Kia Downtown Los Angeles

Service and financing was very easy. Salesman was pleasant and explained any question very well.

Misael Rios is a very professional, courteous and knowledgeable tech. He answered all my questions and provided information about my vehicle that I had concerns with. Misaels positivity and polite attitude would probably be the one of the only reasons as to why I would bring my vehicles back to this Kia location. The cashiers on the hand very opposite attitude from Misael. One cashier saw me, eye contact and all while I was waiting to pay and walked away. The lady that did help seemed like she was mad she was there. Her demeanor was very standoffish. If she doesn't like to deal with paying customers, why bother working with the public.

Guadalupe was an amazing sales person. The entire process from begging to end was smooth and efficient ! 10/10

Quick and fast service my service person help me and got me in out and checked on me while I was there

Great experience with the help of one of your associates, Levi. He was outstanding! Thanks.

Professional but more communication was needed. Understandable since they are very busy. Will recommend to others.

Service advisor Desiree was really helpful and kept me informed about the updates on my vehicle, great advisor. There was a delay of a few days from the Factory warranty people to approve the service, but other than that, all was good. Good thing I asked for a loaner car, and I got one.

The environment is pleasant. The staff is professional and was honest with me both times I bought a car here. Service people are also great.

Arturo was a great service advisor. His communication was clear and he brought a great positive attitude to each interaction we had. I enjoyed my service with this dealership and will definitely be returning.

Service manager did not seem to care at all about my needs. I had a factory recall that needed to be taken care of and he was not very knowledgeable as to what that entailed. His initial assessment of how long my service would take was 2 hours but I ended up spending 7 hours waiting in their lounge.