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2025 consumer dealer award
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Reviews

(4,377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Brown GMC from DealerRater.

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Beyond my expectations, great job!

The service was great, and exceed my expectations. I’m very happy and pleased because the service was fast, friendly, and all of my questions & concerns were answered. Thank you Terry & Dean for your service! My overall experience was outstanding, keep up the good job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone treated us with respect and kindness

Wife and I were treated very well not just our salesman but other salesman checked on us while paper work was being processed to see if we needed anything while waiting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional service

Customer service was excellent by phone and in person. Prices compared to other Honda service department in the Killeen area are over priced but not here they are exceptional. However in the Killeen area Cleo Bay you get a free car wash or is it really free if they are over priced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

very good experience

Rob was very knowledgable about the vehicles and was very helpful without being pushy. Sales manager took time to explain all details about the transaction and was patient with us as we asked lots of questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They take good care of us!

We have two Honda’s and love our salesman and the dealership. We have used the body shop for add ons to my Honda Pilot and the service department always delivers fast and friendly service! We won’t get our oil changed anywhere else. So far, we haven't needed repair service for our Honda's, just oil changes and tire rotations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Helpful

Have been on the hunt for a Truck to add to the family and found a very nice deal at Frank Brown. Sales person was not pushy and was very helpful in completing the deal. Will be looking at Frank Brown in the future when we get ready to upgrade the wife's car. Thank You Tyson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Honda Recall

I had a recall to be fixed. The guys took care of it in few minutes. The service was excellent. I would definitely recommend Frank Brown Honda for services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Technicians were very friendly and knowledgeable about the repairs of my car. They fixed it quickly and I had my car back in just a few hours. I used the shuttle service this time and it was prompt and right on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome service from PHILIP JANSEN.

This is my third vehicle from Frank Brown. They always have the best deals in town. The service i have received when i make a decision to buy they make it easy as possible. Super Happy with my truck! Great job guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good place for a used car.

My wife and I went by for a short test drive only but ended up purchasing the car. At no time did we feel we were being pushed or steered into a rash decision. Our salesman was quite polite and was able to answer our questions. A minor windshield chip that was not noticed until we picked up the car was repaired without any questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.