Reviews
Great Service and Feedback
Troubleshooting and repairs were done promptly and feedback on the work needed was also supplied in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbara and thank you for the nice review. We appreciate your loyalty and service business.
Nice people
No story, your people did a great job.. I just wish I could afford a new MKC.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Verlin and thank you for your service visit and comments. We never rest trying to provide a 5-Star experience and hope that next time you are here we will warrant that. Anything short of 5-Stars to us is a failure. Come check out the year end deals on the 2015 MKC too. You'd be surprised :)
Great service
Car was there for routine service. Staff was helpful, as always.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Lee. Thank you for service visit and nice review. We appreciate your business and look forward to your next visit!
Service department is outstanding
I made an appointment the same day and my car was finished within an hour. The fix was minor but necessary. The service department is outstanding--I know they'll do a quick and thorough joob.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Margaret and thank you for your review and your business. We appreciate the kind words and look forward to your future visits.
RESPONSE TO LANDMARK'S EXCELENT SERVICE!!!
I have completed this survey several times already. I have no complaints about the service Landmark gives. Why do you think I keep coming back? KEEP UP YOUR EXCELLENT SERVICE!! THANK YOU!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Phyllis. Thank you so much for always sending us your compliments and feedback. Guests like you really make every day a pleasure here at Landmark. We appreciate your loyalty!
Great Service
As usual the service was great and timely. The staff is friendly. Thanks Ron
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mr. Schuchman. Thank you so much for your service business. We appreciate your loyalty to us and also how friendly and nice YOU are when you come in! Thanks again!
All around great service at Landmark !
Tom is the BEST !! Thank you for all you did for us. We drive past a nearby Lincoln dealership to work with Landmark Lincoln. The MKS is a outstanding machine. I called my the USS Enterprise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kenneth and thank you for your loyalty! Captain of a fine ship like that MKS is surely a real pleasure! We really appreciate your business and look forward to many more visits.
Great Service
The entire visit was very nice. The only things I would suggest is having water available and not just coffee and/or tea and better wifi. The wifi was very slow and most of the pages I tried to get to would not load. Other than that the service was excellent. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Bernelle. Thank you for your service visit and feedback. We apologize for running out of water in our cooler below the coffee maker and will make sure this doesn't happen again. As for the wi-fi speed, we JUST upgraded our entire network and you were here during the transition. We now have a wi-fi signal that reaches ever corner of our lot and hope you find it much faster during your next visit. Thanks again for your business.
Landmark Serviceo
Service went well. Advisor did a great job explaining my options. Did take a little longer than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Joseph. Thank you for your review and for your business. We appreciate your patience and look forward to your next visit.
Heater repair
The heater in my 2008 Mercury Gran Marquis would no put out heat. A new blender door actuator was required. This involves removing the dash to replace the old actuator. The service department completed the task timely as promised. Because of the distance from the dealership, Landmark also arranged for transportation for me while they had my car overnight to complete the job. The heater now works like new. I was pleased with the completed work. Labor cost was high because of the amount of time necessary for disassembling and re-installing the dash. That is understandable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mr. Meier and thank you for your kind review. We hope with the cold weather ahead that you stay nice and toasty warm in your Mercury. We're glad we could help. Thank you again for your business.