Reviews
Great service
Greg Welch helped me with my car purchase. I was a little nervous because I was doing this with out the "help of a man" there is a big preconceived notion that car dealers will take advantage of a woman's vulnerability. Greg put me at ease from the very start. I didn't feel like I was getting the wool pulled over my eyes and we worked out a great deal on a car that I can't wait to pull out of the lot! Everyone here was friendly and accommodating. Nice job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the 5-Star review! -Bill Klaer, General Manager
Very impressed
Christian and Ken are amazing! Very impressed with their customer service. Ken gave me an overview with the credit report and really took the time to go over everything. Christian is a stress free non threatening car dealer. Glad we made our purchase with him today.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the 5-Star review! -Bill Klaer, General Manager
Great experience
We recently purchased a car from Larry H Miller and it was great! The price was marked on the car and was below market values, salesman was pleasant and helpful. Process was smooth and quick. We would recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the 5-Star review! -Bill Klaer, General Manager
Traditional salesman techniques
It's the traditional sales techniques here. Pushy salesmen with limited knowledge of the vehicles they are selling. Why do dealers still work like this? It doesn't need to be this way! If they have a decent product and have it priced competitively, the cars will sell without manipulative babble. Trade-in price offered was $1k below others, the sticker price of the car I was interested in was above KBB. I see now the price has been dropped by $2k in a week.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I’m sorry for the one-star experience you had at our dealership. I’d love to talk to you more about your experience to make sure these kinds of things don’t happen again moving forward. You can reach me directly at (520)829-9384. I hope to hear from you soon. Thank you. - Bill Klaer, General Manager
CAR REPAIR ON AC
Andrew was great answered my questions was helpful and let me use the 100 off my service purchase since it was expensive my car is fixed yay. I will come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback! -VW of Tucson
First-Class Service Department
My new 2016 GTi was delivered with a problem in the automatic clutch system that caused the car to sort of stumble at low rpm, but not all the time. The service tech drove the car until the symptoms reoccurred and knew what to do to fix it. A new part had to come from Germany, but Andrew (service manager) was able to expedite the part through customs and get it installed and tested--total time from diagnosis to completion in under a week. And he was able to fix that mystery rattle in the dash while the car was in the shop. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5-Star review! Glad we were able to help you out. -Bill Klaer, General Manager.
Jorge Moros
Excellent service! Gregg did a great job making us feel comfortable and explaining all our options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the 5-Star review! -VW of Tucson
Very competent and personal employees.
The employees were straightforward and explained everything clearly. They were all very polite and personable. The repairs were done well, and they alerted me to a nail in the tire and gave advice on how to handle the situation safely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for putting in the time to leave us this review! -VW of Tucson
Positive Experience. All good.
i purchased a 2014 bug @ LHM VW in April. My sales person, Shawn was very knowledgeable and attentive; easy to communicate w/ and a true professional. Andrew, the assistant service manager was friendly, and kept me abreast of the repairs being done to my vehicle during a service visit. Thank you Shawn and Andrew.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for you feedback! Let us know if you need anything else at all going forward. -Bill Klaer, General Manager
Great service dept
I've primarily dealt with Andrew since my Jetta and I moved from California a year ago. He is always friendly, knowledgeable and has fast responses to my requests. I recently was served my Becca and she was equally fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5-Star review! Let us know if you need anything else at all. -Bill Klaer, General Manager.
