Reviews
I can't believe the level of customer service I received
I can't believe the level of customer service I received from a Lexus dealership. I brought my vehicle in on a Friday morning at 7AM for 3 different services, and only one was performed in the 4 hours I waited there, I left at 11:30, very disappointed. I was promised a follow up call for my other two services the following Monday, and now a week later, still no follow up call. Unfortunately, I don't have any other choice close by.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. I am sorry to hear that your service visit was not satisfactory. I would like to find out more about your visit and attempt to correct the problem, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director
Nathan manages my service request every time I bring my
Nathan manages my service request every time I bring my car in. He is awesome, He keeps greets me with a pleasant welcome, understands the reason for my visit and keeps me updated on the progress. The servicing department does a great job and is done on a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We always receive good service when our car needs servicing.
Derrick was great!
Derrick was great! He was very friendly and he kept me updated on my service. The facility was clean, offered snacks and had comfortable seating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I bring my GX 470 for service and I meet Esner Antunez
I bring my GX 470 for service and I meet Esner Antunez ,he's a nice and wonderful person, so he take care of my vehicle, I very happy, he treatment like a king, thank you very much ESNER.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
2013 GX460 had a WICKED lean.
2013 GX460 had a WICKED lean. Repaired sufficiently after just a few hiccups, with an unexplainable bounce when driving. 95% satisfied with the bouncing repair. Texas road infrastructure is not the best anyway.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We apologize for the hiccups during the repair process, but we are glad that we were able to fix the leaning issue. We will continue to work on improving our services to ensure 100% satisfaction for our customers. Thank you for choosing us to take care of your vehicle!
Tuan Hong was super helpful & straightforward.
Tuan Hong was super helpful & straightforward. Did not pressure but offered professional advice in regards to my purchase. He worked out a good deal for me that I was happy with. I would recommend dealing with Tuan again and proud be a Lexus owner now.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I highly recommend Lexus of Southwest Houston for your
I highly recommend Lexus of Southwest Houston for your maintenance requirements. They are reliable, and knowledgeable. Trust them with your vehicle and watch them satisfy you within the shortest period.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Took too long for an oiled change Two and a half hours
Took too long for an oiled change Two and a half hours , it’s never happened to me before on my 34 years with the Sterling McCall dealership
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. I am sorry to hear that your service visit was not satisfactory. I apologize that the advisor did not provide a realist time frame for us to complete your service. I will share your feedback with our team so that we can improve future service. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga Service Director
Kevin, Kelly, and Fina in the service department had me
Kevin, Kelly, and Fina in the service department had me in/out & taken care of so smoothly without and ounce of stress. I can’t thank them enough for making what could have been a stressful situation stress free.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Kevin, Kelly, and Fina. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Everyone was nice and helpful but Tuan was exceptional.
Everyone was nice and helpful but Tuan was exceptional. He took me to the finance lady (who was awesome) in the used car building when new car sales finance was backed up. I am keeping Tuan's card for when my wife is ready to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass your comments to Tuan here at Lexus Southwest Houston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!