BMW of Fairfax

We had an outstanding experience. Alex is awesome. One of the best we have dealt with. He was extremely helpful, patient, showing us the functions. He made the experience so smooth. Financing also went very smooth and Jaafar made it so easy and quick. This was a first time buy for us. Fantastic indeed!

The car buying experience was excellent. Sales advisor was professional and not overly aggressive. Purchased the car at a fair price. I would recommend this dealership to friends and family if they were looking to buy a car.

Sorabh has been awesome from the first moment I reached out to the dealership. I was looking for an M4 or an M8, and he was incredibly helpful answering all my questions. Even when I changed my mind he handled everything easily and got me exactly what I wanted. Pick up day was easy and I was driving off in my M8 after only about an hour of some easy paperwork - he even helped me do the vehicle setup! If you’re in the market for a new BMW in the NOVA/MD/DC area, go to BMW of Fairfax!

Jordan is amazing as always. He made things very easy! This is the 2nd vehicle I’ve bought from him and each time it’s been a great experience.

They were knowledgeable and professional. They made the process smooth and answered all my questions.

The whole experience was very pleasant. I was given all the information I needed to make a decision.

This is our 3rd car we've purchased from BMW--Fairfax, specifically for Alex Yakovlev. Alex is a consummate professional and as always made the buying experience easy and seamless. He helped guide us through the process of building our vehicle and managed expectations on delivery at a very fair price. I could not ask for a better experience and Alex delivered once again. Highly recommend!

My sales person Alex was very helpful and knowledgeable. He showed and explained how to operate the car. Staff were very friendly. I can recommend to a new buyer.

My experiences with BMW of Fairfax have been consistently frustrating, and my recent visits were the final straw. After spending almost $3,000 on repairs during my first visit, I was shocked to see the check engine light return within two weeks. The issue was supposedly resolved, yet here I was again—back at the shop for what appeared to be a related emissions problem. To make matters worse, it took me two full days of repeated calls to finally reach a manager—who showed no apology, no ownership, and no concern for the inconvenience or cost. Despite scheduling my second appointment three weeks in advance, the service team mishandled it and created a “new account” for me, leading to confusion and delays. The manager I was supposed to meet wasn’t there, and the backup manager arrived nearly an hour late. While she was friendly and offered to comp the state inspection and emissions test, it did little to restore confidence. The reason I waited so long for this appointment was because I was told a rental vehicle would be available—but when I arrived, I was told there were none. After pushing back, I eventually received one. For the first time in a year, they actually washed and vacuumed my car—an unexpected bright spot in an otherwise aggravating experience. Customer service at the desk is virtually non-existent. Staff barely greet you, and they show little to no effort to make the experience welcoming. Yet somehow, I still received automated emails asking me to leave a five-star review. It’s honestly insulting, given that the service deserves zero stars. This experience has pushed me to the point that I had my vehicle appraised and am now seriously considering selling it. I even told a sales rep that while I may stick with the BMW brand, I will never purchase a car from this dealership. Other than the prepaid oil changes I’m obligated to use, I will not return to BMW of Fairfax for any service, ever again. Between the steep price tag and lack of accountability, this dealership is the definition of poor value. Until there’s a major shift in how they treat customers, I strongly advise others to take their business elsewhere. Sales reps event tried to sell me the same service I got at the shop a few weeks before.

My Salesman Mr. Assad Khan and his assistant Sohrab Kumar were the Best in everything. They went out of their to accommodate us.Both Gentleman showed us everything about the car and have even arranged another day next week to go over the gadgets in the new car