Payne Volkswagen

4.5
(69 reviews)

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Reviews

4.5
(69 reviews)

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1.0

NEVER EVER EVEN THINK ON THEM!

NEVER EVER EVEN THINK ON THEM!! DO a favor and move on from there, why? Here is my recent story: I leave 1 * only because I can not add 0 I ordered parts for a few thousands of $ worth, double checked by vin number, also with model, taim year. 2 order was not even close. I asked them to compensate my shipping also, what was over $100 dollar each time, they said no. Fine, So send back 2 front fender molding. I bought a box for it, to make sure is fine. after they received it, 2 weeks later I called them to see what is going on because I don't see the refund. After over 30 min, the service department manager told me, he is going to call me back in 5 min (that was Friday morning), and of course I had to call him, hold the line for over 30 min on next Tuesday, he promised me they issue the refund. So because it wasn't true, a few days later called again, and this "nice gentleman" told me, they received only one molding, from the 2. I told him impossible, because is not fit to my car, I personally placed both to the box, and the package is there over 2 weeks, but he told me in a not polite way, he is not going to refund me. It was an expensive lesson, so do a favor for yourself, and forget this dealership in a big way. I reached out the VW Usa, and they notified the General Manager in this dealership, who also simple doesn't care. I have idea how things goes there after that. HIGHLY RECOMMEND TO FIND AN OTHER DEALERSHIP

1.0

NEVER EVER EVEN THINK ON THEM!

NEVER EVER EVEN THINK ON THEM!! DO a favor and move on from there, why? Here is my recent story: I leave 1 * only because I can not add 0 I ordered parts for a few thousands of $ worth, double checked by vin number, also with model, taim year. 2 order was not even close. I asked them to compensate my shipping also, what was over $100 dollar each time, they said no. Fine, So send back 2 front fender molding. I bought a box for it, to make sure is fine. after they received it, 2 weeks later I called them to see what is going on because I don't see the refund. After over 30 min, the service department manager told me, he is going to call me back in 5 min (that was Friday morning), and of course I had to call him, hold the line for over 30 min on next Tuesday, he promised me they issue the refund. So because it wasn't true, a few days later called again, and this "nice gentleman" told me, they received only one molding, from the 2. I told him impossible, because is not fit to my car, I personally placed both to the box, and the package is there over 2 weeks, but he told me in a not polite way, he is not going to refund me. It was an expensive lesson, so do a favor for yourself, and forget this dealership in a big way. I reached out the VW Usa, and they notified the General Manager in this dealership, who also simple doesn't care. I have idea how things goes there after that. HIGHLY RECOMMEND TO FIND AN OTHER DEALERSHIP

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Excellent customer service.

Excellent customer service. Sales people very patient and helpful. Very courteous. Even the staff that is in the general offices area are very helpful. I greatly recommend this agency. Their gentleman in financing is a very fine person, Mr. Bautista. And I highly recommend Memo Perez, a wonderful salesman.

5.0

Excellent customer service.

Excellent customer service. Sales people very patient and helpful. Very courteous. Even the staff that is in the general offices area are very helpful. I greatly recommend this agency. Their gentleman in financing is a very fine person, Mr. Bautista. And I highly recommend Memo Perez, a wonderful salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Excelente atención atreves de todo el proceso.

Excelente atención atreves de todo el proceso. El Sr. Guillermo Perez Jr. nos acompaño durante la selección del vehículo, el cual llenara nuestras necesidades. Gracias a todo el equipo de trabajo de Payne Brownsville por tan esmerado servicio.

5.0

Excelente atención atreves de todo el proceso.

Excelente atención atreves de todo el proceso. El Sr. Guillermo Perez Jr. nos acompaño durante la selección del vehículo, el cual llenara nuestras necesidades. Gracias a todo el equipo de trabajo de Payne Brownsville por tan esmerado servicio.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Great service with Mr.

Great service with Mr. Duran, easy and fast check out with new vehicle. Highly recommend and would come back.

5.0

Great service with Mr.

Great service with Mr. Duran, easy and fast check out with new vehicle. Highly recommend and would come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi ever19833 Thank you so much for taking the time to share your great experience with us! Its customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS

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5.0

Pedro Santos was an excellent person to work with in the

Pedro Santos was an excellent person to work with in the purchase of my new vehicle. He was patient, friendly, and attentive without being pushy like many other car salesmen. . He took the customer’s wants into consideration to provide best options available.

5.0

Pedro Santos was an excellent person to work with in the

Pedro Santos was an excellent person to work with in the purchase of my new vehicle. He was patient, friendly, and attentive without being pushy like many other car salesmen. . He took the customer’s wants into consideration to provide best options available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi mga8145 Thank you so much for taking the time to share your great experience with us! Its customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS

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5.0

Sales person luis garcia was very attentive from the

Sales person luis garcia was very attentive from the moment I arrived to the dealer to the last step of showing me how to use the Mitsubishi app. He answered all my questions and went above and beyond.

5.0

Sales person luis garcia was very attentive from the

Sales person luis garcia was very attentive from the moment I arrived to the dealer to the last step of showing me how to use the Mitsubishi app. He answered all my questions and went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Selene Thank you so much for taking the time to share your great experience with us! Its customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS

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5.0

Great Customer Service

They went out of their way to drop me off in Harlingen. I was running late to pick up my car. I got there right as they were walking out and the service manager was so nice to go back in and retrieve my keys.

5.0

Great Customer Service

They went out of their way to drop me off in Harlingen. I was running late to pick up my car. I got there right as they were walking out and the service manager was so nice to go back in and retrieve my keys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Excellent service

Excellent service with the service department Aaron and Gumaro always take good care of my wife and I. Any time I take my car in I never have a problem and they always communicate with me.

5.0

Excellent service

Excellent service with the service department Aaron and Gumaro always take good care of my wife and I. Any time I take my car in I never have a problem and they always communicate with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Excellent service!

Memo, Arturo, and Jorge are the best to work with. They are the reason I continue to give my business to Payne. Thank you for all you do for me!

5.0

Excellent service!

Memo, Arturo, and Jorge are the best to work with. They are the reason I continue to give my business to Payne. Thank you for all you do for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

New car

Good customer service and expedite buying process. Recommend this dealer for you next vehicle decision. Guillermo Pérez made a great difference in the process.

5.0

New car

Good customer service and expedite buying process. Recommend this dealer for you next vehicle decision. Guillermo Pérez made a great difference in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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