Payne Volkswagen

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
11 lifetime reviews.

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  • 5.0 out of 5
    December 12, 2020

    Great mechanical service and customer service. I was surprised that a complimentary car wash was not offered. The service department was very busy so,... this did not make sense to me. Not at the exceptional level I know Volkswagen offers to their loyal customers. The facility was surrounded by pooping pigeons and the poop was very near the exceptional cars on display. I did not dare step too close to the cars. This problem can be fixed by installing wires to prevent birds from nesting near the show room area. The dealer VW sign is very small. It should be larger and display the brand name prominently. This is a world renowned brand.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    November 19, 2020

    Realmente estoy muy decepcionado de haber escogido Atlas 2019, pues ya son varias las fallas que le han salido. Se supone que compre un vehiculo nuevo... y confiable para viajar. Ahoara con tanta falla tengo miedo viajar. Definitivamente decepcionado y cargando con un vehiculo no confiable. En la Agencia me comentaron, PUES A USTED LE TOCO UN AUTO ASI. Pero yo no tengo la culpa de cargar con un lastre que me costo una suma de dinero bastante considerable. I am really very disappointed to have chosen Atlas 2019, since there are already several failures that have come out. You are supposed to buy a new, reliable vehicle for travel. Now with so much failure I am afraid to travel. Definitely disappointed and saddled with an unreliable vehicle. In the Agency they told me, BECAUSE I TOOK YOU A CAR LIKE THAT. But it is not my fault to carry a burden that cost me a considerable sum of money.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 13, 2020

    Staff was very helpful, they offered a loaner vehicle quickly and made the experience stress free.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 15, 2020

    Excelente service as always thank you gumaro and aaron !

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 23, 2020

    I had an issue arise that is known and covered by warranty. I spoke with Aaron, he got me all set up with a loaner and they had my car repaired quickly.... Will go back in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    July 13, 2020

    Aaron was excellent. Car repair was delayed due to long wait for a part

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    June 22, 2020

    Overall, my experience with Payne Brownsville Volkswagen Mitsubishi and staff have always been positive. Staff is quite intelligent,helpful, and pleasant.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 3, 2020

    Payne Auto Group is awesome. They take care of their customers. Plus they offer you 3 months or 3000 miles warranty on used cars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 24, 2020

    Staff was helpful and professional. One of the better experiencesof I've had with buying a vehicle

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 25, 2020

    Great customer service and great sales. Very attentive personal.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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