Payne Volkswagen

I purchased my 2025 Volkswagen Atlas Premium R-Line brand new from Payne Brownsville Volkswagen, and unfortunately my experience since purchasing it has been extremely disappointing. I brought my vehicle back to the Brownsville location multiple times for ongoing concerns, including low coolant warnings and window issues, yet I continued to leave with problems unresolved. What is especially frustrating is that this vehicle was purchased new, and I should not have had to repeatedly seek service for ongoing issues so early into ownership. The problems eventually became much more serious when my transmission failed and had to be completely replaced under warranty at another Volkswagen location. I am now experiencing stuttering during acceleration again—the same type of symptom I experienced before the transmission failed—as well as new A/C problems. I purchased this vehicle from Brownsville expecting them to stand behind what they sold me and help ensure that ongoing concerns were properly addressed. Instead, after only about 16 months of ownership, I have lost confidence in a vehicle that was supposed to be safe and dependable for my family. To make matters worse, I am now approximately $20,000 upside down, leaving me financially trapped in a nearly new vehicle that has already required a transmission replacement and continues to have problems. For a vehicle purchased brand new, this experience has been completely unacceptable. I expected far better reliability, service, and support from both this dealership and Volkswagen.

I purchased my 2025 Volkswagen Atlas Premium R-Line brand new from Payne Brownsville Volkswagen, and unfortunately my experience since purchasing it has been extremely disappointing. I brought my vehicle back to the Brownsville location multiple times for ongoing concerns, including low coolant warnings and window issues, yet I continued to leave with problems unresolved. What is especially frustrating is that this vehicle was purchased new, and I should not have had to repeatedly seek service for ongoing issues so early into ownership. The problems eventually became much more serious when my transmission failed and had to be completely replaced under warranty at another Volkswagen location. I am now experiencing stuttering during acceleration again—the same type of symptom I experienced before the transmission failed—as well as new A/C problems. I purchased this vehicle from Brownsville expecting them to stand behind what they sold me and help ensure that ongoing concerns were properly addressed. Instead, after only about 16 months of ownership, I have lost confidence in a vehicle that was supposed to be safe and dependable for my family. To make matters worse, I am now approximately $20,000 upside down, leaving me financially trapped in a nearly new vehicle that has already required a transmission replacement and continues to have problems. For a vehicle purchased brand new, this experience has been completely unacceptable. I expected far better reliability, service, and support from both this dealership and Volkswagen.

his morning, I arrived at the dealership at 7:50 a.m., second in line for service. I asked at intake how long an oil change would take and was told an hour to an hour and a half. By 9:20 a.m., my car still hadn’t been taken back. No one came to let me know they were running behind. When I finally went to ask, I learned that only one service person was working—and to make matters worse, they took the third person in line before me. There was absolutely no communication about the delay. The customer service was terrible. Even when I called last week to make the appointment, I got the feeling they didn’t care much about the customer. They told me oil changes were first-come, first-served, yet they ignored that order today. I hope this isn’t a sign of what to expect in the future. It will be a real inconvenience if I have to drive all the way to Corpus or San Antonio to service my VW.

PAYNE BROWNSVILLE has outstanding service. David Duran, Service Manager, personally, took my call and personally, set up an appointment for my 2025 ID4 that needed to to get to the dealership asap. I appreciate David taking my call on a Saturday, and giving me an appointment the following Wednesday. My car had an issue that warranted getting to the dealership as soon as possible. I will drive 100 miles round trip & out of the way to get great and dependable service from someone that took my call and was willing to help me. THANK YOU PAYNE BROWNSVILLE FOR EXCELLENT SERVICE FROM DAVID DURAN, SERVICE MANAGER:)

I took my Volkswagen suv for a recall at the Volkswagen agency. And once they returned my car. I had to wash the car many many times just for the car not to be completely clean after. I was very disappointed in the lack of care the workers seem to give to the clients cars. Seeing how much they didn’t car to keep my car clean.

Exelent! Every one it's friendly and trate to help you in all you need

I love going to the dealership for service. Everything is always so smooth and everyone is so friendly.

I got a new car with 1 mile on it by 480 miles some of the trim was coming off it and the finance people have been missing up on the paperwork they asked if I wanted it on auto pay I said yes gave them my info and going on 2 months they still can't get the paperwork right

NEVER EVER EVEN THINK ON THEM!! DO a favor and move on from there, why? Here is my recent story: I leave 1 * only because I can not add 0 I ordered parts for a few thousands of $ worth, double checked by vin number, also with model, taim year. 2 order was not even close. I asked them to compensate my shipping also, what was over $100 dollar each time, they said no. Fine, So send back 2 front fender molding. I bought a box for it, to make sure is fine. after they received it, 2 weeks later I called them to see what is going on because I don't see the refund. After over 30 min, the service department manager told me, he is going to call me back in 5 min (that was Friday morning), and of course I had to call him, hold the line for over 30 min on next Tuesday, he promised me they issue the refund. So because it wasn't true, a few days later called again, and this "nice gentleman" told me, they received only one molding, from the 2. I told him impossible, because is not fit to my car, I personally placed both to the box, and the package is there over 2 weeks, but he told me in a not polite way, he is not going to refund me. It was an expensive lesson, so do a favor for yourself, and forget this dealership in a big way. I reached out the VW Usa, and they notified the General Manager in this dealership, who also simple doesn't care. I have idea how things goes there after that. HIGHLY RECOMMEND TO FIND AN OTHER DEALERSHIP

Excellent customer service. Sales people very patient and helpful. Very courteous. Even the staff that is in the general offices area are very helpful. I greatly recommend this agency. Their gentleman in financing is a very fine person, Mr. Bautista. And I highly recommend Memo Perez, a wonderful salesman.