Reviews
Great service and a job well done
Staff were helpful, friendly, & professional. I appreciated their thoroughness in checking whether my Explorer might need more attention than the issue I brought it in for, and also appreciated that they let us decide which problems to fix now, without pushing the extra servicing we could wait to address down the road.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service & listened.
How well my sales person, Peggy, listened to my needs and showed me exactly what I asked for. She was professional and very easy to work with. She went out of her way to accommodate my schedule to look at cars. It could not have gone better! I am very happy about my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT SERVICE AND CLEAN RESTROOM
I LIKED BEING TREATED LIKE I WAS SOME BODY. WHEN WE DROVE UP SAM CAME TO US AND ASKED IF HE COULD HELP US. WE CAME IN NEXT MORNING AND EVERYONE WANTED TO HELP US.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Best Dealership I have ever visited!
Everything. Ken Stoepel has the greatest, most professional staff. I have always been treated like a valued customer and left with a smile on my face.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this excellent review of our dealership. We're delighted to hear that our staff always treats you like a valued customer and acts professionally. If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. Also, don?t forget to like us on Facebook and Twitter for first access to service specials and promotional offers. We appreciate the recommendation and we look forward to working with you more in the future. Best Regards, Scott Schneider- GSM scotts@stoepelford.com
Excellent customer service. You feel special!!!
The professional experience by Scott Schneider and Andrea O'Neal. The excellent service that was given. Making you feel that you made a great choice. Also knowing what you are looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you writing this excellent review of our dealership, Linn. It?s a pleasure to hear that Scott and Andrea?s professionalism and excellent customer service earned your business. We're not happy unless our customers are happy, so we know we've done our job when we receive fantastic feedback like this! If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. Thank you for the recommendation and we look forward to working with you again soon. Best Regards, Scott Schneider- GSM scotts@stoepelford.com
something hard made very easy
Service keeping me informed and explaining everythiing to me in terms that I could understand. Tommy was very professional. I can't say enough about the whole experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're not happy unless our customers are happy, so we know we've done our job when we receive fantastic feedback like this! If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. We appreciate you choosing to purchase your vehicle from our dealership and don?t forget to stay up to date on all our latest news by following us on Facebook and Twitter. Best Regards, Scott Schneider- GSM scotts@stoepelford.com
Great service, nice people
They took my car on "no notice," and gave me a ride to work right away. Even though they were very busy and needed to keep my car several days, they got to it as soon as possible, and provided me with a rental car. Everything they said would happen did happen.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you writing this five-star review of our dealerships service department. It a pleasure to hear that our dealership was able to look at your vehicle right away and provide you with a loaner. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, don forget to like us on Facebook and follow us on Twitter for first access to special promotional offers and service coupons. Thank you for the recommendation and we look forward to working with you more in the future. Best Regards, Scott Schneider- GSM scotts@stoepelford.com
Loved my dealer, not the process
Andrea was very genial and enthusiastic! She was having an extra-busy day, but still found time to take care of us! And of course, I liked that I found the perfect car at your dealership! Just wish we hadn't had to wait so long to meet with the financing guy!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this great review. It's a pleasure to hear that Andrea was very genial and enthusiastic during your recent visit to our dealership. If you have any questions or concerns, please feel free to contact us at any time. Also, be sure to follow us on Twitter and Facebook for first access to promotions and sales. Enjoy your new vehicle and we look forward to working with you again soon. Best Regards, Scott Schneider- GSM scotts@stoepelford.com
Great customer sales service
The salesperson, Andrea O'Neal was professional and thorough in providing us with the information we needed to decide on purchasing the Ford Flex. The experience of purchasing a car that we usually do not look forward to was made pleasant by Andrea O'Neal and the other staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Welcome to the Ken Stoepel Ford family! We're thrilled to hear that Andrea was professional and thorough in providing you with the information you needed to purchase your new Ford Flex. If you need anything else in the future, please do not hesitate to reach out to us at any time. Also, make sure to follow us on Twitter and Facebook for first access to promotional offers and specials. Congratulations on your new Ford and we look forward to continuing a long lasting relationship. Best Regards, Scott Schneider- GSM scotts@stoepelford.com
Excellent teamwork and customer service
Everyone was friendly and took the time to explain thinigs and address our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this five-star review of our dealership. We are pleased to hear that our staff was friendly and took their time to answer and explain all your questions. If you need anything else in the future, please do not hesitate to reach out to us at any time. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We appreciate the recommendation and we look forward to working with you again soon. Best Regards, Scott Schneider- GSM scotts@stoepelford.com