Dick Poe Chrysler - Jeep Hours
What does Dick Poe Chrysler Jeep Offer Drivers from El Paso, Socorro, Horizon City and Las Cruces NM? Truly Exceptional Customer Service from Every Angle
Here at Dick Poe Chrysler Jeep, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Looking to save some money in the search for your next car? Dick Poe Chrysler Jeep also carries a wide range of used cars from Chrysler and Jeep, as well as today's other top automakers.
"Dick Poe Family Of Dealerships Saves You Money"
I had called this dealer about a Jeep Grand Cherokee they had listed for sale online only to be told that it had service issues and needed to go into the... shop for repair one week later I was told there was another similar jeep that they had available and would work a deal with me because of the first Jeep still being in service. I drove 4 hours down to the dealership and soon as I get there I called my sales rep who then told me both Jeeps had sold and they no longer had a Jeep similar to the one I had called about. 8 hrs round trip wasted because their sales rep couldnt bother to call and tell me the jeeps sold. That deserves a negative star rating they have yet to earn a single star for me. Take my advice buy your dodge,ram,jeep elsewhere.
Thank you for the super service you all provided at your dealership! The body shop was professional, attentive and did a great job on my truck. The staff... throughout the building are courteous, respectful, and very authentic. Keep up the grade customer service and thank you for doing good by me!
shopping for a new jeep, salesperson was very helpful and the finance department experience was great
I recently purchased a 2013 Jeep Wrangler Oscar Mike edition and I was very pleased with everything. The overall feel of and the way i was treated was... beyond excellent! They were very patient helpful and understanding. I would definitely recommend them!! The service department as well I have never had problems with. Very fast and efficient
Recently purchased a 2014 Ram 1500. Had a great experience at Dick Poe Chrysler Jeep. The Salesman, finance manager and all the staff were very courteous... and attentive to all my vehicle needs.
The staff is very professional and I got a GREAT deal!! They made my car buying experience easy and educated me on the process with detail. I would recommend... EVERYONE to come and buy a car here and get a great experience as well. The salesman was very knowledgeable of the vehicle and explained everything about the vehicle in detail. Great quality of people and everyone is very friendly!
Purchasing the car was no problem. The salesperson was excellent! A month after purchasing Jeep, heard strange noise and noticed fluid spitting from under... the car. I left a message for service department and never received a call back. Husband called and scheduled an appointment. I showed up to appointment with my child and was told a shuttle would take me home in case car needed to stay overnight. I was never informed of this and was not prepared, so I rescheduled appointment. I was under the impression that I could wait just as other service departments allow you to wait. It seemed like this was not an option and they expected to keep it overnight. Drop car off on Saturday morning and not once did I receive a call advising me of any problems with the car. Husband left message and again did not receive a call back. We show up to dealership 10 minutes before closing time and we're told they were short staffed. They ran a few tests but would like us to bring it back to run additional tests to verify nothing is wrong with the transmission. So 1 full day wasted. Drop car off Tuesday morning and again no call notifying of any problems or telling me to pick up car. I call at 4 pm to check on status of the car and when the person asks his staff for the status of the jeep I hear someone say, "We haven't had time." I'm then asked if I was promised I would get the car back today. I wasn't aware I would be without a car for an unknown period of time. I assumed I would get the car back the same day UNLESS a problem was found with the car in that case I would make arrangements as needed. So my husband gets a call as we're on our way to pick up the car and asked if it would be okay to put fuel in car as it is running low. My husband says yes, no problem. We show up and we're given a "diagnostic report" stating the noise could not be duplicated (handwritten). There's also a note stating "called customer to get ok to put fuel" fuel which was little to nonexistent once we picked up the car. To sum it up: 2 whole days wasted on having my car looked at! Diagnostic report basically states they drove the car for a few minutes to hear for noises coming from car. There's also a note stating preferred treatment which is completely laughable! I WILL NEVER TAKE MY CAR TO THIS SERVICE DEPARTMENT!! SAVE YOURSELF TIME AND ENERGY AND GO SOMEWHERE ELSE. TO BE CLEAR: SALES WAS GREAT! NO PROBLEM.
Brought in my 2009 Jeep Wrangler Unlimited because I have having suspension problems that all keeps acquire after time, and also my a/c wasn't blowing.... They didn't find anything wrong with it, but install a steering stabilizer that I bought, even after I told them that would not solve the problem. They charged me $200 for labor for not doing anything, once I received my jeep they chipped the hood!!! Unbelievable, and not just a small chip, it started to bubble, so they wanted me to keep my jeep there for three more days, worse service ever.
Finance director, Jimmy Johnson made us wait over an hour while he talked to another employee when we were 3 feet away. The proceeded to listen his voicemail.... Do they not know there are 50 other car dealerships that would love for me to sign their deal?
customer service was great ! people were friendly and courteous