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This is a first! I've never given 5 stars before - not for any service or product I've ever purchased...North Park Lexus earned it. I found the car I'...d been looking for and spoke with Darin. Told him I lived in Dallas (250 miles away) and that I would be down the next day to take a look. Darin was great...a true professional - no high pressure sales, just great advice, lots of information, and helpful service. He was very upfront with everything, gave me a great deal on my trade-in, and made the whole car purchasing process (which can often be a nightmare) a pleasure. Then the finance part of the equation (which can also be a nightmare) was simple and straightforward - Chris was extremely helpful and knowledgeable (and for a numbers man....has a great sense of humor). Can't say enough about the whole experience...this is my first Lexus and if the service remains half as good during the time I own the car - looks like I'm a Lexus owner for life!
We have experienced excellent service from the moment we walk in the doors. Our recent experience was purchasing a RCF, our 3rd Lexus. Our salesman, ...David Cantu was excellent along with Used Car Manager, Tripp Bridges. We give you a high 5 rating on all aspects of your service.
I usually have a pleasant experience with a Lexus dealership. This one is an exception. A few years earlier they completed routine maintenance on my t...en year old LS. Unfortunately they made some data entry error in reporting the odometer reading, resulting in a Carfax flagging when it came time for a trade in. "i'll look into it and get back to you" turned into an avoid-customer-at-all-costs-routine. There was no courtesy of a return phone call to this out-of-state customer so I gave up after three attempts. I have a beautiful low mileage LS that nobody wants to buy simply because the dealer made a data entry error during maintenance. If you own a late model Lexus, maybe they will be more responsive. If you live local, maybe they will see you as a return customer, but a word of advice: make sure you supervise all paperwork on work performed so that it doesn't wind up biting you in the backside years later.
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