Reviews
Great service and helpful staff
Good and fast service, comfortable lounge areas and friendly staff (especially Terry) Instead of driving my car into service area first, i went up to the service desk to place my service request. I was met by Terry. He told me i should drive the car into service area first, but then he realized i had a 3 year old that i would have to get back in the carseat so he offered to drive my car in for me! He did not have to offer but i was grateful he did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
kcw75965, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda
Terrific and quick!
The manager and Phil worked together great! Deal was quick and painless! I would recommend this dealership to others! I really love my new CRV!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
seaves777, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda
Recommended $1500 worth of work for a working part
I went to Frank Brown with a power steering leak, and was told I’d need the entire power steering rack replaced ($1000-$1500 depending on who you ask). I called around to other mechanics to get a second opinion and was told by another place that all I needed were new O-rings (<$100), not a whole rack. My power steering system was otherwise completely fine. Stay away!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
S, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we did not meet your expectations during your recent service visit. I have shared your comments with our Frank Brown Service Manager and our Frank Brown Service Team.. Cordially, Rick Swindell IT Director Frank Brown GMC Honda
Great Experience
Phillip was great to work with while we were car shopping. He was patient and very informative. I would highly recommend him to future Honda shoppers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
tkinard, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda
Car shopping
Blake was very friendly answered all our questions about the car. Showed us how to use everything in the car. Let us test drive the car by ourselves
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wiesenthal, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda
Disappointed with workmanship of the exhaust system
If I had not felt obligated to purchase the 2019 SLT 2 Acadia ordered from Oklahoma, I may have purchased a 2019 Denali Acadia. At the dealership, I had only test driven a Denali Acadia so when I picked up the 2019 SLT 2 Acadia and drove it off the lot, I was a bit disappointed. In my opinion, my 2019 Acadia SLT2 purchase is a step down from the 2015 SLT 2 Acadia that I traded had many more features. Upon picking up the new 2019 SLT 2 Acadia, it had only been washed and not been detailed and soiled areas remained throughout the vehicle. We also noticed that the workmanship on the exhaust system is poorly made. Traveling to Fort Worth may have been a better option for me as I was going through the purchasing process instead of paying over $200 for an Acadia to be driven from Oklahoma. Today is Sept. 9 and I picked up the 2019 vehicle on July 20, 2019 and the dealership hasn't received my plates from Oklahoma. This is my 3rd SLT 2 Acadia that I have purchased and I will consider purchasing my 4th Acadia at a different dealership in the future if the dealership doesn't have the color or features that I desire. I had been communicating with a rep. from a dealer in Levelland but decided to purchase the vehicle in Lubbock.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
range1981, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC Acadia and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC
The entire process went really well. We got a very fair deal
JR Gilvin & the rest of the staff made it really easy throughout the entire process. We were just looking to start with, but J R was able to get us such a great deal, we just couldn’t pass it up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jcasaus, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC
Bought a new car, great experience and customer service
I did not hesitate to give this five stars. I bought a new car and Phillip Richardson was very helpful, friendly, and knowledgeable. He treated my parents and I very kindly. He answered all of my questions. Everyone else at Honda was very friendly and helpful too. Emilio Rocha also provided fantastic customer service and great help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
C, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda
Awesome experience with great people!
This is our third vehicle from Frank Brown. We always work with Blake and his manager Dylan. They always take care of us and ensure our experience was seamless. We highly recommend Frank Brown, Blake and Dylan when purchasing a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
riveradiego2015, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda
Satisfied
Terry has great customers service great hours, fast and accurate service, very comfortable waiting area , Reyna is very knowledgeable or the inventory and parts there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
johnnyolvera11, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda