Reviews
Write a reviewVery bad. You go through xxxx buying a car from this people. After buying your car they will not give you your titles and when you call them about it. They dont pick up the phone and when you used another phone to call and the notice it me they will say is a wrong number this is a cell phone number. Please I will advise anyone going to this dealership please don't go the service is very bad
Very bad. You go through xxxx buying a car from this people. After buying your car they will not give you your titles and when you call them about it. They dont pick up the phone and when you used another phone to call and the notice it me they will say is a wrong number this is a cell phone number. Please I will advise anyone going to this dealership please don't go the service is very bad
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolute trash dealership. Scammers!!! They sell cars in not working condition and also lie about service that they have done to the car! DO NOT BUY FROM HERE! Terrible people.
Absolute trash dealership. Scammers!!! They sell cars in not working condition and also lie about service that they have done to the car! DO NOT BUY FROM HERE! Terrible people.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
If there was an option for no stars that would be their rating. I purchased a 2009Dodge journey from them when I went to get the car registered the DMV told me the vehicle had a lean on it. So when I went to return the vehicle the own would not give me a full refund he stated the he was going to charge me for the mileage. So now I have to take them to court. Please everyone if you are thinking of purchasing a vehicle from this dealer please don’t. These reviews are real and the owner of this dealer ship is a scammer.
If there was an option for no stars that would be their rating. I purchased a 2009Dodge journey from them when I went to get the car registered the DMV told me the vehicle had a lean on it. So when I went to return the vehicle the own would not give me a full refund he stated the he was going to charge me for the mileage. So now I have to take them to court. Please everyone if you are thinking of purchasing a vehicle from this dealer please don’t. These reviews are real and the owner of this dealer ship is a scammer.
- Customer service
- 2.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Picked up a Jeep from these characters that "passed" a Virginia state inspection. LIE of the millennium. They knew I was coming, and still left the vehicle exterior covered in road salt. This obscured half a dozen dings/dents in the body. The front hub assemblies had a snowball's chance in xxxx of passing a legitimate inspection. As they flat out LIED about the condition of the Jeep, I had put a deposit down, which severely limited my ability to negotiate. The vehicle was not capable of passing a state inspection, and should have been a "mechanic's special". Notified the VA dealer board of their conduct, the hub assemblies will be provided to the VA State police, and they will see us in court regarding fiscal redress for the obfuscation and chicanery. Whomever slapped a sticker on it for them will be facing disciplinary action, and subsequent suspension/revocation of their vehicle inspection license. Do not go anywhere near these people, fair warning.
Picked up a Jeep from these characters that "passed" a Virginia state inspection. LIE of the millennium. They knew I was coming, and still left the vehicle exterior covered in road salt. This obscured half a dozen dings/dents in the body. The front hub assemblies had a snowball's chance in xxxx of passing a legitimate inspection. As they flat out LIED about the condition of the Jeep, I had put a deposit down, which severely limited my ability to negotiate. The vehicle was not capable of passing a state inspection, and should have been a "mechanic's special". Notified the VA dealer board of their conduct, the hub assemblies will be provided to the VA State police, and they will see us in court regarding fiscal redress for the obfuscation and chicanery. Whomever slapped a sticker on it for them will be facing disciplinary action, and subsequent suspension/revocation of their vehicle inspection license. Do not go anywhere near these people, fair warning.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
These people and this please he’s about a group of thieves I Bought a car two months ago they charge me 8 k they said the car as is so usually I ask it are there any problems they said no no nothing all is great you will love it And I thought they do something inside the Engine before selling the course to make everything perfect once you drive at one months you’ll figure out the check engine light is on and then you need to spend a lot of money to fix it when I went back to them I said okay guys I need to return this car and I will change it was another car they told me 4000 which is mean in two months I lost fourThousand never recommend to go to this place I never recommend to work or buy something from Afghany dealer all of them the same pull xxxx
These people and this please he’s about a group of thieves I Bought a car two months ago they charge me 8 k they said the car as is so usually I ask it are there any problems they said no no nothing all is great you will love it And I thought they do something inside the Engine before selling the course to make everything perfect once you drive at one months you’ll figure out the check engine light is on and then you need to spend a lot of money to fix it when I went back to them I said okay guys I need to return this car and I will change it was another car they told me 4000 which is mean in two months I lost fourThousand never recommend to go to this place I never recommend to work or buy something from Afghany dealer all of them the same pull xxxx
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Some may be "GHOST" written to offset the NEGATIVE reviews. My experience was poor. So far I have spent over $4,000 repairing a nearly 20 year old Chevy S-10 that was "inspected" when I purchased it. And the only thing that I heard from them was in this e-mail,""Necessary" repairs are subjective depending on the individual and mechanic shops opinion. "Necessary" for dealers are repairs required to pass State safety inspections. Every state has different inspection standards and as a Virginia certified dealership for 11 years we depend on the inspector(s) to due (? do) their job correct and let us know what is "necessary" to pass safety inspection standards. Pep Boys and other mechanic shops are not State inspectors (Yes, Pep Boys are) and cannot give advice to customers regarding safety standards. (Yes, they can)
Some may be "GHOST" written to offset the NEGATIVE reviews. My experience was poor. So far I have spent over $4,000 repairing a nearly 20 year old Chevy S-10 that was "inspected" when I purchased it. And the only thing that I heard from them was in this e-mail,""Necessary" repairs are subjective depending on the individual and mechanic shops opinion. "Necessary" for dealers are repairs required to pass State safety inspections. Every state has different inspection standards and as a Virginia certified dealership for 11 years we depend on the inspector(s) to due (? do) their job correct and let us know what is "necessary" to pass safety inspection standards. Pep Boys and other mechanic shops are not State inspectors (Yes, Pep Boys are) and cannot give advice to customers regarding safety standards. (Yes, they can)
- Customer service
- 1.0
- Buying process
- 2.0
- Quality of repair
- 2.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Pay Attention to these folks. I bought a car from them about 3 months ago. Not trusting the condition of the car, I bought their recommended auto maintenance policy for $300.00 from Penn Warranty. Within a week I started having problems. I took it to a Mercedes shop and they proceeded to explain to me a host of problems from broken shocks/coils to broken rocker panel to multiple oil leaks to bad dash gages to a bad antennae. Granted, I bought the auto As-Is so that was my problem. That said, the dealership said the auto was in excellent condition as it had relatively low miles. The engine problems were presented to Penn Warranty. The estimated cost was about $3,500, just for the engine and another $2,000 for the non-engine repairs. I paid for the $3,500 engine repairs less $299 that Penn Warranty paid (screwed me royally as said didn't cover this and that and would only pay a pittance. Shame on them and shame on Epovo Group for recommended such a worthless warranty company.) Anyway, I called Epovo to explain the challenges I had. They didn't care. I asked them if they wanted to buy the car back. They said they would check and call me back. Two months later still no call. Folks, a couple of lessons: * make sure you know what you are buying. I bought a lemon and will likely have more problems * Go to a dealership that will at least call you back when you explain a problem to them * Don't use Penn Warranty as recommended by the Epovo Group. Note I paid $300 for the warranty and they would only cover $299 of repairs. Is that not a coincidence or what? * Epovo Group personnel are smooth talkers. They had be hooked big time, believing every word they said. But again, my problem as the documentation clearly said As-Is. But if you pay a premium price for a car, you expect to get a premium car. Not at Epovo Group. * Epovo Group -- Run Forest Run I don't like writing this review but others need to know...perhaps even learn from my mistakes. Heck, when departing the lot with the car they even requested that I give them a 5 star review. Well, I couldn't go less than a 1 star review else I would have.
Pay Attention to these folks. I bought a car from them about 3 months ago. Not trusting the condition of the car, I bought their recommended auto maintenance policy for $300.00 from Penn Warranty. Within a week I started having problems. I took it to a Mercedes shop and they proceeded to explain to me a host of problems from broken shocks/coils to broken rocker panel to multiple oil leaks to bad dash gages to a bad antennae. Granted, I bought the auto As-Is so that was my problem. That said, the dealership said the auto was in excellent condition as it had relatively low miles. The engine problems were presented to Penn Warranty. The estimated cost was about $3,500, just for the engine and another $2,000 for the non-engine repairs. I paid for the $3,500 engine repairs less $299 that Penn Warranty paid (screwed me royally as said didn't cover this and that and would only pay a pittance. Shame on them and shame on Epovo Group for recommended such a worthless warranty company.) Anyway, I called Epovo to explain the challenges I had. They didn't care. I asked them if they wanted to buy the car back. They said they would check and call me back. Two months later still no call. Folks, a couple of lessons: * make sure you know what you are buying. I bought a lemon and will likely have more problems * Go to a dealership that will at least call you back when you explain a problem to them * Don't use Penn Warranty as recommended by the Epovo Group. Note I paid $300 for the warranty and they would only cover $299 of repairs. Is that not a coincidence or what? * Epovo Group personnel are smooth talkers. They had be hooked big time, believing every word they said. But again, my problem as the documentation clearly said As-Is. But if you pay a premium price for a car, you expect to get a premium car. Not at Epovo Group. * Epovo Group -- Run Forest Run I don't like writing this review but others need to know...perhaps even learn from my mistakes. Heck, when departing the lot with the car they even requested that I give them a 5 star review. Well, I couldn't go less than a 1 star review else I would have.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We recently purchased a 2005 Honda Odyssey from Epovo. When we bought the van we lived 1.5 hours away and we were looking for a van to replace ours. We needed something clean and reliable for our family. The van that we ended up purchases was in great condition and extremely clean. We couldn't be happier without purchase. Epovo Auto Group went above and beyond to take care of us.
We recently purchased a 2005 Honda Odyssey from Epovo. When we bought the van we lived 1.5 hours away and we were looking for a van to replace ours. We needed something clean and reliable for our family. The van that we ended up purchases was in great condition and extremely clean. We couldn't be happier without purchase. Epovo Auto Group went above and beyond to take care of us.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We have bought two cars from them, and both times we had a really nice experience. I also want to thank all the sales person at Epovo Auto Group of Chantilly for our recent car buying experience, they all were really accommodating and professional - and had patience with a family with young kids. Overall they have reasonable price and great service. Highly Recommend!!!
We have bought two cars from them, and both times we had a really nice experience. I also want to thank all the sales person at Epovo Auto Group of Chantilly for our recent car buying experience, they all were really accommodating and professional - and had patience with a family with young kids. Overall they have reasonable price and great service. Highly Recommend!!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a great buying experience from this dealer. I have bought many used cars in my lifetime. They use a Reputable Bank, the loan process was easy. The Jeep I bought was exactly as advertised and below market value. He gave me a more than fair deal on my trade in. I will definitely buy another car in the future from this dealer .Highly recommend to friends and family.
We had a great buying experience from this dealer. I have bought many used cars in my lifetime. They use a Reputable Bank, the loan process was easy. The Jeep I bought was exactly as advertised and below market value. He gave me a more than fair deal on my trade in. I will definitely buy another car in the future from this dealer .Highly recommend to friends and family.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase