Reviews
I had an unexpected issue with my tire.
I had an unexpected issue with my tire. It was addressed efficiently and courteously.. Josh garcia was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Josh to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have purchased numerous new and used vehicles from
I have purchased numerous new and used vehicles from Sterling McCall. Until now, I have been relatively satisfied. I bought a new ES300H along with several thousand dollars of add-on insurance to cover electronics, tire, wheels and windshield. One day I got a rock chip on the windshield that made a small circular spot. The next day the spot spread to about 8 inches long and I immediately took it in for the insured replacement. I was then told that if it was over 6 inches, the insurance would not cover it. This was not mentioned when I got that expensive insurance. I am very displeased and feel like I got scammed. I will no longer trust Sterling McCall.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments. I am sorry to read that you are unhappy with our dealership. I would like to try to assist but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2410 and I will review your coverage and do my best to resolve the issue. Mylinh Salazar General Sales Manager
The wait time just to speak with a service consultant was
The wait time just to speak with a service consultant was excessive, and the overall service process took much longer than expected. No loaner vehicles were available, which made the experience even more inconvenient. Based on this visit, I?d seriously consider making the drive to North Park Lexus in San Antonio next time.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your comments. I apologize that your recent service visit took longer than expected and that a loaner was not available. We hope we can continue to earn your business in the future. Please contact me directly at 713-995-2414 and I will do my best to arrange a loaner for your next visit. Holly Kaminga Service Director
The wait time just to speak with a service consultant was
The wait time just to speak with a service consultant was excessive, and the overall service process took much longer than expected. No loaner vehicles were available, which made the experience even more inconvenient. Based on this visit, I’d seriously consider making the drive to North Park Lexus in San Antonio next time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I apologize that your recent service visit took longer than expected and that a loaner was not available. We hope we can continue to earn your business in the future. Please contact me directly at 713-995-2414 and I will do my best to arrange a loaner for your next visit. Holly Kaminga Service Director
3 hours is too long.
3 hours is too long. 1 after being told it was finished. Word word word word word word word word word word word word word word word word
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mark, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Service person and facility great Wait time terrible
Service person and facility great Wait time terrible Came in for new tire and alignment There for more than 4 hours
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- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi there! We apologize for the long wait time during your recent visit for a new tire and alignment. However, we're glad to hear that you found our service person and facility to be great. We'll strive to improve our wait times in the future. Thank you for your feedback!
My service guy was awesome, attentive and respectful
My service guy was awesome, attentive and respectful Answer all my questions, very patience The lounge area is nice and cl Vey clean Snacks great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jean, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kelly is professional repaire suppervisor She knew what
Kelly is professional repaire suppervisor She knew what to do and how to help her client I rate her super advisor Hope she is progress in her carreer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lang, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!
Tried to sell car with dent on the door and then wanted
Tried to sell car with dent on the door and then wanted us to complete payment then they would fix in 2-3 days Finance process is slow as they have cut down on staff and use zoom to talk to finance department had to wait 2 hours
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your comments. I am sorry to hear that you are unhappy with your recent purchase experience. I will pass along your feedback to our team so that we can improve future customer experiences. Please contact me at 713-995-2410 if I can assist you with anything else. Mylinh Salazar General Sales Manager
Initially I was satisfied with my experience, however I
Initially I was satisfied with my experience, however I feel that I was ignored for the past two days. I had a question about a warranty for my vehicle. The first day my call went unanswered, the second day I called I was told I would receive a call back and I never received one. I am thoroughly disappointed and I can't help to feel that because the dealership already have the money that feel that they no longer need to be professional. Being that this supposed to be a luxury vehicle company I feel like with the way I am being treated It feels like a purchase from a mom and pops corner dealership. I am super disappointed
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your comments. I am sorry to read that you are unhappy with your dealership experience. Please contact me at 713-995-2610 and I will do my best to resolve the issue. Mylinh Salazar General Sales Manager