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Reviews

1.0
9 lifetime reviews.
  • First 5 Star Rating

    This is a first! I've never given 5 stars before - not for any service or product I've ever purchased...North Park Lexus earned it. I found the ca...


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    This is a first! I've never given 5 stars before - not for any service or product I've ever purchased...North Park Lexus earned it. I found the car I'd been looking for and spoke with Darin. Told him I lived in Dallas (250 miles away) and that I would be down the next day to take a look. Darin was great...a true professional - no high pressure sales, just great advice, lots of information, and helpful service. He was very upfront with everything, gave me a great deal on my trade-in, and made the whole car purchasing process (which can often be a nightmare) a pleasure. Then the finance part of the equation (which can also be a nightmare) was simple and straightforward - Chris was extremely helpful and knowledgeable (and for a numbers man....has a great sense of humor). Can't say enough about the whole experience...this is my first Lexus and if the service remains half as good during the time I own the car - looks like I'm a Lexus owner for life!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Lack of courtesy

    I usually have a pleasant experience with a Lexus dealership. This one is an exception. A few years earlier they completed routine maintenance on ...


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    I usually have a pleasant experience with a Lexus dealership. This one is an exception. A few years earlier they completed routine maintenance on my ten year old LS. Unfortunately they made some data entry error in reporting the odometer reading, resulting in a Carfax flagging when it came time for a trade in. "i'll look into it and get back to you" turned into an avoid-customer-at-all-costs-routine. There was no courtesy of a return phone call to this out-of-state customer so I gave up after three attempts. I have a beautiful low mileage LS that nobody wants to buy simply because the dealer made a data entry error during maintenance. If you own a late model Lexus, maybe they will be more responsive. If you live local, maybe they will see you as a return customer, but a word of advice: make sure you supervise all paperwork on work performed so that it doesn't wind up biting you in the backside years later.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service!

    I have been looking for a used car for two months and found just what I needed and had been looking for at Lexus San Antonio, TX The salesman was ...


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    I have been looking for a used car for two months and found just what I needed and had been looking for at Lexus San Antonio, TX The salesman was very professional and very nice, I asked him to let me see and drive the car for three or four days before I made up my mind, and if was he annoyed by my calling him every other day to come see the the car, he never showed it, He was very nice, patient and professional The vehicle was a little more expensive than I had intended to spend but it was everything I had been looking for; color, interior and mileage. I bought it!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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