Tomball Ford

My service advisor not very helpful Told me as soon as they recd my transmission it'd take 2 to 3 days. 4 weeks later he said the warranty co didn't send software with the trans and they were waiting on other parts so it'd be a couple more days. Warranty co said dealership has software. I challenge service Mgr, Darryl regarding my quote as what warranty said and he lowered my quote closer to what warranty co paid. I got my car back at 4 weeks drove off and trans kept making a noise so I text my advisor who didn't respond and still hasn't responded at 9 days. I drove it back to dealership and ask to speak to the general Mgr. Bryan came out and told me he was one of the directors but I had my doubts. He came out in a pair of shorts and t shirt. He told me he needed to talk to Daryl, the service Mgr but he was on vacation and he'd be back the following Monday. I don't think directors have any decision authority. That was on Tuesday so I had to wait 7 days. As of today 13 days since Daryl would be bk from vacation. No response from advisor, not Datyl the service Mgr and no response from Brian one of the directors. I would say Do not Buy a car from TOMBALL FORD as when you pay for the vehicle they are done. Its all about money there and they have no customer service if you have a problem in service you are on your own. Worse experience and stressful experience at Tomball Ford.

My Son was in the market for a vehicle for daily use, and one of the vehicles at Tomball Ford met his goals. Since he was wanting to take on the responsibility himself, I wanted to use this experience as a great teaching moment. As I expected, the staff played right into my expectations, and my Son learned a valuable lesson. Firstly, he was in dialogue with a couple different sales representatives over a short timeframe. The initial saleswoman obviously did the bare minimum to ensure a sale was on the horizon. Throughout the exchange, there was quite a fluctuation on the internet pricing. Which leads to issue number one: for all prospective buyers, please know that the price listed on the internet IS NOT THE SALE PRICE, but a lure to get you into the dealership. Upon arrival, they will slap on additional "ad-ons". I've seen this practice for new vehicles, but never on used vehicles. These add ons include a Nano-shield for $699, vehicle protection for $995, paint and interior protection for $495, and PDR Protection for another $495, all for $2684 in additional charges. The protection for windshields is the one that is the most comical. Not only do you pay for the plan, you pay a $100 deductible every time you claim it, and granted you have a max of 3 claims, as per the salesman. So I ask myself, Doesn't my private insurance do the same thing? This is the scope of the unethical practices at this dealership. Now is a good time to transition to the salesman we encountered. The gentleman identified himself as the Inventory Manager, and his name was Chris Cagle. I've purchased numerous cars in my lifetime, and this guy is a character. I've never met a more pompous, unprofessional individual in my life. He exudes arrogance without even opening his mouth. When he did open his mouth, he seemed to say the wrong things, that were unwarranted and severely unprofessional. Being a salesman takes a unique personality for sure, but this guy is unbelievable! If slapping a title of Inventory manager validates his existence, I can tell you that he doesn't know the first thing about management, professionalism, or settling the best foot forward for prospective customers. At the end of the day, yes we took a long drive, but it was the greatest trip ever, because I was able to have some great conversations with my Son. Additionally, and paramount to anything, I was able to show my son exactly what to look for in a bad dealership, and salesman, and you guys did not let me down. So thank you for an opportunity for a teaching moment. Now he knows how to spot xx deals, and unethical people all in the same visit. While he's disappointed in not getting the vehicle, I would rather him walk than to buy a vehicle here and perpetuate the practices at this dealership.

I recently visited Quick Lane at Tomball Ford for a routine oil change, expecting a straightforward service. However, not only did they damage my vehicle but their attitude was shockingly unprofessional. Instead of taking accountability and resolving the issue, their staff was dismissive and disrespectful. To make matters worse, I asked to speak with the manager for three days straight, and every time I inquired, I was told he wasn’t available. This lack of responsiveness and disregard for customer concerns is unacceptable. A business that lacks integrity and customer respect is not one I can support, **and I would strongly advise others to avoid this location**Reliable service and professionalism should be a given—not a gamble.

Scam. You can't buy a vehicle anywhere near the advertised price. Over 10k in hidden fees. Do some research and don't waste your time with this dealership. False advertisement.

Purchased a pre-owned vehicle from Tomball Ford. There was undisclosed damage underneath the truck. 80 point safety inspection supposedly done on the truck. If this was true there would be absolutely no way this truck would have passed. When approached about the damage the manager tells us there is nothing they can do about it the purchaser buys as is. If the proper information was disclosed from the start we would have never purchased the truck!! Don’t buy from Tomball Ford!!

I went to Tomball Ford to look and possibly buy a new 2025 Ford F-150. I was looking at trucks and no one came out to see if I needed any assistance. So, I thought this was great; I’m not being hassled! However, after going inside, no one asked me if I needed help or assistance. I made eye contact with one of the Sales personnel, but they NEVER came over. WTH! When I did ask a salesperson for help, they said they’d be right over to help, but 10 minutes later, I saw that same Salesperson jawjacking with another salesperson and he just ignored me! I served 26 years in the service and I was treated like the plague! These people at Tomball Ford are the most unprofessional and rudest people I’ve ever dealt with! They will NOT be getting my business or any of my family’s and friends business. What a Piece of xxxx Dealership! I tell my story to everyone I come across!

My experience with Tomball Ford has been nothing short of frustrating from start to finish. I purchased a used car in January 2025, and up until the point of negotiating a fair deal with the salesman, "Batman," everything seemed great. However, the entire process took a significant turn for the worse once I was handed off to their finance and title team. The first major issue was Tomball Ford insisting I pay for a GPS tracker that was already installed in the vehicle. I made it clear that I didn’t want the tracker, but they told me I had no choice — I had to pay for it or the deal wouldn’t go through. When I asked why it was added, they explained it was for tracking the cars on the lot. This felt more like a business expense being shifted onto the customer, and I was left with no option but to pay for something I didn’t want. The second issue involved my license plates. I gave them plenty of time to handle the state registration and get my plates to me. Two days before my temporary plates were set to expire, I called to check on the status. They couldn’t even find me in the system, and promised to call me back the same day — which they never did. They were supposed to send me updated temporary tags via overnight mail, but four days later, still nothing. When I followed up, I found out my actual plates had arrived, but they never sent the temporary tags as promised. Brandon from Tomball Ford then told me it was "okay" to drive with expired plates and that I could just explain the situation to any police officer if I was pulled over. Who wants to risk getting pulled over for something that wasn’t their fault? Is this really the type of experience you want when buying a car? Are you okay with being put in a situation where you might get pulled over because Tomball Ford failed to deliver on their promises? Make sure to ask yourself these questions before doing business with them.

I purchased my new F 150, July 2019 and almost have it paid off. I recieved a recall notice for reprogramming my CPM. I called the service department to schedule the required service and was informed the they would need the truck all day. Since I now live 90 miles from the dealership, I asked about a loaner while the recall work was being performed. I was informed that Tomball Ford does not provide rental or loaner cars. I have to drop it off and either wait or come back for it. Nice to know now that I am thinking of a new one. Will be going somewhere else now.

I worked with Jorge Lopez who is the CarPro USA representative for Tomball Ford. Mr. Lopez made the buying experience of my 2024 F 150 very pleasant. I bought an F-150 in 2019, and I am a repeat customer. Jorge Lopez treated me in a very professional manner as we worked though items like the value of my trade-in, the number of incentives being offered and he answered any questions I had regarding the negotiation process. I ended up with a fair deal and Mr. Lopez walked through the entire process from financing to extended warranties. When I was handed off to the Claudia Mejia in finance I had no surprises. Overall, a great experience and I would highly recommend Jorge Lopez ther CarPro guy from Tomball Ford to anyone.

Complaint Regarding Poor Service and Mismanagement at Tomball Ford I purchased a used vehicle from Tomball Ford, which turned out to be an extraordinarily unpleasant experience. The vehicle, with low mileage and under two years of use, was misrepresented and handled poorly from the outset. 1. Unprepared Vehicle Upon Pickup: On my first attempt to pick up the vehicle, it had not been detailed as promised, and blacked-out hubcaps, which I did not request, were still installed. I called the following morning to confirm these issues would be resolved before I arrived. Despite this, nothing was addressed: the hubcaps remained, the vehicle was dirty inside and out, and the oil had not been changed. Furthermore, I was informed only one key was available, and I’d need to return on a Tuesday to have another made. Considering the vehicle had been on the lot for over 60 days, these issues were unacceptable. Tomball Ford suggested I take the vehicle as-is and return another day for proper cleaning and hubcap removal. I refused and left the vehicle for another day. 2. Repeat Failures in Vehicle Preparation: On my second visit, the vehicle was still not detailed properly. My specific requests to vacuum out potato chips in the trunk and clean under the hubcaps were ignored. The vehicle’s exterior condition worsened, with the trim on the front and rear doors severely scratched, likely from improper cleaning methods. I was assured the trim would be replaced and that the pillar molding on both sides of the windshield would also be replaced. 3. CarPlay Issues and Unfulfilled Promises: On my third attempt to pick up the vehicle, the CarPlay system was nonfunctional. While this was repaired, the promised replacements for the trim and pillar molding were not completed. I was told to return another day. After multiple assurances, I refused to pick up the vehicle until all issues were resolved. Later, I was informed the pillar molding was on backorder or recalled. Upon investigation, we found the parts were readily available. Furthermore, Tomball Ford provided a receipt indicating parts were in stock and charged over $500 for replacements that were not installed. 4. Deal Cancellation and Continued Mismanagement: After repeated failures, I accepted their offer to void the deal. However, this process was also mismanaged. On December 30, 2024, the finance manager, Sherif, assured me I would receive confirmation that the deal was reversed by 10 AM. This never happened. Shockingly, Tomball Ford re-listed the vehicle on Auto Trader while it was still under my name. I reported this multiple times to Auto Trader and the finance company. Additionally, they falsely reported to Sirius Radio that I had sold my personal vehicle, leading to the cancellation of my service. Tomball Ford denies responsibility for this. 5. Lack of Accountability: Despite numerous attempts to escalate the matter, I was unable to speak with General Manager Brent Christensen. On one occasion, a receptionist falsely claimed he was in a meeting when he was on vacation. Follow-ups with other staff, including Sales Manager Servando Diaz and Salesman Mike Zorro, yielded no resolution. Conclusion: Tomball Ford’s lack of professionalism, poor customer service, and repeated failure to meet basic obligations have made this the worst car-buying experience I have ever encountered. I possess documentation and photos supporting all claims in this complaint and strongly urge others to avoid this dealership.