Landmark Lincoln

Love the Navigator, however when it was time for my 10k oil change (prepaid) and two recalls from the dealer I was VERY DISAPPOINTMENT. * Tough to make appt I wanted * They were over an hour late to pick up car * car was suppose to be returned same evening, however it wasn’t returned for 3 days * lack of communication was big issue * I contacted GM to discuss, we never connected and I was Very disappointed This was the FIRST SERVICE my new 2024 Lincoln had been thru, there people were sooooooooo great to deal with until they got my over $100k for the car, then its like they didn’t want to fix things. Just my opinion

Service Rep came to my house to service my car. He was knowledgeable, efficient and did the service in a timely manner. He answered all my questions and was was easy to converse with. Would definitely use this service in the future!

Our service manager Kyle did an outstanding job. We received a loaner vehicle at that worked out great. Thanks for the great service! Tom

Landmark dealership has my vote for being the number one Lincoln dealership in Colorado due to their friendly staff.

The service team at Landmark Lincoln continues to be phenomenal. I’ve been bringing my vehicle here since 2020, and they consistently exceed my expectations. They always find a way to accommodate even my last-minute service requests, and they do a thorough, professional job getting my vehicle back on the road quickly. What truly sets this team apart is their commitment to customer service. They are friendly, knowledgeable, responsive, and genuinely care about their customers. In my experience, they set the standard for what exceptional customer service should look like. I highly recommend Landmark Lincoln to anyone looking for a dealership that truly puts its customers first.

Landmark is honest, helpful and courteous. I would highly recommend them, We have 2 Lincolns and have been customers for 10 years.

I took my Lincoln Nautilus in for recall work including replacement of brake rotors and pads. The quality of the work seems fine. The communication from the service department was terrible. I had a loaner vehicle from them, which was helpful, but standard for Black Label vehicles. I dropped the car off on a Thursday morning. I never heard back that day without initiating a call. At the end of the day, no one told me if the car was done or not, so I assumed it was not and kept the loaner. On Friday, I had to call again and was told by text the car was still being serviced. After that, no word back for the rest of the day. Saturday, I called and had to leave a voice message that was not returned. It wasn't until Monday morning that I received the first communication that wasn't solicited telling me the car was ready. When I picked it up, there was no one there to explain to me what was done on the car. I had to go searching for a service person. My previous car was a Lexus and the service at their dealership in Lakewood was superior to this in every way. I was very disappointed. I like the car, but service matters.

Chris Hazle & Zack Wagner and all at Landmark Lincoln were excellent to deal with. Honest, professional, thorough and all around good people. An overall great buying experience!

Great Service & People -- Glad we bought at Landmark, never had a regret! Balanced Sales & Service have made our relationship a very comfortable fit!

The service team is very professional and easy to deal with. Kyle Terry is excellent...