Reviews
Everything was bone in a timely manner.
Everything was bone in a timely manner. All was explained before anything was done very professionally done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
2nd time things disappear from my car last time was a
2nd time things disappear from my car last time was a yeti cu. Today was a case of drinking water!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Dave Randall Service Manager drandall@genemesser.com
Excellent dealership to do business with, great
Excellent dealership to do business with, great salespersons, great service, they take care of their customers, they even give you an uber ride to do shopping in town while they do ur service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
These people are great.
These people are great. The nice lady helped recover my warranty payment from a 3rd party warranty insurance. Highly recommend the setvice department. They kept me up to date on each process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The service department of this dealership SUCKS!
The service department of this dealership SUCKS!! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We had an appointment with this dealership to have the oil changed on a Grand Highlander that was purchased there. It took them 3 hours and I still don’t think that they changed the oil. Can’t be verified. I called the service department 3 times and was put on an indefinite hold, each time, while “they consulted with the manager/technicians” . Finally they put me in touch with someone who could only say “ they were swamped “. Time is our most important commodity! We can’t go to a “Dealership “ and get more! However we can go to a better Dealership to get our next Toyota! Boltons can change the oil from now on…
My last three visits I was a assisted by Matt who is
My last three visits I was a assisted by Matt who is another AWESOME??Gene Messer service representative! Service evaluation was detailed and complete. They are professional and care about their customers safety. I travel a lot, so it?s important for me vehicle to be travel ready and Gene Messer Service Department delivers confidence, safety, & quality every time I drive off the lot. Thank you Matt, all the service department & Gene Messer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Creole, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Adam, the service writer was very professional.
Adam, the service writer was very professional. He set up all work being done, and make videos of work, and scheduled for new key fob activation. They took care of missing or broken parts and did a complete service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Amazing customer service always assist me and helps me
Amazing customer service always assist me and helps me understand the issue when in need of service and always willing to get you exactly what you need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thalia, we are delighted we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent purchase experience at Gene Messer Toyota from
Excellent purchase experience at Gene Messer Toyota from first contact to driving off the lot! Our salesperson, Jose Venegas, was top notch - responsive, detailed and provided excellent follow up. Much appreciated!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Quick service and polite employee that answered all of my
Quick service and polite employee that answered all of my questions. Will return to this location
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Maria, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.