Reviews
Takes good care of mycar!
This has been my dealership since I bought my car from them 10 years ago. they have done all the service on it and I am still confident in their ability to take good care of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lana, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Battery Warranty Claim
I love my 2011 Tundra but I had a very bad experience at AutoNation Toyota South Austin and, as a result, do not EVER plan to take my vehicle there again. I purchased a new battery from AutoNation for my Tundra in August 2018 that came with a 40 month warranty. Unbeknownst to me, it was an after-market battery, not a Toyota OEM battery. Seventeen months after purchasing this battery, it failed a test preformed by Round Rock Toyota. Because it was not an OEM battery, Round Rock could not honor the warranty and advised me to take it back to AutoNation and let them to do it. Two days later, I took my truck to AutoNation where they tested the battery and told me it tested good on their equipment, so they refused to honor the warranty. Hmmm. I was getting a little perturbed at this point. Someone is not telling me the truth or someone doesn't know how to run a battery tester. Which is it?? To find out, I took my Tundra to a third Austin Toyota dealer, Charles Maund Toyota, and had them check the battery. It tested low at Charles Maund and they gave me the same advice that Round Rock Toyota had given me: THE BATTERY NEEDS TO BE REPLACED. Armed with this additional information, I went back to AutoNation and spoke with the service advisor there, again. At first, he said he would "have to get the higher up's involved" before he could replace the battery under warranty, but when I showed him the test results from Charles Maund (which mirrored the test results from Round Rock), he thought better of it, I guess, and said "I think we can go ahead and do this for you." Well, thanks a lot, buddy, for honoring your warranty on a lousy $140 battery and making me run all over town to get you to do it! Was it worth it? Probably not, but at least now I know for sure which Toyota dealers in Austin I can trust and which one I need to avoid.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Raymond, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 220-3616 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Good customer service by Juan Alvarez
Juan Alvarez is the best guy always help me on my car
- Customer service 5.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Maria! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Auto nation Toyota
Great job by Art Gomez my service writer. I will definitely recommend this dealership to others. .. .... ..... ..... .. ... .. .. ...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mike, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2018 Highlander
Great service , service advisor took great care of me and my car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Service at Auto Nation Toyota South Austin
I have been with Toyota for almost 20 years. I have always had good service on general service and repairs at Toyota South Austin. Jared Jones has been my service advisor for many years and has always treated me, and my car, with great respect. He is absolutely the best guy to see for any service or repairs that you need done. He will make sure the job gets done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sally, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Excellent Customer Service
Great Service Staff that is friendly and honest to you when going over service history.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patrick, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil Change
Rosendo came out quickly and my car was ready in about 35 minutes
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andres, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help.
South Austin Toyota Service
I have been going to this location for new car purchases and maintenance for over 25 years and have been nothing but satisfied with my purchases and maintenance issues. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pam, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota South Austin. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Great service
Always clean, the best service at autonation Toyota . I like the early morning coffee. The atmosphere is like a family event, I really don’t mind waiting, because I feel very comfortable in the waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is our commitment to provide our customers with clean and comfortable facilities as well as professional and top notch service. Thank you so much for being one of our valued guests and we look forward to your next visit!