Reviews
Sales person luis garcia was very attentive from the
Sales person luis garcia was very attentive from the moment I arrived to the dealer to the last step of showing me how to use the Mitsubishi app. He answered all my questions and went above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Selene Thank you so much for taking the time to share your great experience with us! Its customers like you that encourage us to always do our best! Lo Que Tu Quieres--REGARDLESS
Great Customer Service
They went out of their way to drop me off in Harlingen. I was running late to pick up my car. I got there right as they were walking out and the service manager was so nice to go back in and retrieve my keys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
Excellent service with the service department Aaron and Gumaro always take good care of my wife and I. Any time I take my car in I never have a problem and they always communicate with me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service!
Memo, Arturo, and Jorge are the best to work with. They are the reason I continue to give my business to Payne. Thank you for all you do for me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car
Good customer service and expedite buying process. Recommend this dealer for you next vehicle decision. Guillermo Pérez made a great difference in the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No Other Choice
When it comes to VW in the valley, you don’t really have much choice except the other Payne in Mission. Their waiting room is bleak
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
The folks at Payne are awesome. They took the time to chat with me on the services and what my options were. I will definitely come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good experience
Payne Brownsville took care of my vehicle oil change and other recommended items in a good and timely manner. I definitely recommend Payne Brownsville for all vehicle service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Replace fob
Great service I hope to not use them often but I’m confident in the service I receive when I do… big thanks for the fast turnaround
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sale of a 2022 Tiguan SE
Guillermo Perez-Salesman and manager of Payne VW dealership along with financial center associate went far and beyond to find and accommodate us with a great vehicle and a high trade in value for the vehicle I presented for trade in. Thank you so very much for meeting our needs. I was an extraordinary experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase