Reviews
Got a great deal after negotiating
They told Ime i could pay zero down, then they told I would have to pay 3000 down after i test drove it and i felt they wasted my time so i planned to leave, then they honored the deal they originally promised.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reviewing your visit. Stop by and see us if you need anything else! - Bill Klaer, General Manager
Great dealership
Bought a brand new R-Line Passat from this exact location and this will be the only spot I get it serviced because of their wonderful customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emir, I understand that you spoke with our service director and he addressed your concerns. We refunded you for your tire issue and it was explained to me that you were happy and that you would update your review. Please let me know if this is accurate and if not please contact me at (520) 829-9384, thank you. - Bill Klaer, General Manager
1st time car buyer
salesman was very professional and answered all questions. they worked hard to get me into a new vehicle. i would go there again great job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there. It is great to hear from you. I will make sure to share this review with our team. We loved helping you out and hope you come back in the future. - Bill Klaer, General Manager
Awful Service
Dismissive "Sales" Team. No negotiation, the price is the price. Called and emailed to complain and have not heard anything from anyone. Please go to Chapman Vw across town. These guys are unprofessional.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Taken advantage of
Dealer did not honor discount offer, gas tank was empty. Salesman did not give me second set of keys, car was dirty and spotted. No manuals in the glove compartment and no instruction on the car. Salesman was slow and rude. Dealer didn’t honor the $2000 discount voucher. Was a terrible experience! Senior buyers beware!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for bringing this to my attention. It is disheartening to read that you did not receive the offers you originally came in for. I would like to speak with you directly to learn more about your experience and find a resolution if possible. Please feel free to reach out to me at any time. - Bill Klaer, General Manager, (520) 829-9384
2019 Jetta Purchase
The dealership is clean and comfortable. Gary, the salesman, was friendly, courteous, and knowledgeable. Tim, the finance guy, was a pleasure to work with as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled you found our facilities satisfactory. Gary and Tim do a great job here! We will be sure to pass on the nice comments. We hope you have a fantastic rest of your day! - Bill Klaer, General Manager
Good fast and a great price!
We intended to buy our daughters new car in Houston and drive it here but Cody was go pleasant and was able to get us the lowest price of all the dealerships we visited we bought it here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am overjoyed to know Cody and our team got you such a great deal on your daughters new car! Thank you for choosing to work with us. Congrats to your daughter on her new vehicle. If you should ever need anything in the future, do not hesitate to let us know. We will be happy to help. - Bill Klaer, General Manager
Scheduled service on our Jeep Cherokee.
Manny at Larry Miller VW was very professional. He got our Jeep serviced and washed in a timely manner. We will got back to Larry Miller and Manny for our next service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, it is great to hear that Manny and our team looked after you so well. Thank you for sharing about your splendid service visit with us. We will certainly look forward to being of help to you in the future. Have a wonderful day. - Bill Klaer, General Manager
a defective car
I bought a car brand NEW CAR in August 2017, 2017 Jetta and is a defective car, I 've been at the car dealer several times other than repaired the right window, and they "repair" the issue and the car still making that raddled funny noise, I tried to talk to the main manager and he does not answer or return my calls, I left several messages, I talk to Service Manager and he does not helping me much, the last time I was there In august 2017 he said if the car continues with the noise He will see what to do, I tryed to call several times and He does not call me back or answer, Yesterday I call and this nice person Mr Villa is trying to help me, hope this time they do something about it, I have to travel 90 miles spend gas and food to go to the dealer. So hope they help me this time and repair the issue or get another car, I bought a new car and is like is not working proper. It happens is no one fault but PLEASE DO SOMETHING!!! =(
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am saddened to hear of the troubles you have had with your 2017 Jetta. We are excited that we are in contact now and able to help you resolve this problem. - Bill Klaer, General Manager, (520) 829-9384
Liers
STAY AWAY FROM THESE LIERS! They sold a CPO vehicle with one key to me and they told me that I get a free replacement because of that. Now I lot my key and they didn't give me one. I filed a complaint with VW and the lier General Manager of this dealership has told them two keys were present at the time of purchase. It's such a shame to ruin their reputation for such a small matter. I'm surprised and I ask everyone to stay away.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
