Reviews
The sales experience was ok but the finance experience was terrible. Telling the finance employee I don’t want it translates to him as keep working on me I’m gullible. It made the excitement of buying a new car from the sales employee Edgar absolutely miserable, stressful and exhausting. Finance elsewhere if you can! The sales experience saves this review from being only one star with the service department. I had no issues during my free oil changes but once they were done, the gouging began! They told me I needed a brake fluid flush at 15000 miles which other car professionals told me was unnecessary. I got a tire rotation and after it was done, I noticed my tire making a strange noise. I took it back there, they told me it was a flat spot on the tire and I either dealt with it or but a new tire. I had them put the tires back in their original place so I wouldn’t hear the noise as much, but they just moved the tire over to the other front side. There also is a creaking noise I didn’t hear before the service that now happens when I turn the wheel. I took the car to Discount Tire who ended up giving me four new tires as they said the ones I had were all getting worn down. Ridiculous on a barely two-year-old car, but the price was better. I requested a refund of the tire rotation from Gerald but they only gave me a portion saying I already had a discount. That was a coupon, not a refund. I attempted contact with the service department manager who never followed up with me. My car is still under warranty but I will never buy a car here or get mine serviced here again.
The sales experience was ok but the finance experience was terrible. Telling the finance employee I don’t want it translates to him as keep working on me I’m gullible. It made the excitement of buying a new car from the sales employee Edgar absolutely miserable, stressful and exhausting. Finance elsewhere if you can! The sales experience saves this review from being only one star with the service department. I had no issues during my free oil changes but once they were done, the gouging began! They told me I needed a brake fluid flush at 15000 miles which other car professionals told me was unnecessary. I got a tire rotation and after it was done, I noticed my tire making a strange noise. I took it back there, they told me it was a flat spot on the tire and I either dealt with it or but a new tire. I had them put the tires back in their original place so I wouldn’t hear the noise as much, but they just moved the tire over to the other front side. There also is a creaking noise I didn’t hear before the service that now happens when I turn the wheel. I took the car to Discount Tire who ended up giving me four new tires as they said the ones I had were all getting worn down. Ridiculous on a barely two-year-old car, but the price was better. I requested a refund of the tire rotation from Gerald but they only gave me a portion saying I already had a discount. That was a coupon, not a refund. I attempted contact with the service department manager who never followed up with me. My car is still under warranty but I will never buy a car here or get mine serviced here again.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I appreciate your feedback regarding both the sales and finance aspects of your visit to Gerald Nissan of Naperville. While I’m glad to hear you had a positive interaction with our sales team, I understand your concerns about the finance process and service department. We aim to provide a seamless experience, and it seems that we fell short in this instance. Please reach out to me directly to address your concerns regarding the service issues and the tire rotation refund. Your satisfaction is important to me, and I would like the opportunity to discuss this further. Thank you again for your feedback, and we hope to hear from you soon. I will be contacting you shortly to discuss your experience. Sincerely, Jacob Lindholm General Manager Gerald Nissan of Naperville [email protected]
The outstanding service manager. I plan to bring my Nissan Rogue in for new tires before the end of the month to take advantage of 4 for 3.
The outstanding service manager. I plan to bring my Nissan Rogue in for new tires before the end of the month to take advantage of 4 for 3.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about my service manager, Robert! I appreciate you planning to bring your Nissan Rogue in for new tires and take advantage of our offer. We look forward to seeing you at Gerald Nissan of Naperville soon! Sincerely, Jacob Lindholm General Manager Gerald Nissan of Naperville [email protected]
Great customer service. Upon arrival I was greeted and reviewed scheduled services as well as additional items to check. Findings and service recommendations were clearly explained.
Great customer service. Upon arrival I was greeted and reviewed scheduled services as well as additional items to check. Findings and service recommendations were clearly explained.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Beverly! I greatly appreciate your positive feedback about the customer service you received at Gerald Nissan of Naperville. I'm glad to hear that our team provided you with clear explanations and thorough service recommendations. We look forward to seeing you again for your next visit! Sincerely, Jacob Lindholm - [email protected]
Just felt so comfortable. My grandson sold me the Murano. But everybody who was there was so great.
Just felt so comfortable. My grandson sold me the Murano. But everybody who was there was so great.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Jorge! I’m thrilled to hear that you felt comfortable during your visit to Gerald Nissan of Naperville and that your grandson helped you with your Murano purchase. We strive to provide great service, and it's fantastic to know you had a positive experience. We look forward to seeing you again soon! Sincerely, Jacob Lindholm - [email protected]
Clean, well appointed waiting area. Friendly and knowledgeable staff, work done on time.
Clean, well appointed waiting area. Friendly and knowledgeable staff, work done on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, David! I appreciate your kind words about the clean waiting area and the friendly, knowledgeable staff at Gerald Nissan of Naperville. I'm glad to hear that your work was completed on time. We look forward to seeing you again for your next visit! Sincerely, Jacob Lindholm - [email protected]
Probably my most pleasant By car buying experience I've ever had! Howard Krick was extremely professional. No harrassing phone calls or texts. Overall a great experience!
Probably my most pleasant By car buying experience I've ever had! Howard Krick was extremely professional. No harrassing phone calls or texts. Overall a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Daniel! I’m glad that your car buying experience at Gerald Nissan of Naperville was so pleasant. Howard truly values providing a professional and stress-free environment. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jacob Lindholm - [email protected]
Easy to schedule. Mark Lopez is professional and knowledgeable keeps me informed of the status of the work being done and answers my questions and concerns I commend Mark for his excellent customer service skills
Easy to schedule. Mark Lopez is professional and knowledgeable keeps me informed of the status of the work being done and answers my questions and concerns I commend Mark for his excellent customer service skills
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Luis! I’m thrilled to hear about your positive experience with Mark at Gerald Nissan of Naperville. It's great to know that he was able to keep you informed and address your questions and concerns effectively. I appreciate your commendation of his customer service skills, and we look forward to serving you again in the future! Sincerely, Jacob Lindholm - [email protected]
The Sales Manager Ferris and Salesman Luis were excellent and took the time to go over my new car and to get me financed at an excellent rate.
The Sales Manager Ferris and Salesman Luis were excellent and took the time to go over my new car and to get me financed at an excellent rate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cassandra! I truly appreciate your kind words about Ferris and Luis. It’s great to hear that they provided excellent service and helped you secure a fantastic financing rate for your new car. We look forward to seeing you again at Gerald Nissan of Naperville! Enjoy your new ride! Sincerely, Jacob Lindholm - [email protected]
The service was exceptional. The phone call to set up the recall and the service department getting the vehicle done was just as expected.
The service was exceptional. The phone call to set up the recall and the service department getting the vehicle done was just as expected.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Tom! I appreciate your feedback about the exceptional service you received at Gerald Nissan of Naperville. I'm glad to hear that the process for setting up the recall and the service department's work met your expectations. We look forward to serving you again in the future! Sincerely, Jacob Lindholm - [email protected]
Appreciate the ease of making an appointment and the timeliness of the service department. All service items carried out without the hassle of upselling.
Appreciate the ease of making an appointment and the timeliness of the service department. All service items carried out without the hassle of upselling.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, Joseph! I am pleased to hear that you appreciated the ease of making an appointment and the efficiency of our service department at Gerald Nissan of Naperville. We strive to provide a hassle-free experience, and it's great to know we met your expectations. We look forward to serving you again in the future! Sincerely, Jacob Lindholm - [email protected]