Larry H. Miller Volkswagen Tucson

I appreciate the excellent service from Travis Walton and the dealership. Do give him our thanks and we will definitely be back for more service at your dealership.

Review for all needed upcoming repairs was provided.

Friendly service. Car came out on time.

These dealerships are a scam. They intentionally lie to you to obtain your credit report and increase their outrageous prices. I was purposely lie to by 3 of this dealership. The salesmen do not care about their customers and just want to make a profit. I will never recommend this dealership to anyone. I am a law enforcement officer and I have never been more appalled by a company's unethical tactics.

The service personnel solved my problem as quickly and efficiently as possible. Their thorough review of other needs and concerns regarding the vehicle left me feeling confident and comfortable. Also, I am very happy with their diagnostics and the safety concerns they shared with me about my vehicle.

From the time I pulled up until the time I drove away I received excellent customer service. I was immediately greeted when I first arrived. Everything was explained to me and my questions were answered in detail. I was truly satisfied with the time it took to service my vehicle.

All went very smoothly

I received a fair price on the vehicle I wanted (Jetta Sportwagen TDI) from Larry H. Miller. Steve was very friendly and responsive to my emails before I came into the dealership. The fit and finish of the vehicle are everything that I hoped for. However, there were a couple of niggles during the sales process: 1. It took the dealership over a week to ship the vehicle from another dealer in New Mexico. 2. Even though I purchased the vehicle in cash, I was still asked to fill out a credit application in order to make sure that I was “not a terrorist.” I understand that under the requirements of the Patriot Act, dealers are required to run such a background check involving purchases in cash worth more than $10,000. (Even still, I am not sure whether a credit application is the proper tool for this). However, this applies only to literal cash payments or money orders. Since I was paying with a check, this kind of reporting should not have applied to me. 3. The finance salesperson, Kyle, gave me a long hard sell on the dealership extended warranty. I had decided before I came to the dealer that I did not want to purchase such a policy. I let Kyle know that nothing he could say would change my mind, and I wanted to proceed to signing the final contract. He told me that it was his “job” to offer this sales pitch, and I would just have to sit through it. I understand that the dealer makes a lot of money on selling these extended warranties, and the salesman has a strong incentive to up sell me on the warranty. But it would be refreshing if the salesman would respect my time by not making me sit through such a long sales pitch when I have already made up my mind.

It was just about the easiest car-buying experience I've ever had. They took care of everything. Paperwork was explained thoroughly and was straightforward. Great folks at Larry H. Miller VW!!

Started my search via internet and had an excellent experience in selecting and purchasing my new Passat!! Thanks to Gary Goodin for being the BEST