Reviews
I purchased a used 2017 Subaru Forester from Bob Davidson
I purchased a used 2017 Subaru Forester from Bob Davidson in October 2024. I was recently widowed and had been in two accidents earlier in 2024 that left me carless for a few months. I came to Bob Davidson looking for a backup car (so I didn't wind up without a car to drive again) and to use for my side job delivering. I actually didn't wind up using the car for delivery and am quite glad I didn't, I'm just blessed I didn't get hurt thus far. I thought buying from a dealership would mean that they stood behind their vehicles. Sadly they sold me a car that needed tires and rear brakes. The CARFAX report that they gave me (also available online) said that the car had the tires replaced and had passed safety inspections. I bought the car, along with what I thought was a comprehensive warranty, maintenance, tire care and cosmetic damage care. They also did not disclose an issue with the battery draining, caused by the STARLINK system which was out of date. I took the car to a Subaru dealer, who I thought was scamming me by saying the tires and brakes were bad after only 2K miles driven. Turns out that the scamming was done by Bob Davidson. The tires are horribly worn; there is no way that I could have worn them down as much as they are -- it is consistent with about 40K of wear which would be consistent with the last time the tires were replaced. The back brakes are very low and have HEAVY RUST (this was reported by their own service department). The STARLINK issue will probably cost 1300 to replace, tires and brakes about another 2 - 3K. The AC broke too and the suspension is almost shot. Nothing is covered despite almost 10K worth of useless warranties. The cosmetic coverage is useless too, because I've found several spots on the car with issues. I'm putting my truth out here so that others are not taken advantage of. DO NOT TRUST BOB DAVIDSON FORD LINCOLN. They are predatory and they do not stand behind their vehicles. I brought the car back to them in the hopes that they would stand behind their product. I got a run around in return. I dared say that perhaps I should get a lawyer and after that they refused to talk to me. Their customer support is non-existent. I'm out $25K plus on a car I don't trust to drive now. Don't be stupid like me. Stay away from Bob Davidson. I have documentation to support all of this.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Cynthia, Thank you for taking the time to share your experience with us. We truly value your feedback and are sorry to hear about the concerns you've encountered. To clarify our records, the vehicle was purchased on October 5, 2024, in as-is condition and came with a 30-day/1,000-mile limited powertrain warranty. We did not receive any communication regarding issues until July 25, 2025. The items you mentioned—tires, rear brakes, STARLINK system, A/C, suspension, and cosmetic issues—are not covered under the limited powertrain warranty. At the time of sale, we did offer several extended service plans for broader coverage. The option selected at purchase was the powertrain-only plan, as documented in the signed agreement, which unfortunately does not include the components referenced. We understand that car ownership can sometimes come with unexpected challenges, and we’re always here to help clarify coverage or explore solutions where possible. Please don’t hesitate to reach out if you have any further questions or need assistance going forward.
Horrible experience - gave me pricing breakdown for my Z
Horrible experience - gave me pricing breakdown for my Z Plan on a 2025 Navigator…then called me to say they were not willing to honor the Z plan price on this specific vehicle that was in-stock and on-lot. I definitely would not recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Patrick, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience did not meet your expectations. Our team strives to provide transparent communication and excellent service to all of our customers, and we regret that you left feeling disappointed. We’d like the chance to discuss this further and provide clarity. Please feel free to reach out to us directly, and we’ll be glad to review the details with you. We value your feedback as it helps us improve, and we appreciate the opportunity to earn your trust in the future.
Well the car was okay but inside 40 days the the
Well the car was okay but inside 40 days the the transmission starts banging in low gear then the car over heats and the alarm going off all night to top that off get to dealer and can't get a loaner After buying a super expensive warranty because out of the whole dealership only one person can sign and he's not in right now so its uber home NO car and can't go to work when i should've been covered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
These guys are armatures at best.
These guys are armatures at best. they don't know or not willing to negotiate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Deceptive
Deceptive practices here. The vehicle was listed on cars.com for $52,650. When I contacted the dealer they told me the price was over $54,000 and that it was an error. when I asked about a military discount I was told It was unavailable to veterans. After realizing that he was wrong, the salesman told me I needed to get it from Ford myself. When I asked about a discount through the company I work for, they said no incentives were available.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Corey was very knowledgeable and friendly.
Corey was very knowledgeable and friendly. It was a no pressure/efficient experience. Highly recommend Corey!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Bob Davidson Ford is highly recommended. My husband and I visited the dealership over the weekend while searching for a new vehicle, and we were impressed by the friendly staff. They took the time to answer all our questions and concerns without making us feel rushed. We plan to return this week to take a closer look at a model we're interested in, and hopefully, drive it home with us. If you're looking for a stress-free car dealership experience, give them a try.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you so much for sharing your positive experience at Bob Davidson Ford! We're thrilled to hear that you found our staff to be friendly and helpful during your visit. We understand that buying a new vehicle can be a stressful process, and we're glad to hear that we could provide you with a comfortable and informative experience. We can't wait to have you back and help you find the perfect car for you!
Thank you Bob Davidson for a great experience
I had a great time finding another Lincoln with Mr. Martin Odom of Bob Davidson Lincoln dealership. He was very considerate, helpful and very patient with me. It was a very good experience. Quality service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello and thank you so much for the great feedback and putting your trust in our team. We are happy to hear you found a a great vehicle and we look forward to helping you with any future needs. Thanks!
Great Communication
I have been looking everywhere for that perfect one-of-a-kind truck that no one else has. Searched everywhere in NJ and Pa with no luck. I was told about cars.com and came across an amazing truck and started the communication process with their sales team. From start to finish, I never felt rushed or pressured. I took the 2-hour drive to MD and drove home in my new truck. Everyone there was super friendly, and I would def recommend them. I believe the guy who helped me was Mr. Johnson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful feedback and 5-stars. We are delighted to hear you are happy with your new truck and we appreciate your recommendation. Thank you!
Bob Davidson is a great experience, our 2nd car
My second purchase from Bob Davidson Ford and once again it was a great experience. My wife and I had a couple of options and we chose to return and glad we did, we got a great deal on our truck and the level of service and value is top-notch. Thanks so much and we will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mike, Thank you for taking the time to write this wonderful review of your recent experience at Bob Davidson Ford. We're thrilled to hear that you and your wife had another great visit to our dealership and that you were able to find a great deal on your new truck. We take pride in providing top-notch service and value to all of our customers, and it's great to hear that you appreciate the efforts of our team. We always strive to create a positive and memorable experience for all of our customers and we're glad to have exceeded your expectations. Thank you for choosing Bob Davidson Ford and we look forward to serving you again in the future. If there is anything else we can do to assist you, please don't hesitate to reach out.