Reviews
Kevin S.
Kevin S. is a great asset to the service dept, and is outstanding and helpful at his job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
they should have called and said no parts
Ford told me i needed a cabin air filter and they offered a second key. When i scheduled the service, that is what i wanted done. If there are no part available, THEY SHOULD have called me and told me such. AND put me on the list to be called when those 2 parts are in. The MACH E rides rough. They stated it was normal? What is normal? When the MACH E GT rides better. What APP did you use to prove that the ride is normal? What road did they drive on? something smooth or bumpy? Just their feel? They should taken me along so that i show. $30 for tire rotation is a bit much given there are shops that do it for free. They should have comp that service as they could not do the primary service needs- cabin air filter and key. I wasted my day.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mike, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6106 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
My service advisor, Ethan was terrific to work with.
My service advisor, Ethan was terrific to work with. He followed up and made sure he communicated with me regarding the status of the service on my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Still an old boys style of sales.
Still an old boys style of sales. Lot's of push for sales, but prices are very negotiable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Shawn B.
Shawn B. was very professional and communicated continuously on the progress of the repairs. I did not need to call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall visit
Clean and professional. Still 4 months to schedule a recall. Time to stop blaming covid. W
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Greg, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (303) 578-6106 when you can so we can address this situation directly. Thank you and have a great day.
Thanks to Kevin and Tanya
Kevin provides excellent customer service. I appreciate his diligence and follow up. Also, thanks to Tanya for her attention to detail as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Check Engine Light On
Make the appointment online was easy. Follow up emails were helpful. Service at the dealership was outstanding. Kevin came out to my car the minute I pulled into the garage. He was friendly and informative about the process. Picking my car up was just as smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dawn , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2014 Toyota purchase
Overall a very straight forward, helpful, and humanistic process to buying a car. Very satisfied and grateful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Carly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service was great and very informative.
Service was great and very informative. Response time when I would ask a question was quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!