Tomball Ford

Bryan Dixie was EXCELLENT! He was professional, patient, and really listened to everything we asked for. He put in a lot of work to make sure we were happy with the deal and our purchase. He seriously deserves a raise! The only negative part of our experience was with the sales manager, Que. Once we declined the additional warranty, his attitude completely changed and he started slamming on his keys, which made us feel really uncomfortable and was very unprofessional. Honestly, Bryan is the reason we still decided to move forward with the purchase. We really appreciated everything he did for us.

Best car buying experience ever! Nagie Rizk made everything smooth and easy. Found the perfect truck and made the process easy.

This was my first time visiting Ford Tomball, and I have to say, Bryan Dixie was absolutely fantastic! He was incredibly patient and truly went above and beyond to make sure I had a great experience. He listened to all of my concerns, took them seriously, and took the time to explain every step of the process so I felt comfortable and informed. His customer service was exceptional, and he definitely earned himself a returning customer. Thank you, Bryan, for making my first experience at Ford Tomball such a positive one!

Best experience I’ve had at a dealership. The entire process was pleasant. I will definitely be back to purchase my next vehicle with Tomball Ford!

Great service and great people! Go see Grace and she will get you taken care of!

Ronny Ghiselli went of his way to make we got exactly what we wanted. He is was excellent!

Very easy to work with. No games played, worked with my needs and made the deal happen.

Jason Jules is very patient, kind and has excellent customer service.. He is truly awesome to work with! We really appreciate his help with buying our new Expedition! Thank you!!

I had an extremely disappointing experience with the service department. I scheduled the earliest available appointment at 7:00 a.m. for a check engine light diagnosis, expecting my vehicle would at least be evaluated that day. Instead, I was told to leave my vehicle, and after more than 24 hours, no diagnosis had even been started. The purpose of an appointment is to have a vehicle seen within a reasonable timeframe, not to have it sit in the parking lot for one or two days before anyone looks at it. If the service department is backlogged or understaffed, appointment availability should reflect that reality instead of giving customers unrealistic expectations. Management, including the General Manager and Service Manager, should reevaluate how appointments are scheduled and communicated. If the department doesn't have the capacity to inspect vehicles at the scheduled appointment time, it would be better to limit appointments than inconvenience customers by holding their vehicles for days without any progress.

My salesman was fine but they burned me good in finance. They play games with the numbers. I’ll never consider going back.