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North Park Lexus

(643 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:30am to 2:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–9:00pm
Tuesday 8:30am–8:00pm 7:30am–9:00pm
Wednesday 8:30am–8:00pm 7:30am–9:00pm
Thursday 8:30am–8:00pm 7:30am–9:00pm
Friday 8:30am–8:00pm 7:30am–9:00pm
Saturday 8:30am–7:00pm 8:30am–2:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2018 consumer dealer award

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Reviews

(643 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of North Park Lexus from DealerRater.

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Eric Joseph (North Park Lexus of San Antonio) is always outstanding! He’s not a pushy sales person. He is kind and understanding and very easy to work with! Eric has been our sales person.since 2010…our 5th Lexus purchase! Most of the staff are friendly & courteous! Happy to be back with the Lexus Family again!

Eric Joseph (North Park Lexus of San Antonio) is always outstanding! He’s not a pushy sales person. He is kind and understanding and very easy to work with! Eric has been our sales person.since 2010…our 5th Lexus purchase! Most of the staff are friendly & courteous! Happy to be back with the Lexus Family again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Lexus and Austin Greer are the best. They made buying my new car easy and most enjoyable!

Lexus and Austin Greer are the best. They made buying my new car easy and most enjoyable!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I purchased my car at North Park Lexus dealership in San Antonio, TX, and had a wonderful experience. My salesman, Samuel, was extremely friendly, patient, and never pushy. He took the time to show me several vehicles and made sure all my questions were answered. I never felt rushed or pressured at any point during the process. It was truly a pleasant and stress-free car-buying experience. I highly recommend Samuel and this North Park Lexus dealership.

I purchased my car at North Park Lexus dealership in San Antonio, TX, and had a wonderful experience. My salesman, Samuel, was extremely friendly, patient, and never pushy. He took the time to show me several vehicles and made sure all my questions were answered. I never felt rushed or pressured at any point during the process. It was truly a pleasant and stress-free car-buying experience. I highly recommend Samuel and this North Park Lexus dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Never knew buying a car could be such a pleasant experience. James Martinez did a fantastic job providing a no pressure relaxed environment. Everyone we interacted with at the dealership were helpful and friendly. People at North Park Lexus seemed to enjoy being there

Never knew buying a car could be such a pleasant experience. James Martinez did a fantastic job providing a no pressure relaxed environment. Everyone we interacted with at the dealership were helpful and friendly. People at North Park Lexus seemed to enjoy being there

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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This dealership is great , always courteous helpful and love the services they provide. This is my 4th car , and just love it .

This dealership is great , always courteous helpful and love the services they provide. This is my 4th car , and just love it .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Gregory was great to work with. I went in for questions about a new car . The second time to look at cars and third time was a charm . He was great and patient with me. He was great and professional and courteous. Thank you ☺️

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As an architect and educator, I tend to measure people and places by their sense of design, precision, and honesty — and I found all three at North Park Lexus. From the first conversation, Brett and Edgordo approached the process with the kind of professionalism and integrity that’s becoming increasingly rare in any field. They were clear, direct, and true to their word from start to finish. Every promise made was a promise kept. There was a refreshing humility in the way they handled the transaction — no theatrics, no hidden turns — just respectful dialogue, patience, and follow-through. The result wasn’t just a fair deal; it was a genuinely human exchange built on trust. As someone who’s spent a career designing and teaching others to see value in honesty and craft, I left North Park Lexus with more than a car — I left with respect for a team that understands both. Brent and Edgardo have earned a loyal customer, and my highest regard.

As an architect and educator, I tend to measure people and places by their sense of design, precision, and honesty — and I found all three at North Park Lexus. From the first conversation, Brett and Edgordo approached the process with the kind of professionalism and integrity that’s becoming increasingly rare in any field. They were clear, direct, and true to their word from start to finish. Every promise made was a promise kept. There was a refreshing humility in the way they handled the transaction — no theatrics, no hidden turns — just respectful dialogue, patience, and follow-through. The result wasn’t just a fair deal; it was a genuinely human exchange built on trust. As someone who’s spent a career designing and teaching others to see value in honesty and craft, I left North Park Lexus with more than a car — I left with respect for a team that understands both. Brent and Edgardo have earned a loyal customer, and my highest regard.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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North Park Lexus of San Antonio is a cut above the rest of the dealerships! They ensure you have an amazing experience and that you walk away very satisfied with your purchase. I have had the privilege of using Mr. Erik Joseph to purchase my 4th Lexus vehicle. He is courteous, professional, and very attentive in ensuring the customer is always happy. I will always drive a Lexus. Bottomline, they make you feel like family!

North Park Lexus of San Antonio is a cut above the rest of the dealerships! They ensure you have an amazing experience and that you walk away very satisfied with your purchase. I have had the privilege of using Mr. Erik Joseph to purchase my 4th Lexus vehicle. He is courteous, professional, and very attentive in ensuring the customer is always happy. I will always drive a Lexus. Bottomline, they make you feel like family!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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As a first-time car buyer, I couldn’t have asked for a more amazing experience. My family has trusted Cavender Toyota for years when purchasing vehicles, and while deals were always made, this experience was completely different, because of the incredible impact of one person: Mr. James Martinez. From the very start, James made us feel heard, valued, and capable. Our test drive turned into an adventure filled with smiles, laughter, and a genuine sense of excitement. He isn’t the kind of salesman who just looks out for himself, he truly cares that his clients get exactly what they want and love. Beyond the car, we talked about careers, family, aspirations, and life in a way that felt authentic and warm. Thanks to James, the entire experience was full of positivity, good energy, and happy faces all around. I will forever recommend Northpark Lexus and James Martinez to anyone searching for their next vehicle. Thank you for creating an unforgettable experience that I will always cherish!

As a first-time car buyer, I couldn’t have asked for a more amazing experience. My family has trusted Cavender Toyota for years when purchasing vehicles, and while deals were always made, this experience was completely different, because of the incredible impact of one person: Mr. James Martinez. From the very start, James made us feel heard, valued, and capable. Our test drive turned into an adventure filled with smiles, laughter, and a genuine sense of excitement. He isn’t the kind of salesman who just looks out for himself, he truly cares that his clients get exactly what they want and love. Beyond the car, we talked about careers, family, aspirations, and life in a way that felt authentic and warm. Thanks to James, the entire experience was full of positivity, good energy, and happy faces all around. I will forever recommend Northpark Lexus and James Martinez to anyone searching for their next vehicle. Thank you for creating an unforgettable experience that I will always cherish!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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First class experience! I was an out of state buyer, so most of the communication prior to purchase took place via text and email. I sent dozens of questions over the course of a week or so and received detailed responses immediately. My in-store experience was equally impressive with the team spending a good deal of time making sure I was fully acquainted with all of its features and tech. Finally, the team communication post purchase was excellent. I received follow-up calls/messages, and immediate response to a couple of questions I had. Overall, best dealership experience I've had!

First class experience! I was an out of state buyer, so most of the communication prior to purchase took place via text and email. I sent dozens of questions over the course of a week or so and received detailed responses immediately. My in-store experience was equally impressive with the team spending a good deal of time making sure I was fully acquainted with all of its features and tech. Finally, the team communication post purchase was excellent. I received follow-up calls/messages, and immediate response to a couple of questions I had. Overall, best dealership experience I've had!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I have owned and driven at least 6 different Lexus vehicles since 1996. The North Park dealership is my one and only. Best customer service from sales to maintenance service. Chris Sotelo is my go-to sales guy.

I have owned and driven at least 6 different Lexus vehicles since 1996. The North Park dealership is my one and only. Best customer service from sales to maintenance service. Chris Sotelo is my go-to sales guy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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