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Group 1 Ford of El Paso

(2,114 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Best service I have had in many years.

Best service I have had in many years. Jose in service is a saint. Pricing is highly competitive. Very thorough and quick to complete what I had done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Michael, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

great service, customer service and great communication,

great service, customer service and great communication, fast and clean, service Advisor Jose Carrillo, great personal service. definite the place for the nest coming services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we're so glad you had a positive experience. Don't hesitate to contact us if there's anything else we can do for you.

Everything went right until my car was given to me with a

Everything went right until my car was given to me with a very low front tire, after I had brought it in for engine related repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

The dealership had a well stock of trucks.

The dealership had a well stock of trucks. Everything was just a great experience. The facility is modern clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Service Turi Montes and Lorenzo the Service

Great Service Turi Montes and Lorenzo the Service Director are awesome and clearly know what great customer service is

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Just got my new truck and let me tell you.

Just got my new truck and let me tell you..this whole experience was next level. Nathan really made the process feel smooth and easy, with zero stress and all the right attention to detail. He knew his stuff, took the time to walk me through everything, and never once made it feel like I was being sold to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I live behind Casa Ford.

I live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Consumer response

live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with.

Thank you to my salesman Hugo Almanza for taking care of

Thank you to my salesman Hugo Almanza for taking care of me and keeping the buying process very smooth. I would recommend Shamaley Ford to anyone that is looking for a car (new or used).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Alfredo, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Shamaley Ford dealership is awesome.

Shamaley Ford dealership is awesome. We were treated like vip's. The dealership is very clean and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Shamaley took care of my car needs.

Shamaley took care of my car needs. Thanks to my salesman Hugo Almanza for taking care of it, at a pretty good time too, since it was very busy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!