Reviews
Great Service
They were extremely professional and helpful. They were able to get in very quickly. The staff was very friendly and accommodating. I would definitely recommend them to anyone looking for car service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt, thank you for taking the time to leave us this great review. I am glad to hear that my sales team was professional and that they quickly helped you find the perfect car for you. I am glad that you would recommend us to your peers. Have a great day. -- Bill Klaer, General Manager
A believer
Working with Gary was like a breath of fresh air. I was a bit hesitant, but Gary prove me wrong, including Mike heemsbergen, thank you so much for the great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad that Gary was able to assist you with a great car buying experience. We appreciate your recommendation of us and let me know if you need anything else. -- Bill Klaer, General Manager
AMAZING!!!
I received outstanding, amazing service! Travis was friendly and the service was quick. I will definitely be a returning customer and I will recommend this dealership to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us the incredible review! I’m so happy to see that we were able to give you the five-star treatment that you and all of our incredible customers deserve. I’m thrilled that we’ve earned your loyalty, and look forward to working with you again soon! – Bill Klaer, General Manager
Great service
50,000 check-up was expertly done and was finished earlier than expected. Staff is very knowledgeable and I will definitely return the next time I need to have my car serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the recommendation and excellent rating! We take are always happy to hear that we’ve completed a service job in a time-efficient manner. We know that our customers time is valuable, and we always try to respect that. We look forward to working with you again in the future. – Bill Klaer, General Manager
Good service
Shawn is always professional and is friendly. Nice, clean waiting area. I love new appointment making app! So easy! Thank you so much! Monique Edwards
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Monique, thank you for the excellent rating! We’re happy that you enjoyed working with Shawn, he’ll be happy to hear about your kind words. We make every effort to make our service experience as easy as possible for our customers. We look forward to working with you again. – Bill Klaer, General Manager
Servise rocks
I brought my vehicle in for repairs and they did a spectacular job at getting the vehicle done on time and done right the 1st time they summation point! Awesome job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the excellent review and rating, Allen! We take great pride in our team getting the job done the right way the first time. We are here for you whenever you need us. -- Bill Klaer, General Manager
Good service
Always very helpful service, and quick work done, very efficient service department, with good communication. I am happy with my car service, and will return in the future for service needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for awarding us with a five-star rating, Abenaglio! We strive to be as efficient and helpful as possible for our customers. It makes me happy to see that your experience with us this time has earned us your loyalty going forward. We look forward to seeing you again. – Bill Klaer, General Manager
Certified Pre-Owned means something else to Larry H. Miller
After purchasing a Certified Pre-Owned vehicle from this dealership I am still having issues with the drivability of my vehicle. Obviously Certified Pre-Owned does not mean that it will drive and stop like a vehicle that has been inspected and tested. After 4 new tires the service department tells me I need new brakes to stop the front end vibrations. My 2015 Passat should not drive and vibrate like my 1961 Beetle did. Rebecca in the service department is always friendly and does what she can to make a great experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for bringing your situation to my attention. We sell all of our pre-owned vehicles with the utmost level of confidence, and I’m disappointed to hear that yours is giving you a hard time. I’d love the opportunity to speak to you about your situation in further detail. Please reach out to me at your convenience via my phone number: (520) 829-9384. – Bill Klaer, General Manager
Excelllent Service!
I visited for engine malfunction signal from the dashboard last Friday morning. I waited for 2 hours and the VW service found that the transmission sensor and cable problem. Fortunately, the reparir was covered by the 3 year warranty. The VW provided free bland new lent car during repair period. Next morning, the repair was done. I am very satisfied with the VW LHM’s excellent and professional service. I would like thank the service crew led by Shawn for their professional serve.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am thrilled the hear you had such a great experience with us! We put a lot of emphasis in ensuring that our repairs are done in an effective and timely manner. Additionally, we’re happy you and Shawn got along so well. He is an essential member of our team, and he’ll be happy to hear that you enjoyed your experience with him. We’re excited to do business with you again. - Bill Klaer, General Manager
Good Job
Great Job and They help all the time. The servive on my car everthing good, so they give me a good service. So thanks so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your incredible review! We take pride in providing all our customers with the excellent service they deserve. We’re looking forward to doing business with you in the future. - Bill Klaer, General Manager