Reviews
Made an appointment using the MyFord app and was quickly
Made an appointment using the MyFord app and was quickly contacted to confirm and offered valet service. Took my vehicle in and was quickly attended to. Service was performed quickly as promised and all concerns were handled with no issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Alan, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
very good service with coustmer service as well as the
very good service with coustmer service as well as the labor into the oil change was very quick and was done well and they had good snacks as well as restrooms
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Matthew, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service, very helpful and the valet
Great customer service, very helpful and the valet program is awesome, I dont have to worry anymore about having to wait around in the dealership for my vehicle service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Service advisor, Jesus Rosales explained to me what was
Service advisor, Jesus Rosales explained to me what was wrong with my truck, he did the repair, truck works great! Would highly recommend Jesus Rosales Thank you Jesus ?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Our service rep was awesome.
Our service rep was awesome. Keep us update and informed the whole time. No surprises. Love SHAMALEY. Great service and customer care
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Chuy Rosales has been our service advisor for over 15
Chuy Rosales has been our service advisor for over 15 years! He’s very attentive and will listen to my concerns. He goes over pricing in detail before performing the work which I appreciate. Definitely recommend him as a service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com
Amazing costumer service.
Amazing costumer service. They were very attentive and made sure all my questions where answered. Took the time to explained everything needed and what was done to my car with detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cristina, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service, and the people were very helpful
Great customer service, and the people were very helpful with all of my question I had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Customer service was top notch.
Customer service was top notch. Jerry Myles my service director made sure I was well taken care of. I would highly recommend Shamaley’s service department . Thanks H
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Jerry to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!
Alexis Holguin and the other Service Managers were
Alexis Holguin and the other Service Managers were friendly and attentive. They all help each other. That's a good team! I applaud their efforts. Keep up the good work! I will be back. Maybe for a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!