Reviews
INCREDIBLE DEALERSHIP FROM START TO FINISH!
April Sales Mgr., Ralph Salesman and Josh in Finance all worked together to get me the vehicle I wanted and the price I needed to be at. Top notch. Professional. Honest. Caring. I will never buy another Kia from any other dealership than theirs! I love my car, loved the service I received, and after visiting many car dealers while shopping for a vehicle, this was by far the best dealership and staff I walked in to. And trust me I was probably in at least 10 dealerships before I found Kia of Wilmington. Ask for Ralph, he is an incredible human being and salesman. April, my Sales Manager was incredible and real. No bull. And Josh in Finance was amazing too. He made the process easy. Incredible team and dealership! Highly recommend! Save time and just go here. You will thank me later!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
thank you for the 5 Star Review!
April is my favorite person in the industry, I always get
April is my favorite person in the industry, I always get my Subarus and Kias from her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
thank you for the 5 star review!
April is the BEST !
April is the BEST ! She went above and beyond to find the exact car I wanted. I highly recommend April and Kia of Wilmington.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for Choosing Kia of Wilmington!
I’ve been a customer for years and have never had an
I’ve been a customer for years and have never had an issue. People are great service is great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being a returning customer and the 5 star review!
We own 2 Kia vehicles… The service at Kia of Wilmington
We own 2 Kia vehicles… The service at Kia of Wilmington has always been great…! I even bring our one car in from Pittsburgh PA to have it serviced because we only trust them here in Wilmington!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Kia of Wilmington!
Service and mechanic
I been very loyal coming for their service But, after what I had went thru. This dealership mechanic do half xxx work. They will install whatever part or New engine. They will leave, a loose plug or un attachment inlet hose of Kia soul 2020. Lack of trust with in these services. Must check their work. In general the mechanic their are lazy to put xxxx right. How it should be done properly cared for. Get better mechanics! Stop taken customer money if you can't full fill the sanctification of service to the vehicle properly.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for your experience. We will have someone reach out to you.
I been very loyal coming for their service But, after
I been very loyal coming for their service But, after what I had went thru. front desk service Al got No problem with. These dealership mechanic do half xxx work. They will install whatever part or New engine. They will leave, a loose plug or un attachment inlet hose of Kia soul 2020. Lack of trust with in these services. Must review all your mechanics. Since now, the invoice paper that you received doesn't say which mechanic worked on your vehicle. In general, the mechanic their are lazy to put xxxx right together. How it should be done properly cared for. Especially, We as customer pay for warranty and service. Should be treated equally as we are paying for the services! Get better mechanics! Stop taken customer money if you can't full fill the satisfaction of service to the vehicle properly.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for your experience, we will have someone reach out to you.
I am new to Delaware and went in to Kia to get a car
I am new to Delaware and went in to Kia to get a car Jamie was extremely helpful and efficient he made me feel welcome and understood what I wanted and helped me with my experience I did buy a car with his help glad he was my salesman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly service, straight forward answers to questions,
Friendly service, straight forward answers to questions, comfortable waiting areas, good coffee/water, phone charging, and an all around courteous experience. I felt valued as a customer and treated well as a person.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello this is Dave Johnson I bought a 22 telluride and Al
Hello this is Dave Johnson I bought a 22 telluride and Al was a big help to me. Receiving my new car I have some extra things done to my telluride 2022 from the service department and the technicians did a fantastic job. I just want to Thank "Al" he's very polite friendly he goes out his way to treat you like family this is my second telluride I had a 2021 I just bought a 2022 and I build a good relationship with Al who's head of the service department I just want to give "Al" 10 Stars if I can!! and thank Al for him taking care of my vehicle he goes above and beyond and that I appreciate about Al very meticulous which I like about him he takes pride in his department and the customers will bring in their vehicle Kim is a nice lady who works in service department I feel like I got a second family. My wife passed away of coronavirus 3 years ago I've been to the dealership just to talk to people and everybody's very friendly I just want to thank everyone that Kia Wilmington. Dave N. Johnson Jr.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
