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2026 consumer dealer award
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2026 consumer dealer award 2021 consumer dealer award
New (888) 214-3181 (888) 214-3181
Used (877) 851-7190 (877) 851-7190
Service (866) 209-4678 (866) 209-4678

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Reviews

(714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ron Craft Chevrolet from DealerRater.

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We have bought 3 vehicles from Ron Craft in Baytown over the years and will definitely go back when we need to buy another one. We are always given excellent service from being greeted in the lot all the way to financing . Steven Perry had been there for all three of the vehicles we have bought and we just adore him . He definitely needs a pay raise for everything he does . Chad jones did an amazing job as well from being so patient and just out right kind . Would highly recommend .

We have bought 3 vehicles from Ron Craft in Baytown over the years and will definitely go back when we need to buy another one. We are always given excellent service from being greeted in the lot all the way to financing . Steven Perry had been there for all three of the vehicles we have bought and we just adore him . He definitely needs a pay raise for everything he does . Chad jones did an amazing job as well from being so patient and just out right kind . Would highly recommend .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty over the years, it means a great deal to our team. Steven and Chad will be glad to hear your kind words, and we look forward to being here whenever you're ready for your next vehicle.

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I had a great experience at this dealership. Everyone was friendly, professional, and helpful throughout the entire process. They made everything easy and straightforward, answered all of my questions, and made sure I was comfortable with my purchase. I really appreciate the great customer service and would definitely recommend this dealership to anyone looking for a vehicle. I’ll definitely come back in the future!

I had a great experience at this dealership. Everyone was friendly, professional, and helpful throughout the entire process. They made everything easy and straightforward, answered all of my questions, and made sure I was comfortable with my purchase. I really appreciate the great customer service and would definitely recommend this dealership to anyone looking for a vehicle. I’ll definitely come back in the future!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and recommendation. We're glad the process felt smooth and that our team took good care of you.

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Dominique was very helpful did an excellent job helping us we love the new car

Dominique was very helpful did an excellent job helping us we love the new car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, and we're glad Dominique could make the process smooth for you. Enjoy the new car!

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Great service, The service that was provided to me was exelent and I like the vehicle I purchas. I would absolutely recommend this dealership to my family and friends and any other people that are trying to purchased a vehicle

Great service, The service that was provided to me was exelent and I like the vehicle I purchas. I would absolutely recommend this dealership to my family and friends and any other people that are trying to purchased a vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Maria, for the kind words and for recommending us to others. We hope to see you again whenever you need us.

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We had a great experience Ron Craft Chevrolet. This is our 2nd car to purchase from them . John Favard and Steve Perry awesome . They worked with us to get a great deal on our vehicle . We will be a repeat customer!

We had a great experience Ron Craft Chevrolet. This is our 2nd car to purchase from them . John Favard and Steve Perry awesome . They worked with us to get a great deal on our vehicle . We will be a repeat customer!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to trust Ron Craft with your business. We'll pass your kind words along to John and Steve.

Dealer response

Thank you for coming back to us and for the kind words about John and Steve. We appreciate your continued trust in Ron Craft Chevrolet, and we'll be here whenever you're ready for your next vehicle.

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Ron Craft Chevrolet-Cadillac 🌟🌟🌟🌟🌟 5 Golden Stars for The Service Department at Ron Craft Chevrolet and Cadillac in Baytown Texas. My Service Advisor Jennifer Elizondo was Excellent XOXO My Service Technicians Will and Cadien Excellent XOXO And the Service Manager Shannon Excellent XOXO And the Service Cashier Rayna Wylie Excellent XOXO And the Service Parts Department Tonya Curry Excellent XOXO Excellent Customer Service all around for your whole service team in your Service Department today at Ron Craft Chevrolet and Cadillac in Baytown with my vehicle. Ever since I have purchased my vehicle there in 2021 of May- I have experienced nothing but Excellence 5 Stars Service there 🌟🌟🌟🌟🌟 EXCELLENT customer service from your whole team. Thank you for always taking care of my vehicles needs there in your service department. I know I appreciate you so much and my vehicle Thanks you too! @roncraftchevroletcadillac Ron Craft Chevrolet Cadillac

Ron Craft Chevrolet-Cadillac 🌟🌟🌟🌟🌟 5 Golden Stars for The Service Department at Ron Craft Chevrolet and Cadillac in Baytown Texas. My Service Advisor Jennifer Elizondo was Excellent XOXO My Service Technicians Will and Cadien Excellent XOXO And the Service Manager Shannon Excellent XOXO And the Service Cashier Rayna Wylie Excellent XOXO And the Service Parts Department Tonya Curry Excellent XOXO Excellent Customer Service all around for your whole service team in your Service Department today at Ron Craft Chevrolet and Cadillac in Baytown with my vehicle. Ever since I have purchased my vehicle there in 2021 of May- I have experienced nothing but Excellence 5 Stars Service there 🌟🌟🌟🌟🌟 EXCELLENT customer service from your whole team. Thank you for always taking care of my vehicles needs there in your service department. I know I appreciate you so much and my vehicle Thanks you too! @roncraftchevroletcadillac Ron Craft Chevrolet Cadillac

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Raquel! It's great to hear that Jennifer, Will, Cadien, Shannon, Rayna, and Tonya all made such a positive impression. We look forward to continuing to take care of you at Ron Craft Cadillac.

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Had a great sales team. Marisol and Ron were great. Got what I ask for.

Had a great sales team. Marisol and Ron were great. Got what I ask for.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Marisol and Ron will be glad to hear this. Thank you for choosing Ron Craft Chevrolet, and we hope to see you again down the road.

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Process was easy to understand and felt very welcomed by everyone involved. Never felt rushed or upcharged. Very accommodating to my needs and helpful thru everything.

Process was easy to understand and felt very welcomed by everyone involved. Never felt rushed or upcharged. Very accommodating to my needs and helpful thru everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Raymond! We're glad the experience felt comfortable and straightforward from start to finish.

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Very friendly great personality. Lots of knowledge helped us decide by explaining the difference in size, motors, price, care packages. Was patient showed various vehicles. Over all a great experience

Very friendly great personality. Lots of knowledge helped us decide by explaining the difference in size, motors, price, care packages. Was patient showed various vehicles. Over all a great experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Ana! We're glad the team could make the process easy and help you find the right fit.

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Great experience with no surprises or pressure. Our salesperson Ron was helpful and straightforward. It was worth the drive from Sugar Land.

Great experience with no surprises or pressure. Our salesperson Ron was helpful and straightforward. It was worth the drive from Sugar Land.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for making the drive out to see us. We're glad Ron could make the experience a smooth one.

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