Schomp Honda

Buying a new CRV was a good experience. Kevin, Henry, Ricarco and Marrietta were great to work with. Everyone was courteous, effective and professional in their approach to us. Kevin Faulkner worked with us to find and purchase our new CRV and made sure that we were satisfied with every aspect of the car and the process. We can recommend Kevin as a wonderful salesperson and a delight to work with. We enjoyed working with him and will recommend him to our friends. We are unable to comment on quality of work, at present, because the additional options we selected have not yet been installed; it will be our pleasure to comment on that at a later time. Thank you all!

I moved to Aurora, CO last year. When I first moved here I went to another dealership to have my car serviced. I have a 2009 Civic Hybrid and wanted to make sure that it was in good shape after the move. Not only was that dealership's service staff rude, their prices were astronomical! They kept adding on more "necessary" services until I finally said "stop!" I was determined I would not go back to this dealership ever again after I had a dead battery leaving work one evening. They were the closest to me, so I went straight there after AAA got the car started. THREE HOURS later, I had a new battery at a cost of $250! I was riding with a friend at work to lunch one day, and I asked her about dealerships in the area. She recommended Ralph Schomp and said she had always been very pleased with their service, sales, and attitude. I decided I would give them a try. I am so glad I did. From the first phone call to the time I paid for the service, everyone I talked to and met was professional and courteous. They did not try to high-pressure me into any additional services. I told them that my gas mileage had been terrible since my last service at the competitor dealership, and since my service at Schomp that has increased significantly. I cannot say enough good things about the experience I had at this dealership. They have gained a loyal customer!

I just thought I would share my experience with Schomp to hopefully help out someone else. I inquired about a few cars online over the carfax website. One of them happened to be from Schomp. The next couple days I received calls from a few dealerships. But, I received 5 calls from Schomp over those two days. I finally decided to call them back even after the spam of messages I received. I talked to the person who had been calling me non-stop. Asha was her name. She proceeded to tell me how they do business and what not, and wanted to send me info on two different car. I got her email it was loaded with terrible grammar and links to the wrong cars. Then she finally sent me the right ones and told me to disregard the prices because they don't have the "discounts" applied. The next day I was still interested because the price was decent and it was still the closest dealership to me. I am how ever not from Denver so I asked about financing before I drove down. They said we use 60 banks blah blah. I said this shouldnt be a problem my credit is flawless. I was just approved by two other dealerships. She comes back and tells me my credit is good but she is going to need proof that matches my bank statement and so on. I just couldn't believe all the red-tape and the hassle that I was getting form them where I didnt get it from the other dealers. So I stopped communicating for a few days. Then I get another email from Asha. The email said $300 off for the next two days. I still had not found a car at this point so I sent her a email back about interest again. I also asked about if I could still get the $300 off even though it officially ended 10 hours ago. She said " unfortunately NO. It is your choice to take advantage of deals" I thought it was pretty interesting she pointed out it was my choice. I guess that is something most people are not aware of. So I asked if you can't give me the $300 off why don't you drop the price of the car i'm interested in by $300 to reflect what you were offering the car for 10 hours ago(seemed like a reasonable request to me) Then she sends me back the worst structured email I have ever read."I answer your question. I'm not going to lower the price, nor I have to ask my manager. In email I did tell you till it's good. I will not prolong discount!" There is just a little taste of what you will be dealing with from Schomp. I am going to be as fair as I can here. The prices at Schomp are decent. This is however shadowed by a terrible staff. The hassle and the unprofessional from Schomp is off the chart. Do yourself a favor and make this your last "choice" because according to Asha you have one.

Ralph Schomp staff spends considerable time claiming that their dealership is a fair and customer centric auto dealer far exceeding the standards of their competitors. I think not! Acts speak louder than words. Even though the sales manager Marietta Companie proclaimed intimate familiarity with the history of a particular Honda Accord and its status at the dealership and my transaction regarding this car, Schomp sold the same car in writing to two people, myself included. After I made considerable arrangements regarding the delivery and use of the car, the sales manager simply refused to deliver the car at the negotiated price at the promised time or make any offer of meaningful accommodation for their failure to honor their written agreement. Some people might consider this at best a case of dealer sloppiness and customer callousness. At worst, some people might speculate that extreme business misbehavior might have occurred here. Lisa Schomp the President of the organization should take notice and insure that their policies and actions are consistent with their PR and with ethical and good business standards. In the meantime, caveat emptor with Ralph Schomp.

Had repairs to my 2007 civic on 6-25-14, for loud tire noise. Tires cupping badly. Schomp tech. installed 04523-SNA-A01; set, upper arm RR installed update rear trailing arms and preformed four wheel alignment. The car still had loud tire noise, but I drove it a little over 200 miles to see if the noise would go away. It did no,t so I went to Schomp service on 7-17-14 to see if service advisor could have someone drive my car and diagnose the problem. Told me the only way it would go away is buy a new set of tires. I don't even know if he test drove the car. I believe the company may have a policy of just "shining on" the customer until you tired of the runaround a just go away. Honda has had this problem with civic's for a long time. MY ADVISE IS DON'T BUY A HONDA.

Really enjoyed working with John and Matt as I was making a major auto shift. All went well and appreciated the consult to make sure that this is what I really wanted to do. There were a couple of "follow-ups" and those were completed on time and have to say the upholstery work on the back seat was amazing. Nice team of folks to work with!

Loved our salesman Kevin F. He was informative about the vehicle we wanted and best of all listened to us about what we wanted. He showed us exactly the right vehicle. Even the financing was an enjoyable process. The showroom is well appointed and has a good cup of coffee.

Kevin Faulkner was super, Curtis (finance) was great too. They were professional, courteous and respectful. I got the feeling that they were genuine and cared about our need/desire in a car. Oh and you pay for the car, not a bunch of added charges and fees.

Needed a car for our daughter, a grad student in Denver. Wanted a brand new 2015 Fit, which was released for sale just days earlier. Used cars.com to contact all the local dealers on a Sunday evening. Will Mele, from Ralph Schomp Honda called at 8:39 Monday morning, before the dealership was even open for business! Will worked to make sure we got the best financing rate, qualified us for a military discount promotion from Honda Financial, and went above and beyond the call to get us in that car that morning. I don't normally fill out these surveys, but this experience was so hassle free, stress free and open, that I just had to share our experiences. If we didn't live in Maryland, I'd have bought a second car from these folks!

I love Ralph Schomp's and have been a customer with them for the past 12 years. I have purchased four vehicles and had them maintained at the dealership. I am consistently treated with friendliness and competence and the communication is great - and you can't beat the features of a Honda.