Reviews
Very friendly and good customer service took the time to
Very friendly and good customer service took the time to go over everything on the vehicle and explained how everything works
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your 5-star review and look forward to serving you again!
Easy to work with.
Easy to work with. Very up front. No nonsense. No hidden fees or charges. Was happy with my visit.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear about your positive experience! Thank you for taking the time to share your feedback. If you ever need assistance again, feel free to reach out. We appreciate your 5-star review!
Great people, great dealership.
Great people, great dealership. I recently purchased my second Telluride from Jamie Connell. Jamie is an honest rep who does whatever it takes to make sure his customers are happy. The entire staff is professional and welcoming.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're delighted to hear about your positive experience with Jamie and Kia of Wilmington. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again and appreciate your continued support
The service department went the extra mile to diagnose
The service department went the extra mile to diagnose and fix a tricky electrical problem with my EV6. They provided text updates throughout the service experience, and solved the problem after two other dealers gave up. They understand EV's snd have the training to prove it!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad our service department could go the extra mile to diagnose and fix the electrical issue with your EV6. Our commitment to understanding and servicing EVs is a top priority. We appreciate your 5-star review!
Very welcoming and no pressure environment.
Very welcoming and no pressure environment. I never felt rushed and Ralph answered all of my questions very honestly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you had such a positive experience with Ralph. Honesty and patience are our priorities, and we're here to help with any questions you may have. Thank you for your feedback & enjoy your new car!
The service was excellent.
The service was excellent.They displayed a very professional attitude. They displayed a concern for my overall comfort during. Even to the point of not just offering tea but making it. They kept me informed every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that you had such a fantastic experience with us. Thank you for the 5 Star review. If you need anything in the future don't hesitate to reach out.
Al was so incredibly helpful, taking over 45 minutes out
Al was so incredibly helpful, taking over 45 minutes out of his day to try and figure out a problem we were having replacing some bulbs in our car. He determined the cause of the problem and provided us with an easy and detailed solution, including instructions on how to replace the broken part. Thank you so much, Al!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 star review! We are thrilled that Al made sure you had such a fantastic experience. We look forward to serving you again in the future.
The customer service that Kia of Wilmington provided is
The customer service that Kia of Wilmington provided is top notch. Thank you Angie for making sure that I was well taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cannot Recommend Enough
This was my first experience purchasing a new vehicle, and the team at KIA of Wilmington was PERFECT! Not only was the vibe of the store friendly, welcoming, and pressure free, everyone on staff from servicing, to sales, to financing knew all of the ins and outs, were more than happy to answer all of my (sometimes obvious) questions without judgement and clearly, and really made my first real purchasing experience a great one. I can't recommend them enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5 Star Review!
Service was exceptional and the price of the services was
Service was exceptional and the price of the services was less expensive than Valvoline! Kia of Wilmington will be go to place for my Sorento
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Kia of Wilmington!