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Reviews

(307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Viva Chevrolet from DealerRater.

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Great service.

Great service. Only thing I was expecting and didn’t get is a car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sandra, Thank you for your feedback! We're thrilled to hear you were happy with the service. We apologize for the misunderstanding regarding the car wash. We strive to meet our customers' expectations, and it looks like we missed the mark on that detail. Please feel free to reach out to us, and we’d be happy to arrange a complimentary car wash for you at your convenience. Thank you for bringing this to our attention! Best regards, Jose Jimenez BDC Manager jose_jimenez@vivaautogroup.com

Viva Chevy was amazing!

Viva Chevy was amazing! Victor was an amazing help! Would definitely recommend coming here to buy a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Jonathan! We’re thrilled to hear that you had an amazing experience with Victor at Viva Chevy. Your recommendation means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new vehicle!

Great with customer service as well as with vehicle

Great with customer service as well as with vehicle service we are always helped in a great way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Diana! We're thrilled to hear that you had a positive experience with our customer service and vehicle service. Your satisfaction is our top priority, and we look forward to assisting you again in the future!

Chris was very respectful and answers all my questions

Chris was very respectful and answers all my questions and good customer service…recommend to go to Chris

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Valerie! We're thrilled to hear that Chris provided you with respectful and attentive service. We appreciate your recommendation and look forward to assisting you again in the future!

Outstanding service, everything was done perfectly to my

Outstanding service, everything was done perfectly to my car. No hassle and no waiting nothing but a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your fantastic review, Angelica! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we’re glad everything went smoothly for your car. We look forward to serving you again in the future!

I took my vehicle for service,and the personnel was very

I took my vehicle for service,and the personnel was very polite and helpful,customer service was professional, I would definitely take my vehicle again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Maria! We're so glad to hear that our team made your experience a positive one. Your satisfaction is really important to us, and we appreciate you choosing us for your vehicle's service. We look forward to seeing you again!

Very pleasant to work with,.

Very pleasant to work with,.would recommend to family and friends , co workers. Keep up the great work

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and 5-star review, Fergusonshms! We're delighted to hear that you had a pleasant experience and would recommend us to others. Your support means a lot to us, and we’ll keep striving to provide great service. If you need anything in the future, don’t hesitate to reach out!

Good customer service!

Good customer service!! Very helpful service tech and informative on the work provided to my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review, Mike! We're glad to hear you had a great experience with our service team. Providing helpful and informative service is our priority, and it’s wonderful to know we met your expectations. If you need anything else, feel free to reach out. We appreciate your support!

When dealing with dealerships it can be a headache

When dealing with dealerships it can be a headache getting a new vehicle. That was not the case when me and my wife bought our new Traverse Z71

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your fantastic review, Skyler! We're thrilled to hear that you and your wife had such a smooth experience purchasing your new Traverse Z71. Our goal is to make the process as hassle-free as possible, and it's wonderful to know we hit the mark for you. Enjoy your new vehicle, and don't hesitate to reach out if you need anything in the future!

This is the second vehicle I bought from Viva Chevy.

This is the second vehicle I bought from Viva Chevy. The staff is always so welcoming and professional. Antonio was very attentive and kept an open line of communication with me. Viva Chevy is my preferred car dealership in El Paso!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review, Ashley! We're thrilled to hear that you chose Viva Chevy for your second vehicle purchase. It's great to know that Antonio provided you with attentive service and kept communication open throughout the process. We truly appreciate your loyalty and look forward to serving you again in the future! Safe travels in your new vehicle!