Reviews
So Much Better Visit This Time.
So Much Better Visit This Time... Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear this visit was a great one! Thank you for trusting our team and for your kind words—we’ll be here whenever you need us.
This dealership has always been reliable in the service
This dealership has always been reliable in the service needs of all my toyota vehicles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Toyotas! We’re glad to hear we’ve consistently met your service needs and look forward to continuing to provide reliable care for your vehicles.
I had a appointment scheduled shower up 15 minutes before
I had a appointment scheduled shower up 15 minutes before took them 30 minutes to come and check me in .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, and I sincerely apologize for the delay you encountered during your appointment. We understand how valuable your time is, and it’s never our intention to keep our customers waiting. We’re actively reviewing what happened during your visit to ensure this doesn’t happen again. Your feedback is important, and we appreciate the opportunity to improve. If there’s anything else we can do to make this right, please don’t hesitate to reach out directly.
I needed my brakes checked out and an oil change.
I needed my brakes checked out and an oil change. I got what I paid for in a timely manner. Good pricing and a 10% military discount. Not much more you can ask for.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear you received timely service, fair pricing, and were able to take advantage of our military discount — we truly appreciate your service. It's great to know we met your expectations, and we look forward to helping you again next time!
Always great to do business at Lost Pines Toyota!
Always great to do business at Lost Pines Toyota! The service crew is amicable and great at providing updates! definitely enjoy bring me my vehicle here!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Raa301! We are so glad to hear that you consistently have a great experience with our service team. Providing top-notch service and keeping our customers informed is something we truly value. We look forward to continuing to serve you and your vehicle at Lost Pines Toyota!
Exemplary service!
Exemplary service! Very thorough in explanation of the services being rendered and performed. 10/10 customer service. i will consistently be a repeat customer of lost pines toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful feedback, Brandon! We are happy to hear that you had an exemplary experience with us. Providing thorough explanations and excellent customer service is our top priority, and we are so glad to know that we met your expectations. We truly appreciate your loyalty and look forward to serving you again at Lost Pines Toyota.
Great place.
Great place. Always welcomed in a friendly but professional manner. I’ve found them to be honest and informative. We have purchased a vehicle there and have used their mechanical services often. I trust them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lost pine Toyota has the friendliest people and the best
Lost pine Toyota has the friendliest people and the best service and they care about their customers I shop nowhere else but at lost pine Toyota They have a great crew working there thank you for being there for me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was pleased with my last visit (on a Thursday).
I was pleased with my last visit (on a Thursday). I felt like I and my car received more attention than previous visits. The service advisor gave me at least three updates. Once the wheel alignment and MTI were done, I got my Venza back very shiny and "new" looking. They also vacuumed the car which was unexpected. Thank you for complimentary car wash and vacuum.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful five-star review! We're thrilled to hear that your last visit was exceptional and that you felt well taken care of. Our team strives to provide top-notch service, and we're glad the updates from your service advisor and the complimentary car wash and vacuum made a difference. We appreciate your continued trust in Lost Pines Toyota Service Center and look forward to serving you and your Venza again in the future!
I want to know why if I schedule an appointment for
I want to know why if I schedule an appointment for service that I don’t get seen till an hour and a half after my appointment every time it’s like this and I just don’t understand. People will show up and cut in front of me, but I have an appointment with that and that doesn’t matter. Then my truck was done for 45 minutes parked outside. Nobody came and got me. I had to go to the front desk and they said oh yeah it’s ready. The service at the front is awful. The people in the back are great.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about your recent experience with the Lost Pines Toyota Service Department. We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your satisfaction is important to us, and we take your feedback seriously. We appreciate your honesty and the opportunity to make things right. Thank you for choosing Lost Pines Toyota, and we hope to have the opportunity to exceed your expectations in the future.