Reviews
Temperature in the lobby was perfect.
Temperature in the lobby was perfect. The snack bar was clean. Hopefully you will have sodas. Unfortunately today, the car wash was closed and no rain check given.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Stephen, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My 2014 GX460 has 166k miles on it and drives like a
My 2014 GX460 has 166k miles on it and drives like a dream! With 2 young drivers, I need this one to last a few more years. I have no doubt that it will under the care of Sterling McCall Lexus. I have the greatest confidence in my service advisor, Hunter. He’s honest and explains everything to me. I’m so pleased with this dealership that I want my next car to be a Lexus. I have already gotten a Lexus for my daughter so she is also a Sterling McCall customer. Keep up the good work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was quicker than expected and Jeff, my service
Service was quicker than expected and Jeff, my service advisor was great and very thorough with me prior to and after service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!
Service representative was polite, service was done in a
Service representative was polite, service was done in a timely manner. I was updated on a consistent base.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lolo, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I had the best experience Cody one of the guys that I had
I had the best experience Cody one of the guys that I had a pleasure to knowwas excellent. He treat me like his treating his own mom and that’s what I loved.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Excellent experience.
Excellent experience. Been going to Juan since 2020, and he always helps me find the right car. I leased this car and I bought out the lease in the other RX I had leased 3 years ago.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Donna, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service advisor Stephanie was courteous and
My service advisor Stephanie was courteous and professional. She exceeded expectations in reaching out to see what part of my services was still under warranty which included my battery that needed to be replaced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joyce, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
appointment was so easy.
appointment was so easy. excellent services. the waiting area is very warm. The car was in good hand of the technician, and every one is very nice and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Derrick.
Derrick. Is the best. And I’m asking myself why did I wait so long to buy a Lexus? Only problem and it’s no one’s fault but my own, the dash board is in a mode that I cannot remove. I need to see speedometer plus gas gauge. I can’t figure that out. I look in manual and still can’t find it. Otherwise the experience was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, we are thrilled to hear that Derrick provided you with an excellent experience! We apologize for the issue with the dashboard, please don't hesitate to reach out to us for assistance. We want to ensure you enjoy your new Lexus to the fullest. Joey Dupuis General Manager jdupuis@smlexus.com
I don’t get waited o when I drive up to the attendant
I don’t get waited o when I drive up to the attendant area. Not sure why. The shop charge of $40 was a surprise. I still don’t know what this for,
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I apologize that you were not promptly greeted and that your service charges were not properly explained. Please contact me at 7139952414 and I will be happy to review the work performed and the charges. Thank you. Holly Kaminga Service Director