Reviews
Cauther was responsive and kept me updated the entire
Cauther was responsive and kept me updated the entire time. I received a loaner because parts were taking a while to arrive, which definitely was a plus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're happy to hear Cauther provided you with excellent communication and we hope you won't hesitate to reach out if our Tynan's Volkswagen team can be of service again in the future!
I just feel let down by this dealership after having
I just feel let down by this dealership after having purchased 4 cars here. Recently my passenger side airbag electrical harness has come loose and even though I purchased the gold standard Volkswagen warranty & a Tynan’s in house warranty which at the time of my purchase was guaranteed that all major parts were included am shattered to find that such a crucial part of my vehicle isn’t covered. Tom the financial manager of the office had no words for me even though he is the one who previously guaranteed me that all major components of the vehicle would be covered. In his words “ all electrical systems engine and transmission would be covered with the Volkswagen warranty and all minor things by the in-house warranty you’re basically covered completely”. Mind you these extra warranty’s costed me a little over $5000 needles to say I will never purchase another car from Tynans.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out. I'm sorry to hear of your disappointment and would like the opportunity to discuss this situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Jacqueline Goldsboro - Customer Care Coordinator - jacqueline.goldsboro@tynans.com
Calysta Johnson was very professional and extremely
Calysta Johnson was very professional and extremely helpful. She kept me informed of all updates regarding the service of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for Calysta and the team! We look forward to providing another five-star experience during your next routine visit! - Tynan's Volkswagen
They charged me over $700 bucks for brakes.
They charged me over $700 bucks for brakes. Now that my warranty is up your dealerships Don't give a xxxx about us
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear that you did not have a satisfactory experience at our dealership. We aim to provide our customers with the best possible service and it's disappointing to hear that we fell short in your case. I would like to speak with you further about your concerns and see what we can do to improve your rating. Jacqueline Goldsboro - Customer Care Coordinator - jacqueline.goldsboro@tynans.com
The young man who helped me was very communicative
The young man who helped me was very communicative throughout the whole process. Texted daily and provided transportation due to the repairs needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're happy to hear our Tynan's Volkswagen team took great care of you throughout your experience and we hope you won't hesitate to reach out if we can be of service again in the future!
very good car dealer.
very good car dealer. will work with the customer from start to finish. will work to make sure they give us the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review, Chester! We appreciate your business and look forward to serving you again in the future! - Tynan's Volkswagen
Everyone was great but on the way out one of your
Everyone was great but on the way out one of your technicians drove out of the service bay the wrong way and gestured angrily at me to move over when I was going the correct way and there wasn’t room for both cars to fit comfortably. That really didn’t sit well with me.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and feedback. We appreciate you bringing this to our attention and will make sure it gets looked into & addressed with the appropriate members of our team. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Jacqueline Goldsboro - Customer Care Coordinator - jacqueline.goldsboro@tynans.com
Great service.
Great service. Took care of my care quick and painless. I had no issues with service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for visiting Tynan's Volkswagen! We appreciate the kind review and hope to see you again next time!
They are always courteous and helpful.
They are always courteous and helpful. They inform you of all repairs and possible repairs in the future. I have no issues with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gina, we appreciate your kind words and are proud that our team provided excellent service to you. Thank you for choosing Tynan's Volkswagen for your vehicle needs!
They are always courteous and helpful.
They are always courteous and helpful. They inform you of all repairs and possible repairs in the future. I have no issues with them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gina, thank you for sharing your experience with our team! We're thrilled that we provided courteous and helpful service, and kept you informed throughout the process. We appreciate your business and hope to see you again soon! - Tynan's Volkswagen