Reviews
Keyless remote starter needed battery replacement.
Arrived at the Main and Transit Road facility, in the Eastern Hills Mall Complex, Sat about 3:30 pm and due to close at 4:00pm. Greeted by Andrew, who changed the battery and explained how to do this in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the five-star review, Roger! 😊
Very pleased with my unexpected drop off no start issue.
Very pleased with my unexpected drop off no start issue. Courtney was able to get my vehicle in by 10:30 am and the problem was resolved. She was very courteous and made a couple other suggestions for service. I had her go ahead and do the service. In all I was impressed with her professionalism. Courtney and the service at team at Williamsville Chevy is the reason why I keep coming back. Great job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased
My service advisor and technician were amazing.
My service advisor and technician were amazing. They explained what was being done. They were professional and courteous. I will definitely recommend them to my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
satisfaction no 1 priority
great experience above and beyond service satisfaction sean kelly best service rep i have had to deal with after buying over 40 yrs of various dealerships !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
very qualified to do the job, I felt as if they di
very professional,very nice.friendly , answer any questions you ask,let you know what's going on with your vehicle,and will let you know when it is ready,wonderful staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much, Margie! 😊
Impala Oil Change
Provided acceptable service for oil change and tire rotation. Like overall vehicle inspection and advising on current and future service requirements.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to hear that! Thanks, Woodrow! 😊
Service and repair
Sean Kelley was great to work with. He was always very responsive to my questions and went above and beyond to take care of my truck. I would definitely go back to West Herr and Sean again in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to hear that, Mark! Thank you so much for your kind words! 😊
Best place to purchase your vehicle
I chose West Herr because of my past dealings with Mike Uschold. He is a professional who knows his business. He provides his knowledge and allows his customers to make an informed decision on their purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
West Herr Williamsville - best for new car
Max, Shawn, AnnMarie & Kevin made a fantastic team. No pressure and so very knowledgeable, helpful and direct. Purchased a 2023 Equinox with a trade in and ended up doing a second purchase and trade in for my son for a 2023 Chevy Blazer. Max and Shawn found exactly what we wanted. I am so pleased with West Herr and this team. I will definitely recommend them. Many thanks to each of them for a super easy process and an enjoyable experience. Karen
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast, friendly and helpful
Robert got me in without an appointment and was done in about an hour. Even washed my truck for me while it was here and topped off my def tank
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
