Toyota
Excellent communication and service from Rahat. He had everything organized in such a way to get me on the road fast. He's very professional on not high pressure. My only complaint is with a policy Sterling McCall has. I had planned on putting 5k down on my credit card. I like to take advantage of credit card miles. Apparently Sterling McCall only allows you to put $1000 on a credit card. This is a terrible policy. I couldn't put down the amount I wanted. I really didn't feel like sitting on the phone for an hour to increase the daily limit on my debit card.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words about Rahat! We are thrilled that he provided you with a professional experience! We apologize for any inconvenience that you were not able to put down the amount you wanted due to your daily limit. We look forward to your next visit and assisting you further with your automotive needs!
Wilmar A Vasquez Villatoro
Today was a very good visit? I was assisted by Nilson Rivera Flores and he is really a very friendly guy and above all he helped me with exactly what I needed? He is very professional because he explains each thing to you step by step? It is actually very good that they receive you people like Nilson, he made my visit really sensational and I feel very happy and satisfied for that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's wonderful to hear about your positive experience with Nilson! We're thrilled that he provided you with such friendly, professional, and helpful service during your visit. It's great to know that he explained everything step by step and made your visit sensational. We appreciate your feedback and look forward to serving you again!
Service was pretty good, did not have to wait too long,
Service was pretty good, did not have to wait too long, over all I will come back next time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Looks like this place does the service first then 360
Looks like this place does the service first then 360 check up. If my car needed to replace the parts that is link to 4 wheels alignment then I really don’t know why they did the alignment. She asked me if I want to cancel the alignment which I did, but when I was checking out she charged me for that and said that she forgot. I spoke with the manager, he took her side and said I have to pay for it. Basically I paid for the mistake they made. Then the manager sent me email saying that I don’t have to pay for next alignment which nobody knows if I’m going to do it or not. Plus they did the oil change but they did not reset the maintenance required sign in my car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.