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Lexus of Southwest Houston

(4,101 reviews)
Visit Lexus of Southwest Houston
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(4,101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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Lexus Southwest is awesome!

Lexus Southwest is awesome! Everyone is so friendly and helpful. My service advisor, Mirra, is so sweet and always takes good care of me. Mirra have everything that I need ready upon my arrival. I appreciate the service at Southwest Lexus Dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Arlene, we're happy to hear you had such a positive experience with Mirra! Feel free to reach out to us if you need anything. Have a wonderful day.

Matt took really good care of me and my car.

Matt took really good care of me and my car. The service department kept me informed about what was going on. I will go back when necessary

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lucy, we're happy to hear you had such a positive experience with Matt! Feel free to reach out to us if you need anything. Have a wonderful day.

My service rep Kinley was very helpful, and

My service rep Kinley was very helpful, and accommodating. I would recommend Lexus to all my friends and family. They were very busy in the day I had service and I was offered a loaner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lattasha, we're happy to hear you had such a positive experience with Kinley! Thanks for the recommendation, and have an amazing day!

It?

It?s a joy and an Honor to deal with McCall Lexus for the past 25 years! I especially enjoy our electric Lexus cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Harvey, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Extraordinary service with very good communication.

Extraordinary service with very good communication. Easy oil change job with nice coupon and synthetic too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Customer service is exceptionally great.

Customer service is exceptionally great. The service writers service department. are very knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Very helpful and supportive.

Very helpful and supportive. I came because my grand daughter was shopping for a car. This is the type of car she wanted. Her first time car and everyone one guided her through the process of buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Anita! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

Consistent, outstanding, and timely service.

Consistent, outstanding, and timely service. Courteous, informative staff throughout the appointment. Matt Torres always helpful, and provides updates during service appointment. Would recommend this dealership to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Zandra, we're happy you found our staff to be so supportive during your experience here. Your recommendation means a great deal to us, and we're delighted to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Very friendly and easy to work with.

Very friendly and easy to work with. Got me in and out within 1 hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

We worked with Roley to find the exact car that my wife

We worked with Roley to find the exact car that my wife wanted. He was great to work with, knew all about the cars/specs and had all our questions answered at his fingertips. Very professional and fun to work with. All the people we talked to that work for the dealership were very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!