Reviews
Pete and his team were top notch. I had my entire deal sorted out in advance. The price was fair and the entire process took less than an hour on the day of purchase. I've purchased 2 vehicles from Pete and I'm confident there will be another once we replace another vehicle we own.
Pete and his team were top notch. I had my entire deal sorted out in advance. The price was fair and the entire process took less than an hour on the day of purchase. I've purchased 2 vehicles from Pete and I'm confident there will be another once we replace another vehicle we own.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Stephen, thank you for the fantastic review and your continued loyalty! I’m glad Pete and his team made your purchase straightforward, efficient and fair. Earning your business for a second vehicle means a great deal to us, and we look forward to helping with number three at Beyer Subaru! -Walter Johnson, General Manager
I strongly recommend not purchasing a vehicle from Beyer Subaru of Alexandria based on my experience. I purchased a 2016 Subaru Outback, and within the first 30 days the battery failed. I then had the vehicle inspected by an independent mechanic, who found the tires were dry-rotted and advised they should not have passed a Virginia safety inspection. When I brought these concerns to the dealership, the Head Service Manager simply stated the tires passed inspection and offered no assistance. As a result, I had to purchase a new set of tires at my own expense. I expected a Subaru dealership to stand behind its inspection process and the vehicles it sells. Instead, I was left paying for major safety-related items almost immediately after purchase. Based on my experience, I cannot recommend Beyer Subaru of Alexandria and would encourage anyone shopping for a used vehicle to have any used vehicle independently inspected before buying.
I strongly recommend not purchasing a vehicle from Beyer Subaru of Alexandria based on my experience. I purchased a 2016 Subaru Outback, and within the first 30 days the battery failed. I then had the vehicle inspected by an independent mechanic, who found the tires were dry-rotted and advised they should not have passed a Virginia safety inspection. When I brought these concerns to the dealership, the Head Service Manager simply stated the tires passed inspection and offered no assistance. As a result, I had to purchase a new set of tires at my own expense. I expected a Subaru dealership to stand behind its inspection process and the vehicles it sells. Instead, I was left paying for major safety-related items almost immediately after purchase. Based on my experience, I cannot recommend Beyer Subaru of Alexandria and would encourage anyone shopping for a used vehicle to have any used vehicle independently inspected before buying.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention. Our management team is reviewing the details of your experience, including the items you mentioned, and a member of our team will be reaching out to you shortly. Thank you for your time and patience. -The Management Team
4 hours to do an oil change and rotate the tires. Stripped the oil pan bolt which i replaced. All the tires were of different pressure ranging from 28 to 38 pds. Had to remind the assistant not to use promised gas treatment in a diesel engine. Never again...
4 hours to do an oil change and rotate the tires. Stripped the oil pan bolt which i replaced. All the tires were of different pressure ranging from 28 to 38 pds. Had to remind the assistant not to use promised gas treatment in a diesel engine. Never again...
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We are looking further into the details of your visit, including the items you mentioned, and appreciate your patience while we complete our review. Someone from our team will be in touch with you soon. -The Management Team
I bought a new Subaru from Beyer and had a great experience. They provided me with a great price over the internet/phone. I did the whole deal without ever coming into the dealership and when I came in to get the car it took less than an hour. Definitely one of the best car buying experience ever.
I bought a new Subaru from Beyer and had a great experience. They provided me with a great price over the internet/phone. I did the whole deal without ever coming into the dealership and when I came in to get the car it took less than an hour. Definitely one of the best car buying experience ever.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, thank you for your fantastic review! We're thrilled to hear our team made the entire process easy, from your online purchase to a quick delivery when you arrived. Congratulations on your new Subaru, and thank you for choosing Beyer Subaru of Alexandria. We look forward to serving you again! -Josh Cochran, General Manager
I really enjoyed working with Mr Franco on the purchase of our Honda Odyssey! Thank you for explaining every step needed in our purchase. It was worth the 2.5 hours drive! THANK YOU Mr Franco and staff!
I really enjoyed working with Mr Franco on the purchase of our Honda Odyssey! Thank you for explaining every step needed in our purchase. It was worth the 2.5 hours drive! THANK YOU Mr Franco and staff!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! We are thrilled to hear that Mr. Franco made your Honda Odyssey purchase such a positive experience and took the time to explain every step along the way. Knowing that your 2.5-hour drive was worthwhile means a great deal to our team. We truly appreciate your trust in us and look forward to welcoming you back to one of the area's most trusted dealerships whenever we can assist you again. -Josh Cochran, General Manager
I made an appointment for 715am (first available slot of the day) for a simple state safety inspection; an inspection that takes about 5 mins anywhere else. I pulled in at 710am and I'm told it will be a 90-minute wait because there are others ahead of me and they only have 1 inspector and it takes a while to complete the inspection. I left, took it down the street, and the inspection was completed in 6 minutes. This was an unsatisfactory experience. What is the point of an appointment if others can just drive-in and be ahead? Unfortunately, can't recommend this dealership any longer. I've had previous experience where an oil change (with an appointment) takes 90+ minutes but I overlooked it; couldn't this time.
I made an appointment for 715am (first available slot of the day) for a simple state safety inspection; an inspection that takes about 5 mins anywhere else. I pulled in at 710am and I'm told it will be a 90-minute wait because there are others ahead of me and they only have 1 inspector and it takes a while to complete the inspection. I left, took it down the street, and the inspection was completed in 6 minutes. This was an unsatisfactory experience. What is the point of an appointment if others can just drive-in and be ahead? Unfortunately, can't recommend this dealership any longer. I've had previous experience where an oil change (with an appointment) takes 90+ minutes but I overlooked it; couldn't this time.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Robert, thank you for taking the time to share your feedback. We understand your concerns regarding appointment expectations and the time estimate provided during your visit. State inspections must be performed by a licensed inspector, and inspection scheduling can sometimes be affected by vehicle volume, staffing availability, and vehicles already in process at the time of arrival. We appreciate your patience as we review the details surrounding your appointment and your previous service experiences. A member of our management team will be reaching out to you soon to discuss the matter further and gain a better understanding of your concerns. Thank you again for your feedback and for your past business with Beyer Subaru Alexandria. -The Management Team
I had a very pleasant experience buying my used EV there. Everyone was friendly and professional and not pushy. Mario, my sales associate was a wealth of knowledge when it came to the features of my car and had an answer for every question..
I had a very pleasant experience buying my used EV there. Everyone was friendly and professional and not pushy. Mario, my sales associate was a wealth of knowledge when it came to the features of my car and had an answer for every question..
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Dave, thank you for the great feedback. We’re glad your EV purchase was a smooth and comfortable experience, and that Mario’s knowledge made a strong impression. We appreciate your trust and look forward to taking care of you again. -Josh Cochran, General Manager
Excellent customer service by the service team from the moment I drove into the service bay. And I appreciated their periodic updates regarding the status of my car. The wait time for service was reasonable. Thank you again to Beyer Subaru!
Excellent customer service by the service team from the moment I drove into the service bay. And I appreciated their periodic updates regarding the status of my car. The wait time for service was reasonable. Thank you again to Beyer Subaru!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Heather, thank you for the great feedback. We’re glad our service team made a strong impression from the moment you arrived and kept you well informed throughout your visit. We appreciate your trust in Beyer Subaru and look forward to taking care of you again. -Josh Cochran, General Manager
The absolute best Subaru Dealership in the DMV. Go there to purchase and service your vehicles. Respectful and courteous. You will not be disappointed!!
The absolute best Subaru Dealership in the DMV. Go there to purchase and service your vehicles. Respectful and courteous. You will not be disappointed!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Latinastorr, thank you for the incredible feedback. We’re proud to hear your experience with both sales and service stood out. Providing respectful, courteous care every time is our goal. We truly appreciate your support and look forward to seeing you again. -Josh Cochran, General Manager
Always a pleasant experience when getting my car serviced. Thanks Shay for taking great care
Always a pleasant experience when getting my car serviced. Thanks Shay for taking great care
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re thrilled that Shay consistently provides such attentive care and that your service visits remain pleasant. We truly value your loyalty and would be glad to welcome you back anytime. -Josh Cochran, General Manager