Reviews
Steven , Repair Specialist was great my husband is in the
Steven , Repair Specialist was great my husband is in the Philippines I was anxious knowing nothing about problems concerning my car . I called my husband long distance and Steven was able to explain to him in details . Thank you Steven Thank Sterling McAll Lexus
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rodrigo, we're happy you found our staff Steven to be so supportive during your experience here at Sterling McCall Lexus. We do hope we can be of assistance in the future. Take care!
The facility is super clean and service is very good ?
The facility is super clean and service is very good ? They provide loaner cars if wait time is over two hours. I highly recommend this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sheila, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Service adviser Nathan provides Excellent customer
Service adviser Nathan provides Excellent customer service., I am happy with today?s work and would recommend Lexus to friends. By the way I think we should not make writing 25 words is mandatory but optional in case someone doesn?t have much time . Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you're ever in need of more help, please let us know!
Always a good experience and customer service.
Always a good experience and customer service. The communication about what I need and the future prepares me for whats next. Work with Kevin Martines
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jonatan, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Jerry was the BEST!
Jerry was the BEST!!!! Amazing experience from start to finish! Super happy with my new car and the process was extremely smooth and quick. Highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff Jerry to be so supportive during your experience here at Sterling McCall Lexus. If you're ever in need of more help, please let us know!
Very minimal wait time to get acknowledged when driving
Very minimal wait time to get acknowledged when driving in. All the workers are super nice and helpful and keep you informed throughout the whole process
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Sterling Mccall Lexus has friendly, informative service;
Sterling Mccall Lexus has friendly, informative service; free snacks, good coffee and a clean lounge.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great service and updates.
Great service and updates. Cody kept me updated throughout the process. Easy to schedule and they kept it on time. I will be back for additional services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Truly amazing service as always.
Truly amazing service as always. They always strive to meet and exceed your needs while taking care of your when you're waiting for the repairs to get done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carlos, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Still very upset with my overall experience at Sterling
Still very upset with my overall experience at Sterling McCall Lexus. Sales was great, but the finance department left a horrible taste in my mouth! I will never purchase another Lexus. When Mr. Hafiz Nauman and I went over the warranties, I was especially interested in the tire and rim warranty (yes, curbs jump out at me!). I agreed to the package, even joking about recording the conversation because of my past experiences with other warranties. Mr. Neuman assured me it would be a smooth process, no questions asked. Fast forward a year: I need a rim replaced, schedule a visit, and Low and Behold my rim isn’t covered. After the initial shock, I contacted Mr. Hafiz Nauman, and his response was that the type of rim my Lexus came with was not covered!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your comments. I am sorry to hear that you are dissatisfied with our dealership. Please contact me at 713-995-2410 and I will do my best to resolve the issue to your satisfaction. Mylinh Salazar General Sales Manager