Reviews
worst ever part 2
This is a follow up to my previous posting about Turlock Dodge. After making phone calls to Dodge customer service, i got a call back from the Service manager Bobby. He informed me he was new to the dealership and understood he had some challenges. After talking for a bit he offered to refund the money I had spent. The money was refunded the same day.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear John, Thank you for your follow up feedback. The Service Department conducted their investigation on your repair order and refunded you all charges on the same day you called and spoke to the Service Manager. In your case, refund was the right resolution, however; if you still feel we fell short on finding a perfect remedy, please feel free to contact me at 209-250-5804 and I'll be glad to assist you further. I look forward to speaking with you. Best Regards, Suman D. Customer Relations Manager, Turlock Auto Plaza
GREAT SERVICE
Our salesperson, Conrad went out of his way to make us feel comfortable and important. Was more than helpful and never felt any pressure. We got our new car and am very happy with it. We went back the next morning to ask Conrad some questions about the car and he was happy to accommodate our every question. Would definitely go back and recommend this dealership, especially Conrad to anyone looking for a car. Alice and Neal N
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Alice & Neal, Thank you for taking the time to share your feedback with us. I hope you are enjoying your new vehicle! I'm happy to hear that Conrad was your salesperson and did an amazing job on making you feel like at home and providing an exceptional customer service to you. I strongly agree with you; he's an amazing human being :) We are here to assist with any questions that you may have. Again, Thank you for your business and we look forward to serving you soon! best regards, Suman Dhillon Customer Relations Manager 209-250-5804
Outstanding staff
Absolutely fantastic salesman. Dealership owner very concerned and attention to my needs above reproach. I have dealt with this dealership and owner on three purchases of new vehicles and salesman were always above reproach.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear valued customer, Thank you for your feedback! I would like to take this opportunity to thank you for your continuous business. Customers like you are our real treasure. I'm pleased to hear that you have nothing but positive experiences during your visits to our dealership. Our GM is indeed a great person and always treats his guests as his own family! We truly appreciate your guest loyalty and look forward to serving you for many years to come! Best regards, Suman Dhillon Customer Relations Manager 209-250-5804
Friendly
Our salesman demand was very friendly, helpful, great to be around and patient with us. Would definatelt recommend this dealership and our salesman Edman to anyone looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Shae, Thank you for sharing your dealership experience with us. I'm glad to hear that Edman took such a great care of you! I hope your vehicle is taking you to places near and far! Thank you for recommending Edman to your friends and & family. We look forward to assisting them. Again, Thank you for your business and hoping to see you soon! best regards, Suman Dhillon Customer Relations Manager 209-250-5804
Used Ram 2500
They stayed in contact with us until it was decided we were no longer interested. Awesome!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Rob, Thank you for sharing your feedback with us. I'm sad to see that we weren't able to earn your business. In case you are in market for a New,certified Pre-owned vehicles,Trade-ins or Leasing options, please feel free to reach out to us at 209-250-5800 or visit us at www.TurlockAutoPlaza.com. We are here to assist with any Sales or Service needs that you may have. Best Regards, Suman Dhillon, Customer Relations Manager
Worst ever!
This is by far the worst service experience I have had in my life. I have worked in the auto repair industry and my brother still does, so I understand how the system works and how to do repairs. Before posting this review I contacted the Service manager at Turlock Dodge and Dodge customer services. My wife had my Dodge ram 3500 towed into the dealer after AAA had tried to jump the truck. The service adviser called and told me the batteries were dead. I had AAA replace the batteries because the parts were less expensive and they would do the install for free. The dealer wanted to charge an hour of labor ($140.00). When the AAA tech touched the positive lead to the battery the starter motor started spinning without the key in the ignition. I walked back I n and told the Service adviser and she wrote another work order for 1 hour of labor. She called me back and told me they would need to charge an additional 2 hours of labor to trouble shoot what they said was a short somewhere. When I asked about the procedure they would use she was very vague, but I gave them the go ahead. She called me back and told me I had a bad alternator, TIPM ( totally integrated power module) and a ECM (engine control module). I again asked several questions about how they had arrived at the conclusion that all of these systems failed at the same time. I told her it sounded like the shotgun approach to me. Just replace everything because they didn?t know the real cause. After sometime on the phone and frustration on both our parts she told me the tech used the Dodge approve procedure was not able to describe what that was. I told her not to do anything else and that I would come and pick it up. I made arrangements to have the truck towed to my house. Once I got the truck home I removed the alternator. I took the alternator in to be tested and it tested good. I ordered a re manufactured TIPM and replaced it. Low and behold the truck is now running and has no fault codes. The dealer wanted $460.00 for the alternator, $1600.00 for the TIPM and $3185.00 for the ECM. I was able to repair the truck for a little over $300.00 and less than an hour labor. Needless to say my truck will never go back to Turlock Dodge again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear John, This is Suman D. Customer Relations Manager at Turlock Auto Plaza. Thank you for taking the time to share your experience with us. It's sad to see this happen to you. I had service department pull your vehicle repair history. According to our records, You were given full refund of your entire service charges of diagnosis & repair orders, $420.00. We felt that was right thing to do and hope that we can continue to serve you as our valued customer. Please feel free to reach me at 209-250-5804 or e-mail me at crm@turlockcdjr.com with any questions. . Thank you. -Suman
we love our Jeep
Great Staff, very friendly and funny. Helpful as well. They are nice and we got our car and we love it. Our new JEEP is fantastic
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Leonor69, Thank you for your review! It has been our great pleasure assisting you. We are happy to know that you are satisfied with your jeep purchase and enjoying the benefits of being the proud owner! We truly appreciate your business and look forward to serving you soon! best regards, Suman Dhillon Customer Relations Manager 209-250-5804
Wore out tires and bad work and full of it
Would never take anything to this dealer again. after doing recall work on the tie rod assembly with out doing an alignment, my tires were wearing out fast cupping on the front. The service manager told me over the phone when I call about this that they did not do any work that would have to do with alignment. You have to be kidding me right? Anyone that would even say something like that will never get my work again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear GWFord, My Name is Suman Dhillon; I’m the Customer Relations Manager at Turlock CDJR. I am saddened to hear that you had an issue with our Service Department back in May 2017. We are known for providing top notch service to all of guests. I would love the opportunity to regain your trust as a valued family member to our Dealership. I would like to inform you that a lot has changed in our Service Department Since May 2017. We have appointed new Service Manager and Service Advisors. To improve our Customer Service, we have appointed a Service Dispatcher who works closely with Service Manager, Advisors and Shop techs to ensure quality service repairs & customer service to our all guests. Please contact me directly at 209-250-5804 so that we can find a resolution and rectify the problem. Thank you for your honest opinion. Looking forward to hearing from you soon -Suman Dhillon Customer Relations Manager
Easy Peasy..........
This was probably the most pain free car purchase that we've ever made. Our new Charger is fantastic. The buying experience was very pleasant. The dealership was neat and clean and the sales staff very friendly. Originally learned about Turlock Chrysler Dodge Jeep Ram when looking for a Ram dealer to service my Ram 1500. I was impressed then and decided to let them try to sell us our next car. It was a great decision. I would heartily recommend this dealer to anyone within a 100 mile radius of Turlock - it will be worth the trip.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear valued customer, Thank you for your positive review! Thank you for placing your trust with us and allowing us an opportunity to assist you. We're pleased to know that your visiting was nothing less than exceptional! I hope you are enjoying your vehicle! We are here to help you with all your sales and service needs. Please follow us on our social media pages, Twitter, Instagram, facebook (@TurlockCDJR) for new promotions, exciting news and much more. Cognates on your new vehicle and thank you for your business! Take care -Suman, Customer Relations Manager 209-250-5804
Love our truck
We drove almost 4 hours to this dealership well worth the drive great customer service from Chris and Homer . Chris was very helpful in showing us all the wonderful gadgets our truck has he was very friendly made us feel very welcomed. Homer was very friendly and helpful in getting the price where it would work for us thank you both so much we love our 2016 Ram Laramie beautiful ride home😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear valued customer, Thank you for your review! Thank you for placing your trust with us and allowing us an opportunity to assist you. We're pleased to know that your visiting was nothing less than exceptional! we truly appreciate you for recommending our dealership to your family & friends I would like to take this opportunity to wish you upcoming HAPPY FIRST ANNIVERSARY on your 2016 Ram Laramie! I hope you are enjoying your truck to the fullest! We are here to help you with all your sales and service needs. Please follow us on our social media pages, Twitter, Instagram, facebook (@TurlockCDJR) for new promotions, exciting news and much more. Cognates on your new vehicle and thank you for your business! Take care -Suman, Customer Relations Manager 209-250-5804