Reviews
Excellant
Everyone I dealt with from my salesman to the service Sept when I purchased my car was friendly and knowledgeable. It was the best car buying experience I have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Emily, I am glad that you had such a good time working with your salesman when buying your new car. I am glad that everyone was friendly and made your experience great. Have a great day. -- Bill Klaer, General Manager
Happy
The service team were very polite and accommodating. They explained everything well and was quick and efficient. The place was clean and very peaceful. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad that you had a positive visit to the service department. Please let me know if you need anything else from us and thanks for trusting us to work on your car. -- Bill Klaer, General Manager
Vehicle purchase
My experience was great. I worked with Arnie who was friendly and professional. He didn’t make me feel pressured, he actually made me feel cared. I’m already referred friends your way because I had such a positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Martin, I am glad that Arnie made you feel comfortable when you were at the dealership. I happy that you were able to feel zero pressure and buy the car that you wanted. Please let us know if you need anything else from us. Congrats on your new VW. -- Bill Klaer, General Manager
Oil change
The maintenance folks did a great job with service. They found that my mini van needed a new transmission and made the accommodations for repair.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I am glad to hear that my service team did a great job when working on your car. Thank you for trusting us to work on your car. Please let me know if you need anything else from us. -- Bill Klaer, General Manager
Awesome!
Always kind and courteous. Knowledgeable in all aspects. Clean and inviting facility. I needed a ride back home and pick up return-driver Bill was very kind and got me home in timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad that you were able to have another great experience when you came into our service team. Thank you for trusting us to work on your car. Let me know if you need anything else from you. -- Bill Klaer, General Manager
New Car
We bought a new Tiguan here. It was a great experience. Ken and Joe are the best! LHM sold the car because of these 2 individuals. Customer service at it's best!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on buying a new Tiguan! I am glad to hear that you were able to work with Ken and Joe to get your new car. Please let me know if you need anything else from us. -- Bill Klaer, General Manager
rip off!
So I came in with a overheating radiator and I jus needed to hoses and it was not covered through my total care package, u guys wanted to charge me 400 dollars jus for two hose. So I went to O'Riley and bought them and coolant for less then 80 bucks!!!! Talk about rip off u guys are xxxxing rip off! I will never buy another car from u guys!!!! And I will tell everyone I no not to go here! Now Andrew from service is very awesome! I would give him a five 🌟!!!!!
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Getting my new car
The people I dealt with were great. When I took my car back for detailing, I was treated like a king. Thank you to everyone that I came in contact with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terry, I am glad that you are pleased with the customer experience that you received at the dealership. Please let me know if you need anything else from us. -- Bill Klaer, General Manager
My car was checked inside and out!
I went in for an oil change the other day. It was my first oil change in my 2017 Jetta. I'm leasing it and this is my first service for the car too. It was a great experience! They were very friendly and thorough. I appreciated that they checked everything in the car even though I just went in for an oil change.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad to hear that you were able to have a great experience when you came in for your first oil change. I hope that you are liking your Jetta. Please let me know if you need anything else from us. -- Bill Klaer, General Manager
Service
Came into my scheduled appointment time when I arrived the appointment was not in the system but Tim was still able to get me in oil change. It was only an hour as opposed to an hour and a half which was really great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lexi, I am sorry that your appointment didn't stick int he system. I am glad that my team could take good care of you and get your car in and out in a timely manner. Have a great day. -- Bill Klaer, General Manager