Reviews
My experience at Sterling McCall Lexus was outstanding.
My experience at Sterling McCall Lexus was outstanding. The entire team is incredibly welcoming, and my service advisor, Mirra, was a true professional. She handled all my requests perfectly and made the whole process smooth and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Syed, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick, clean process and vehicle ready before it was
Quick, clean process and vehicle ready before it was promised. My service advisor, Marlon, was great as always.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.
Outstanding ; professional, thorough, and patient.
Outstanding ; professional, thorough, and patient. They made the entire buying experience one that I would recommend to friends and family. From the beginning to the end - they beat my expectations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Clean and calm.
Clean and calm. Not pushy. Didn’t blow our phones up. Pretty fair when it came to our trade
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Thank you again, and have a fantastic day!
very bad service, not provide the all points inspection
very bad service, not provide the all points inspection report, was not paying attention to job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I am sorry to hear that you are unhappy with your recent service experience. I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will be happy to review and share the vehicle inspection report and answer any questions you may have. Holly Kaminga Service Director
My service advisor Justin is the best.
My service advisor Justin is the best. He takes great care of his clients and ensures that when they leave that their car is in great shape.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!
I had a great experience buying a new car from Sterling
I had a great experience buying a new car from Sterling McCall Lexus, George Ross helped me out, he was very straightforward and got me in and out quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Martin, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!
Kinley Rushing, you are awesome!
Kinley Rushing, you are awesome!! Service superb. Kinley has shown her outstanding leadership . I truly thank her for her service because she always advise for me to do the right thing with the service of my SUV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lois, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
The service was very good.
The service was very good.The whole handled service very courteous and she knows her work She kept me informed of the service progress
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Mirra was great!
Mirra was great! She was informative, friendly and eager to assist. She kept me updated throughout the the process. A joy to work with! I have purchased all my vehicles from them and have been taking my car to Sterling McCall Lexus on the Southwest Freeway for over 10 years. One of the best service departments in the business.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Mirra here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!