Reviews
Excellent Service
Quick service. Excellent job. Very good customer service. Service advisor (Shawn) is very friendly, respectful and knowlegeable about his work. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us to do the service on your car. I am glad that you are pleased with the work that we did on your vehicle. Let us know if you need anything else from us. -- Bill Klaer, General Manager
Not satisfied
I bought a 2014 jetta the salesman said it had a 4 cylinder with turbo which I did not, he didn't even show me the engine compartment, but I took he's word, no cruise control which he told it had, so I ended up buying a car with no Turbo or Cruise Control
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Dave, Thank you for leaving us this positive rating. Please reach out to us if you need anything else. Thank you for choosing us here at Larry H. Miller Volkswagen of Tucson, we appreciate it. -- Bill Klaer, General Manager
Great service, great deal
Sales man is very professional. Processing time is less than 30 minuets once price is agreed upon. First time service is easy Lu scheduled. New car features were well explained.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yuwen, congrats on your new car! I am glad that we could take care of your purchasing process quickly. Let us know if you need anything else from us. -- Bill Klaer, General Manager
observed something concerning to a customers car.
I seemed to feel as though I was given a favor/verse the service that was provided. I was promised the service provided at time of signing and I left feeling I was an inconvenience.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Jovita, I can promise you that you weren't an inconvenience to us. We are here to provide the best customer experience as possible. Please let us know if you need anything else from us. -- Bill Klaer, General Manager
Our appointment
We were late because of an accident on the freeway. We called to let them know. They honored our appointment anyway. They were very respectful. Thank you..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chic, thank you for communicating your situation with us. I am glad that we were able to get your car in and out in a timely manner and get your car taken care of. Let us know if you need anything else from us. -- Bill Klaer, General Manager
Great experience!
Special ordered a vehicle, which was a very easy process. Unfortunately the original sales associate we were workIng with was no longer there when it came time to purchase the vehicle. The sales associates we ended up working with at time of purchase were great as well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mokley, I am thrilled to hear that you enjoyed our easy special ordering process. I am glad that you had a positive car buying experience and that you enjoyed working with multiple members of our sales team. Let us know if you need anything else from us. -- Bill Klaer, General Manager
Great people, great car!
My Jetta is so fun! Being able to work with the great people was easy and not at all time consuming. Highly recommend them for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Venesa, I am glad to hear that you love your VW Jetta, it's such a great vehicle. We appreciate your recommendation of us. Have a great day. -- Bill Klaer, General Manager
New Car Pirchase
Larry Miller VW Tucson was very easy to deal with. They were very attentive to us as customers and our salesman David made sure we were comfortable with our purchase. Will definitely do business with them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul, I am glad that we were easy to deal with and that we took good care of you when you were here at the dealership. We look forward to doing business with you again. -- Bill Klaer, General Manager
Great courteous work
Please be advised that there is a small paint chip on the drivers back side of the car's hatch body and although I new it wasn't there I am stating it was possibly done after your complimentary car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this 5-star rating. Let us know if you need anything else from us. -- Bill Klaer, General Manager
Came in for service for an oil change they were great.
Came in for a oil change on my Jeep and they were fast friendly and they all love their job here to help the customer. Will be back again for sure..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Billy, thank you for trusting us to do the maintenance on your Jeep. I am glad that we got your Jeep's oil changed in a timely manner. Please let me know if you need anything else from us. -- Bill Klaer, General Manager