Loveland Ford Lincoln

Willie was great to work with and made the buying process very efficient. He was also very knowledgeable about the truck and did a nice tutorial to set it up and show me the features. Did the negotiation through email and when I came in to faint the paperwork I was only there for an hour and fifteen minutes total before driving off! The usual upsell of extras during the finance process but they weren?t too pushy about it.

This is an addendum to my previous review, dated September 11, 2025, in which I rated Loveland Ford very low for communication, accountability, workmanship, etc. I asked to be reimbursed for charges related to work that I had not authorized and for charges for repairs of damage incurred due to apparently improperly installed shocks. Ryan F. responded to my review, also on September 11, 2025 stating that "someone" would be contacting me. He also said that if I liked, I could contact him via his business email address - basically a yawn and "don't care" response, as are most of Loveland Ford's responses to negative reviews here. At this writing, "someone" has still not contacted me, and I have heard nothing else, from anyone associated with the business. Obviously, their customer service is lip service only ("I appreciate you", "guest" labels, "contact me", etc.) and isn't supported by any meaningful action. I have no doubt that Loveland Ford has no intention of reimbursing me unless and until legally compelled to do so.

Our trade experience at Loveland Ford was a pleasant one! We enjoyed our trial ride in the new Explorer with our salesman, Mike Sitzman who was so knowledgeable! Working with him and Alex and finishing off with Shawn in the finance department all worked together so well in finalizing a trade in which we brought home a new Ford to take the place of the Ford Edge we bought from them previously in 2023!

My daughter had called Loveland Ford Service Department on my suggestion. Her 2024 Ford Edge had lost most of the electrical, no dash, no door locks, no heat / air conditioning & no lights. This would be under Ford Warranty, but they said they couldn't get to it for 2 weeks. No suggestions, no help in addressing this situation. Took it to Ken Garff Ford, they got to it right away.

Best purchase experience I’ve ever had. Scott was the best! Will definitely be going back.

This has been the very best experience in a car dealership ever. Donavan the sales guy was truthful and helpful. Everyone else was easy to deal with as well.

Worst service department ever. No follow-up. Took two weeks for a one day seat mechanism replacement. They damaged my car paint in the process. Use only if you are desperate and then never have them do anything beyond the absolute necessity.

Eva took wonderful care of us and she was very professional! We are very satisfied with everything!

I was very satisfied with the service provided. I’d heard good things about this dealership and was not disappointed.

We had a great time purchasing our new Bronco Sport! Mike was so helpful and knowledgeable! Would definitely go back to purchase our next vehicle!