Tomball Ford

Tomball ford is a scam and the saleman i used was dillon i was trying to purchase a new superduty and he offered me $56k for my trade in then when i agree i would take the 56k he informed me they already sold the truck i was trying to purchase then he finds another and i tell him i wanted to see the numbers for trade and see the deal on paper he was only giving me 53k and tried to say but i am giving you 56k tax value when that aint what we agreed on . Then the truck already had a bed liner in it and he was charging me extra for that and the low jack system. Just a scam from the get go and very disrespectful saleman sending me smart xxx text messages after i told him i wasnt buying the truck from them.

BE AWARE OF CLAUDIA MEJIA AND KURK WILSON at TOMBALL FORD (Tomball, TX) My son and I visited Tomball Ford two weeks ago looking for a red F-150. Our salesman located one through a dealer transfer, which required a $1,000 non-refundable payment just to bring the truck in. We were told there were three red F-150s at different prices, and they wouldn’t know which one we’d get until it arrived. We agreed and planned to return the following weekend. This dealership is a 45-minute drive each way, so this wasn’t a quick trip for us. Fast forward to 11/15/25: we returned to complete the purchase. After briefly seeing the truck, we were taken into finance with Claudia Mejia. This is where everything went wrong. Claudia talked extremely fast, bouncing between the computer and a warranty menu, and repeatedly used the word “included” when referring to windshield protection, dent repair, and A-Protect. At no time did she say these items came with additional costs. My son is a first-time buyer and didn’t realize he needed to stop her and question anything. And honestly, the way she rushed through the information, it felt intentional. She rushed us through signatures, speaking so quickly that we barely had time to process. The entire finance process took around 15 minutes, and that’s including the time she stepped out so I could call my bank to release the $12,000 down payment. It was the fastest vehicle purchase I’ve ever seen — and there’s a reason for that. After finance, she walked us out and told us to wait for our salesman. We waited 45 minutes. During that time, I reviewed the contract and realized there were several added charges we NEVER agreed to: $699 – “Optional Accessories” $1,795 – A-Protect $699 – NanoShield $599 – Paintless Dent Repair Almost $4,000 in add-ons we did NOT approve. I immediately asked to speak to our salesman or someone in finance. When our salesman came over, I explained that none of these were disclosed and that Claudia repeatedly said they were “included.” I asked for them to be removed or for my $12,000 back. He left and returned with sales manager KURK WILSON, who came in talking over me from the moment he arrived. He admitted his finance team “should communicate better,” then casually said these charges are pushed on customers so the dealership can hit monthly “clicks and quotas.” Then he laughed. I asked what was funny, and he said he had customers earlier that day wanting the same red F-150 but he “held it for me.” The only reason that truck was even there is because I paid $1,000 to bring it in — something he clearly didn’t know or didn’t care about. When I asked for my down payment back and told him we would purchase elsewhere, he became loud and dismissive in front of other customers. He said he didn’t care about our money, our service, or the review, told someone to refund the $12,000, and basically told us to leave his dealership. His behavior was completely unprofessional and honestly shocking. I don’t know if he reacted this way because I am a woman, Hispanic, or simply because I challenged him — but he was far too comfortable behaving like someone who expects no consequences. I am sharing this to warn others. Be extremely careful with the finance department at Tomball Ford, especially with Claudia Mejia, and be aware of how Kurk Wilson handles customer concerns. This experience made it very clear that misleading add-ons, rushed contracts, and disrespectful treatment of customers are not exceptions here — they are normal practice. I chose not to include our salesman’s name. He was caught in the middle and handled himself respectfully.

If buying a used car, double check the tires before leaving. After buying every car at this dealership since 1986, we will never be back. My mother bought a used car and discovered the tires are dry rotted. When she called for a replacement, they said they would split the cost with her, after refusing to let her talk with the manager. It's sad to think these used car salesmen would take advantage of a woman in her 70s just because they can. We'll be spreading the word around Tomball!

Incompetent, Dismissive While traveling through Houston I took my vehicle to Tomball Ford quick lane for an oil change and replacement of a broken key. After waiting 5 hours, Tomball Ford completed the work and I resumed my trip. Stopping for gas roughly 300 miles away I discovered that my original vehicle key would not start the engine. Tomball Ford had deprogrammed my original key when programming the replacement. I contacted Tomball Ford twice requesting reimbursement for the money I had to pay to have my original key reprogrammed. Tomball Ford has refused to respond, even to the Texas department of Consumer Affairs. Everyone makes mistakes, how a company responds lets you know their character. For an oil change and a new key, Tomball Ford charged $352.88 and tried to upcharge me on service. Not a dealer I would recommend.

They are great at bait and switch. They promise low numbers and then get you right before you sign on the dotted line. Their solution of course is just to extend the term and extra two or three years to keep the payment the same.

Save your money and piece of mind by not coming here. As you can see with other reviews, I wish I would’ve read them but hind sight is 20/20. Customer service is amazing until you have purchased you car then you are basically a second hand citizen.

My service advisor not very helpful Told me as soon as they recd my transmission it'd take 2 to 3 days. 4 weeks later he said the warranty co didn't send software with the trans and they were waiting on other parts so it'd be a couple more days. Warranty co said dealership has software. I challenge service Mgr, Darryl regarding my quote as what warranty said and he lowered my quote closer to what warranty co paid. I got my car back at 4 weeks drove off and trans kept making a noise so I text my advisor who didn't respond and still hasn't responded at 9 days. I drove it back to dealership and ask to speak to the general Mgr. Bryan came out and told me he was one of the directors but I had my doubts. He came out in a pair of shorts and t shirt. He told me he needed to talk to Daryl, the service Mgr but he was on vacation and he'd be back the following Monday. I don't think directors have any decision authority. That was on Tuesday so I had to wait 7 days. As of today 13 days since Daryl would be bk from vacation. No response from advisor, not Datyl the service Mgr and no response from Brian one of the directors. I would say Do not Buy a car from TOMBALL FORD as when you pay for the vehicle they are done. Its all about money there and they have no customer service if you have a problem in service you are on your own. Worse experience and stressful experience at Tomball Ford.

My Son was in the market for a vehicle for daily use, and one of the vehicles at Tomball Ford met his goals. Since he was wanting to take on the responsibility himself, I wanted to use this experience as a great teaching moment. As I expected, the staff played right into my expectations, and my Son learned a valuable lesson. Firstly, he was in dialogue with a couple different sales representatives over a short timeframe. The initial saleswoman obviously did the bare minimum to ensure a sale was on the horizon. Throughout the exchange, there was quite a fluctuation on the internet pricing. Which leads to issue number one: for all prospective buyers, please know that the price listed on the internet IS NOT THE SALE PRICE, but a lure to get you into the dealership. Upon arrival, they will slap on additional "ad-ons". I've seen this practice for new vehicles, but never on used vehicles. These add ons include a Nano-shield for $699, vehicle protection for $995, paint and interior protection for $495, and PDR Protection for another $495, all for $2684 in additional charges. The protection for windshields is the one that is the most comical. Not only do you pay for the plan, you pay a $100 deductible every time you claim it, and granted you have a max of 3 claims, as per the salesman. So I ask myself, Doesn't my private insurance do the same thing? This is the scope of the unethical practices at this dealership. Now is a good time to transition to the salesman we encountered. The gentleman identified himself as the Inventory Manager, and his name was Chris Cagle. I've purchased numerous cars in my lifetime, and this guy is a character. I've never met a more pompous, unprofessional individual in my life. He exudes arrogance without even opening his mouth. When he did open his mouth, he seemed to say the wrong things, that were unwarranted and severely unprofessional. Being a salesman takes a unique personality for sure, but this guy is unbelievable! If slapping a title of Inventory manager validates his existence, I can tell you that he doesn't know the first thing about management, professionalism, or settling the best foot forward for prospective customers. At the end of the day, yes we took a long drive, but it was the greatest trip ever, because I was able to have some great conversations with my Son. Additionally, and paramount to anything, I was able to show my son exactly what to look for in a bad dealership, and salesman, and you guys did not let me down. So thank you for an opportunity for a teaching moment. Now he knows how to spot xx deals, and unethical people all in the same visit. While he's disappointed in not getting the vehicle, I would rather him walk than to buy a vehicle here and perpetuate the practices at this dealership.

I recently visited Quick Lane at Tomball Ford for a routine oil change, expecting a straightforward service. However, not only did they damage my vehicle but their attitude was shockingly unprofessional. Instead of taking accountability and resolving the issue, their staff was dismissive and disrespectful. To make matters worse, I asked to speak with the manager for three days straight, and every time I inquired, I was told he wasn’t available. This lack of responsiveness and disregard for customer concerns is unacceptable. A business that lacks integrity and customer respect is not one I can support, **and I would strongly advise others to avoid this location**Reliable service and professionalism should be a given—not a gamble.

Scam. You can't buy a vehicle anywhere near the advertised price. Over 10k in hidden fees. Do some research and don't waste your time with this dealership. False advertisement.