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Baytown Ford

(598 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 830-8273 (888) 830-8273
Used (888) 835-4638 (888) 835-4638
Service (888) 845-9607 (888) 845-9607

Reviews

(598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Baytown Ford from DealerRater.

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best customer service ever

was very helpful, extremely polite. could not have been more pleased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mini Cooper

Dustin helped me find a great pre-owned Mini to replace one I lost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Experience at Baytown Ford

From the moment my husband and I walked in the door, Baytown Ford's employee Jairo Silva took care of the entire buying process. He is kind, intelligent and quick to take care of his customers. He answered all our questions, arranged repairs, and made the whole process effortless. We highly recommend Jairo and Ford Baytown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ray was great.

Baytown ford is a great place. They worked with me and got me into a great car that I love. Ray knight and Kenny Triola helped me with the whole buying process and I felt comfortable the whole time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Baytown ford is awesome

Ray and Kenny were great. They helped me find the right mustang and got me the most for my trade. I'll be back and will send my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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?? Dustin Vaughn

Excellent worker He very cool Funny and well listener

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dustin's awesome!!

Great salesman, just took a long time to get our car. We would definately buy from Dustin Vaughn and Mario Mendez again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dustin Vaughn, Mario Mendez

Visit was excellent and Dustin Vaughn helped us the whole way through it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dustin Vaughn and Jairo Silva

Dustin Vaughn and Jairo Silva.....2 great salesmen at Baytown Ford......fast...courteous.....and finds you want you want and in the price range that you need.... Thanks for all your help guys and the ride from Patterson, La. was well worth the ride. We will be back for our next vehicle. Gene and Zonia Turner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Gt500

My clutch got stuck on my gt500 car that I rarely drive so I have extended warranty so of course I take it to the nearest Ford dealership baytown Ford says supposedly warranty didn't cover but my friend who works at Ford in Mission said it did. to take it to him, every time I take it to baytown ford it never gets covers always gets denied 4 times different problems at one point I went to get new replacement decals for my car ?? guess what baytown Ford says that is hard to get them wanting time month's lol I go Pasadena Ford they get them in less then a week. Back to my clutch story before getting denied in fixing my clutch the want to test drive it I say ok I go with him omg he didn't know how to drive it switch seats with me and I drive it lol later he tells me to leave it and he call ?? me with results ok I do 3 hours later he calls me that they took the car for another test drive and lets me know that the cat almost didn't make it am like what! I took it driving I know is not 100% in a good shape but really and after another hour he calls me again saying I was denied by Ford to fix it and he then offers to give me a discount that i only have to pay 2,050 to get it fix lol by than am mad and call the dealership in Mission tx where I bought the car tell them what happens so they say don't worry we got u! now I have to . take it to mission tx there I have no problems there same warranty covers it really what are the odds worse place to buy or take ur car ?? for service

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to provide us with some feedback from your visit. At your earliest convenience please contact our Customer Relations Manager, Ashley LaFour at 281-839-3318 so we can learn more about your experience with our service department. We look forward to speaking with you.