Mercedes-Benz of Northlake

Mike and service was outstanding made sure my first time experience with this dealership was top-notch. I would definitely recommend this dealership. Thank you Mike I appreciate your hard work

PLEASE READ THIS…..Please do not go here for any oil change or service repairs. I took my E350 two Saturday ago to get an oil change. Right after my oil change I drove to South Carolina to spend the night at my brother house. I left the car in his garage until Sunday morning when I was ready to leave. When I turned on my car Sunday mornings my car had a slow start. It sounded weird so I was like oh that’s weird… I left it running for a while. I got into to my car and as I drove down the block my brake light came on and I realized that my brakes became very soft. I pulled over into a parking lot and pop my hood. The first thing I noticed is that the plastic covering and my intake were not attached on properly. So I started connecting up the plastic and intake back together. I looked at my brake oil reservoir and I realized it was low. So I was like no big deal let me just tap it up. So I bought some brake oil, tapped it up and then went on my way back home to Charlotte. On Monday morning I jump in the car to go to work. As I am about a mile away from my house the brake light came up again. When I got to work I checked the brake fluid reservoir my brake oil was low again. I called the dealer and they said that they can get me in right away. They also stated that they will be able to book me a ride to work. As I got back to the dealer the advisor is stated that they didn’t do that… Things got a little heated. So I asked then to please book me a ride to work as they promised. I was at work the whole day and they didn’t call me. I called them at 3:30 and got a representative. I ask the representative if she can get some one to call me back. The manager called me back and stated that my car had rusted pipes that why my car is leaking and they quoted me a repair fee of over $4500 to get my car repair. Prior to taking my car to Northlake Mercedes Benz I never had any oil leak. I recently had an oil change at Greenville SC dealer about 4 month ago and they told me that my car was in a great condition. At that time I was living in SC and working in NC so I put on alot of mileage on my car. My car never had any issue, it is just that my service B light came up which means an oil change and etc is due. So I decided to take it to North lake which is closer to where I live now. I only have one car to currently and it is very unsafe driving around with soft brakes and with my car not stopping properly. They are sticking with there story that my pipes pipes are rusty but if my pipes were rusty I am thinking wouldn’t I have a slow leak and wouldn’t they have noticed it within the first inspection when I initially brought my car in for the oil change. I don’t understand how comes all of a sudden I have a major oil leak in which I have to be adding break fluid to my car every two days. This is ridiculous. I did not have this issue prior to my oil change. I am hoping that they can help to rectify this issue out without us needing to go through the court of law. PLEASE SAVE YOURSELF THE HEADACHE. DO NOT GO HERE

This was an amazing experience due to Bradley Coppola. He was so helpful and no pressure. We set out to buy 1 Mercedes…and bought 2 because we love the brand and the team at Hendricks!

The products, people and services have all exceeded expectations. We bought one vehicle and we’re back for a second a few days later.

Thank you for resolving the issue. I am happy that the the team worked with us.

Extremely horrible experience with parts. You are basically just money. If I could turn back the hands of time, I would have never brought my business to them.

Tariq is excellent to work with and very knowledgeable about the car industry. I would highly recommend working with him to purchase your next vehicle

We’ve purchased over 30 vehicles and our experience at Mercedes Benz Northlake was by far the best ever. My husband found the vehicle online at inquired about the availability and within less than an hour Brad Comfort contacted us. He answered all of our questions and was able show us the truck when we were able to make it two days later. Andy Duong and Michael Masotti helped get everything prepared and explained all documents as we signed everything. They offered exceptional customer service and strongly recommend them to anyone looking to purchase a vehicle. Thank you Brad, Andy and Michel.

Paul was amazing!!!!! 5 stars ⭐️ excellent service. He really took the time to understand what I was looking for and provided the best options. He put my needs first and I ended up with the car of my dreams. I would recommend everyone to buy an MB from Paul. Love this dealership and looking forward to coming back

Friendly place with great Friendly staff. Among sales and the parts employees. Very clean and very great environment