Reviews
Shamaley Ford provides excellent services from top to
Shamaley Ford provides excellent services from top to bottom, I highly recommend them to anyone in search of a new or used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Starter replacement was done within the estimated
Starter replacement was done within the estimated completion time provided by Service Advisor Daniel Contreras. Daniel quickly sent a Lyft driver to my residence and i was able to get my truck back same day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jesus, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service advisor Kay Durr explained services needed but
Service advisor Kay Durr explained services needed but was understanding of my financial situation. I’m taking all my service needs to Shamaley
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Friendly on point service staff!
Friendly on point service staff!! Never a bad experience on time with repairs. Great explanation of service details.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Steve, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New tires were not balanced & alignment when I bought
New tires were not balanced & alignment when I bought plus the imagine how long they would last. Thanks Eddie
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Pedro, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (915) 591-8600 so we can assist you further.
The service of Shamaley ford is good could be better but
The service of Shamaley ford is good could be better but is ok , people there give good costumer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
They messed with my damaged rear passenger panel of my
They messed with my damaged rear passenger panel of my car, causing it to come undone. Thankfully I was able to fix the issue myself, but the fact that they did this and didn't say anything about it is disrespectful.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director smartinez@group1auto.com
Daniel was great, got a 2024 Ford Mustang Premium, he
Daniel was great, got a 2024 Ford Mustang Premium, he worked with us on what we wanted especially on numbers. Both the salesman and Finance were great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Alexis, we're happy you found Daniel to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
The team at Shamaley did a great job throughout the
The team at Shamaley did a great job throughout the buying process. They were helpful and patient with me while I searched for the best vehicle/deal for me. I would definitely recommend Shamaley Ford and I will be returning to them for all of my future car-buying needs!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matthew, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
I appreciate honesty and that is exactly what my Service
I appreciate honesty and that is exactly what my Service Advisor provided me with. He was on point on my wait time for an oil change and was very informative on my services recommended during my Multi-Point Inspection. Thank you Jake Chavez!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Irma, we're happy to hear you had such a positive experience with Jake! Feel free to reach out to us if you need anything. Have a wonderful day.