Reviews
Trish was great, my service representative.
Trish was great, my service representative. She is very personable and made a great first impression. I will always request Trish for service visits. Also, my salesperson, Ehab visited with me while i was there. He is wonderful and I will definitely recommend him to anyone wanting to buy a new Dubaru.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your truly exceptional review, Patricia! I'm thrilled to hear about your positive experience with Trish and Ehab at Gerald Subaru of Naperville. It's wonderful to know that they made such a great impression on you. I appreciate your recommendation, and we look forward to serving you again for your future visits. Safe travels in your new Subaru! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Everyone was very helpful, kind, and professional.
Everyone was very helpful, kind, and professional. They even washed my care after the maintenance was completed. What a thoughtful extra touch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Melissa! I appreciate your truly exceptional feedback about your experience at Gerald Subaru of Naperville. Our team is dedicated to providing great service, and I am glad you enjoyed the thoughtful touch of a car wash after your maintenance. We look forward to seeing you again soon. Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish was excellent at listening and understanding any of
Trish was excellent at listening and understanding any of my and explaining everything clearly and thoughtfully.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Joseph! I'm thrilled to hear that Trish provided you with truly exceptional service by listening and explaining everything clearly. I appreciate your feedback, and we look forward to welcoming you back to Gerald Subaru of Naperville soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Great communication and location!
Great communication and location! Everyone was well knowleged and made me feel welcomed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Megan! I'm glad to hear that you had a truly exceptional experience with us at Gerald Subaru of Naperville. Our team takes pride in providing great communication and a welcoming atmosphere. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
The staff was friendly, knowledgeable, and patient
The staff was friendly, knowledgeable, and patient throughout the entire process. I appreciated how transparent they were about pricing and financing options, which made me feel confident in my decision. The dealership had a great selection of vehicles, and the salesperson took the time to understand what I was looking for. The entire experience felt low-pressure and professional
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Tomasz! I'm thrilled to hear that you found our staff at Gerald Subaru of Naperville to be friendly, knowledgeable, and patient. It's great to know that the transparency in pricing and financing options helped you feel confident in your decision. We pride ourselves on having a truly exceptional selection of vehicles and a low-pressure environment. We hope to see you again for your next visit! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
They came and picked up our car the same morning we
They came and picked up our car the same morning we called and it was done by the end of the day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Patrick! I'm thrilled to hear that our team was able to provide truly exceptional service by picking up your car the same morning you called and completing the work by the end of the day. I appreciate your feedback, and we look forward to assisting you again at Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
JT hes the sales manager I've dealt with him with my last
JT hes the sales manager I've dealt with him with my last subaru. He's the best. I went back so I could deal with Tony Santos n JT. Only 2 I want to deal with. But Tony is no longer there. Had to deal with a young guy Ian, i wasn't impressed. If it wasn't for JT coming to talk with me I would've left.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for sharing your experience, Tammy. We’re thrilled to hear that JT made such a great impression again, he truly cares about every guest he works with. We’re sorry, however, that your visit didn’t start off as smoothly as it should have. Your feedback helps us make sure every customer interaction reflects the level of service we strive for. We’re grateful for your continued trust in Gerald Subaru of Naperville, and we’ll make sure your next visit is excellent from start to finish. Thank you again for your business and for taking the time to share your thoughts! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Good quick service, knowledgeable staff, comfortable
Good quick service, knowledgeable staff, comfortable waiting space with an assortment of free drinks and snacks, clean toilet and the free car wash is a nice touch. Also, setting up an appointment online was easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Allen! I am happy to hear that you had a truly exceptional experience at Gerald Subaru of Naperville. Our team takes pride in providing quick service and a comfortable atmosphere for our customers. I appreciate your feedback and we look forward to welcoming you back next time! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
I usually have a pleasant experience working with Trish
I usually have a pleasant experience working with Trish Svizzero. She's the one who I look to schedule appointments with for our vehicles. Very thorough and explains everything. The work performed by Lorenzo Hernandez is as expected from a service technician.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Timothy! I am thrilled to hear that you consistently have a pleasant experience with Trish and that she provides thorough explanations during your appointments. It's great to know that Lorenzo’s service meets your expectations as well. We appreciate your kind words and look forward to serving you again at Gerald Subaru of Naperville. Your satisfaction is truly exceptional to us! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Easy service scheduling and check-in, efficient wait time
Easy service scheduling and check-in, efficient wait time for inspection, service and checkout. Pricing is at high end.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your truly exceptional feedback, Larry! I'm glad to hear that you found the service scheduling and check-in at Gerald Subaru of Naperville easy and that your experience with the inspection, service, and checkout was efficient. We appreciate your comments on pricing and always strive to offer truly exceptional service. We hope to see you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville