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Larry H. Miller Volkswagen Tucson

(626 reviews)
Visit Larry H. Miller Volkswagen Tucson
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (520) 772-4747 (520) 772-4747
Used (520) 569-9979 (520) 569-9979
Service (520) 772-4799 (520) 772-4799

Reviews

(626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Review of Service

Travis was helpful and polite. Qualities I admire. Thankj you. Linda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Great to hear, Linda! I will pass your compliments along to Travis! -Jim Baughman, General Manager

Administrative Assistant

As always, we are extremely impressed with the service we received. Good and clean facilities. Employees are very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great to hear, Elma! We appreciate your continued business, and we will look forward to seeing you again next time. -Jim Baughman, General Manager

Would NEVER return

I recently filed a BK and the treatment I got for this dealership was unforgettable. 1. was not given much of a choice. 2. sales woman Jennifer Duran was rather pushy about writing a review that day before paper work was finished. 3. I was given the chance to take the car home. The following day I wrote and Email to the parts department voicing my concerns on a few things I noticed. Was told things would be taken care of and once again rushed to finish paper work. After all the paper were signed was told by the Finance person himself Kyle Larmey that was not in paper work so Larry H Miller was not going to honor the repairs. After numerous calls nothing. Now stuck with a car that I seriously owe twice as much. Car was priced at 12,000 and only worth 7,000, Sad to see a large car dealership take advantage of costumers with horrible credit situation. SO BEWARE this dealership is not a good recommendation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Jerald, I am very sorry to hear that you were not satisfied with your experience at our dealership. Your feedback is extremely important to us, and I would like to speak with you directly to learn more about your experience and try to be of assistance. Please give me a call on my direct line at (520) 888-0777. Thank you. -Jim Baughman, General Manager

Excellent 30K mile service at Tucson Volkswagen

Every service experience I've had a Volkswagen of Tucson (NW Tucson just west of the auto mall) is top notch, including the recent 30K mile service for my 2013 Jetta Hybrid. That car has performed flawlessly in the 27 months I've been driving it and all the service up to this point is provided free on warranty by the dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review! It's great to hear that you have always had an excellent experience with us, and that the trend continued when you brought your 2013 Jetta Hybrid in for service. We sincerely appreciate your continued business and we will look forward to seeing you again next time.

service

no issues; easy appointment drop off and pick up- so easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dee, it's great to hear that you had a 5-star experience at our dealership, and that the pick-up and drop-off was easy! We appreciate your business! -Jeff Stringer, General Manager

????? Mrs???

Thank you for your service. This is silly. I should not have to fill this blank in, the answers above tell how I feel. What is the title suppose to be. This survey is not user friendly at all and I will not take it again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review, Debbie!

Awesome expierence

I have to say I really liked my salesman and will buy from him again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Great to hear, Kimberly! Please let us know if there is anything else we can do for you! -Jeff Stringer, General Manager

From Aveo to Jetta!!

OMG, these men worked hard over several days to get me into a vehicle that I love. I traded in my 2011 Chevrolet Aveo (which I was upside down on) for a 2014 Volkswagen Jetta!! Mario was my sales associate. He was kind and hepful from the very beginning. Mike was my finance associate and he worked hard to get me financed and even managed to get me a better interest rate than what my own credit union was offering me, I am so greatful for all their hard work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience at our dealership, Eric! It's great to hear that Mario and Mike were able to help you find a vehicle you love to drive, and that they were able to get you a better than expected interest rate! We sincerely appreciate your business! Please let us know if there is anything else we can do for you. -Jeff Stringer, General Manager

Rear Axle Campaign

As usual...fast, polite, reputable service. I can alway count on Larry Miller Volkwagen to take good care me and my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you very much! We sincerely appreciate your continued business and will look forward to seeing you again next time! -Jeff Stringer, General Manager

Ms Underwood

Gary Goodin the salesman was very pleasant and attentive to our buying needs and spent a lot of time with us. The buying experience took most of the day which seems to be the case with most dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback and your business, Gail! I will pass your compliments along to Gary. Please let us know if there is anything else we can do for you. -Jeff Stringer, General Manager